Vacancies at Eldotec Consultancy Services Ltd

Job Description

The Manager, Program Support will lead a team that engages with our client programs on a daily basis. This team plays a key role in our overall service delivery to our customers in Assent’s Professional Services department. The Manager, Program Support will develop their teams email communication skills, phone skills, and helping to navigate complex program puzzles.   

Key Requirements and Responsibilities

• Manage the day-to-day operations of the team. This includes but is not limited to:
  • Track and report on important business KPI's
  • Capacity planning; organize, prioritize, manage workload requirements and allocate resources to effectively accomplish the work
  • Provide effective performance management through feedback, employee recognition, rewards, and progression plans for top talent
  • Encourage innovation, and improve the efficiency of business processes and procedures to enhance quality, efficiency, and productivity
  • Facilitate weekly team meetings and engage in weekly or biweekly 1:1s with team members as required;
  • Be an escalation point for any client/service delivery tickets, conduct in depth investigations for deeper levels of understanding after escalations from clients and suppliers;
  • Create new work instructions and continuously update exciting work instructions/processes
• Advocate and cooperate with all internal groups to ensure alignment on special projects and execution
• Actively engage with all teams within Professional Services to address any cross-team training gaps, or provide further knowledge of Program Support processes;
• Create and provide training to the team/new members of the team, wherever there are training gaps

Qualifications

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,

• Excellent verbal and written communication skills, in English, however 
• Experience mentoring and/or leading teams, with a passion for developing others; 
• Computer proficiency using MS Office Suite and Google Applications, able to leverage functions and tools across the board to promote team cohesion and efficiency/productivity;
• Vigilant attention to ongoing training, tools, selection and process improvements required to uphold and improve productivity. You must always seek the right balance between automation and manual processes to optimize productivity

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Job Description

Reporting to the Manager, Program Support, Programs Analyst will have a wide range of duties, all of which are in the spirit of ensuring program success through the successful management of compliance programs as part of Assent’s Professional Services department. The  Programs Analyst will play an integral role in program delivery activities, focused on our sustainability programs. 

Key Requirements and Responsibilities

• Support program delivery and execution for Assent’s clients in German or French, focused on our sustainability programs and tasks and activities related to the smooth operation of those programs. 

• The role has a wide ranges of duties, of which your focus may change based on business needs, including but not limited to:
  • Utilize set analysis guidelines to evaluate program responses and various supporting evidence;
  • Generate and send Corrective Actions based on program responses through Assent’s platform workflow;
  • Collaborate with the Regulatory and Solutions teams to ensure we have up to date lists of key Evidence Review search terms;
  • Collaborate with our Supplier Support team to understand how to continually support suppliers to better our clients’ programs

Qualifications

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

• Excellent written communication skills in German or French
• 1-2 years related work experience (research & data)
• Proven experience learning a proprietary software tool

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Job Description

The Supplier Support Agent will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

• Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with Assent’s Enterprise and Mid-Market suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
• Validate and ensure Quality Assurance for compliance data provided by our suppliers;

Qualifications

• Great verbal and written communication skills, primarily in English, however proficiency in the German language is required for this supplier group; 
• Bachelor’s Degree/Higher diploma from a recognized learning institution; 
• 1 years related work experience would be considered an asset (eg. administration, call centre representative, hospitality); 
• Computer proficiency using MS Office Suite and Google Applications;