Vacancies at Export Processing Zones Authority (EPZA)

Job Purpose

The job holder is responsible for ensuring sound Investor Support and facilitation for the EPZ Enterprises as well as investor retention and general growth and expansion of the EPZ programme.

Key Responsibilities / Duties / Tasks

Managerial / Supervisory Responsibilities

• Develop work plans and budgets for the Regional office for approval
• Oversee the execution of the approved Regional work plans and budgets
• Oversee performance management in the Region
• Prepare and submit monthly, quarterly and annual reports for the Region
• Identify training needs for the Regional staff
• Participate in the recruitment of staff within the Region
• Participate in the development and review of the organization strategic plan
• Identify procurement needs of the Region
• Mentor and coach regional staff
• Participate in various committees in the Organization

Operational Responsibilities / Tasks

• Implement policies and procedure manuals for investor support facilitate
• Promotion of the EPZ programme
• Ensure compliance with Kenya Laws by all EPZ Enterprises.
• Partner with different organizations for effective Investor support Service.
• Monitor performance of the EPZ Enterprises
• Liaison with different government agencies
• Undertake Pre – Investment and Post Investment facilitation for New EPZ Enterprises.
• Facilitate Backward Linkages between EPZ Investors and domestic suppliers
• Organise EPZ Stakeholders Forums.
• Carry out performance appraisals for staff in the Section
• Source and disseminate strategic information to investors on International, Regional and national initiatives on potential Business opportunities and Markets.

Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications

• Masters Degree Business Management/Administration or related field from a recognized Institution
• Bachelors’ Degree in Business Management/ Administration or related field from a recognized institution

Professional Qualifications / Membership to professional bodies

• Management course lasting not less than 4 weeks from a recognized Institution
• Member of a relevant professional body
• Proficiency in Tax/Import/Export/Immigration Documentation, Business Licences/Permit Procedures
• IT proficiency
• Meets the provision of chapter six of the Constitution

Previous relevant work experience required.

• Have nine (9) years relevant experience with three (3) years’ experience as a Principal Investor Support Officer or Principal Liaison Officer or Principal Industrial Relations and Compliance Officer

Functional Skills: 

• Networking Skills
• IT proficiency
• Report writing skills
• Public Relations skills

Behavioral Competencies/Attributes:

• Leadership skills
• Interpersonal skills
• Discreteness
• Communication skills

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Job Purpose

The job holder is responsible for targeting and making initial contact with prospective investors and sell Kenya and Kenya’s EPZ’s as a preferred investment location.

Key Responsibilities / Duties / Tasks
Managerial / Supervisory Responsibilities

• Participate in development of the section’s Work plan and budget;
• Prepare monthly, quarterly and annual sectional reports
• Mentor and coach staff
• Participate in the implementation of the performance management system in the section
• Participate in departmental meetings
• Participate in committee meetings as appropriate

Operational Responsibilities / Tasks

• Identify and develop suitable promotion materials to market Kenya
• Identify target markets, sectors and industries for priority marketing expenditure
• Disseminate information on investment environment to create awareness, and enhance Kenya’s image.
• d) Oversee creation and delivery of advertisements, and other marketing materials.
• Manage the production of marketing communication messages by ensuring messages are consistent and liaising with major media house and deploying point of sale material to potential investors.
• Assist in developing promotion strategy, new business development and initiating tailor made promotional activities.
• Seek information on investor needs, preferences and profile investment patterns, trends in countries, sector of focus and prospecting for new investors.
• Liaise and coordinate promotion effort with related complimentary agencies engaged in investment promotion to ensure effective coordination of promotional effort.
• Develop promotion programs in focus countries, sectors including identification of target companies.
• Execute promotion programs using various methods within timescale and budget.
• Handle investor’s enquiries by ensuring high level of customer service by responding to investor’s enquiries and making follow up to investment enquiries received to project proposal stage.
• Visit prospective investors to advice on EPZA services and incentives available.
• Develop and nurture positive and cordial relations with potentials EPZ investors and other stakeholders, including the media.
• Compile and maintain an enquiry database
• Organize local and international meetings, seminars for investors and specific stakeholders.

Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications

• Masters Degree in Business/International Business/Marketing or related field from a recognized Institution;
• Bachelors degree in Business, Commerce, Marketing or any related field from a recognized Institution;

Professional Qualifications / Membership to professional bodies

• Graduate Diploma from Chartered Institute of Marketing (CIM);
• Membership to the Marketing Society of Kenya (MSK);
• Management Course lasting not less than 4 weeks from a recognized Institution;
• Certificate in Computer Proficiency and
• Meet the provisions of Chapter Six of the Kenya Constitution.

Previous relevant work experience required.

• Have nine (9) years’ experience with three (3) years in the position of Principal Investment Promotion Officer or similar position in the Public Service or reputable organization;

Functional Skills: 

• IT proficiency
• Specialized knowledge in investment issues both locally and globally with strong economic background
• Decision making and problem solving skills
• Analytical skills
• Report writing skills
• Budgeting and financial management skills
• Good administrative and coordination standards

Behavioral Competencies/Attributes:

• Integrity
• Leadership skills
• Good communication skills
• Team work
• Interpersonal skills
• Customer care skills

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Job Purpose

The jobholder is responsible for implementing the approved departmental work plans, policies, processes and procedures to support business objectives; The holder will be responsible for Security, databases and infrastructure.

Key Responsibilities / Duties / Tasks
Managerial / Supervisory Responsibilities

• Execute approved section’s work plans and budgets
• Assist in the Preparation and submission all monthly, quarterly and annual reports for the department
• Assist in the Identification of training needs for the departmental staff
• Participate in the development and review of the ICT strategy
• Mentor and coach departmental staff
• Participate as an alternate member to the ICT manager in various committees in the Institution

Operational Responsibilities / Tasks

• Manage the network infrastructure from a design, implementation, planning, and installation and support point of view.
• Monitor the utilization of the network systems and forecast and advice on capacity changes; reporting status to management. Identifying problems and bringing them to the Manager’s attention with sufficient lead-time to avert crises
• Undertake on-going maintenance (housekeeping, health checks etc.) and maintain Technical Documentation for the systems, user manuals, license agreements, and documentation of modifications and upgrades
• Plan, implement, verify and troubleshoot local and wide-area enterprise networks and work focusing on advanced security, voice and wireless solutions.
• Plan, implement, verify and troubleshoot local and wide-area enterprise networks and work focusing on advanced security, voice, PABX’s and wireless solutions.
• Facilitate the availability of hardware and software relating to servers, storage, network andcommunication systems for optimal performance and work towards minimal downtime of infrastructure;
• Develop policies on LAN/WAN availability, utilization and monitoring, and update departmental policies and procedures on network management;
• Liaise with the ICT Manager in identifying and prioritizing institutional infrastructure needs, develop cost/benefit analysis and capacity plans and collaborate with other functions in determining departmental specific needs;
• Carry out regular audits and tests of the network infrastructure and apply necessary corrective measures.
• Facilitate automation of all EPZA’s network and infrastructure to improve inter-office communication;
• Establish a strong working relationship with external suppliers in order to enhance productivity and manage costs, through negotiations and systems error escalations.
• Formulate and implement information security strategies; directing system control development and access management, monitoring, control, and evaluation.
• Implement effective and efficient security measures that ensure network, systems and data security and recovery from internal and external security threats. These include network EPZA data access policies and restrictions
• Assess the Authority’s information security measures, such as Unified Threat Management Devices, firewalls, anti-virus software and passwords, to identify any weak points that might make information systems vulnerable to attack.
• Carry out simulated attacks to test the efficiency of EPZA’s security measures and prioritize security coverage to ensure that strategically important data, such as member registration information, receives the highest levels of protection.
• Provide training for EPZA employees, explaining security risks and demonstrating good practices, such as using strong passwords and protecting data when they use mobile devices outside the office.
• Set up procedures and automated processes to monitor the status of computers and networks to detect unusual patterns of behaviour and respond as necessary
• Analyse reports generated by the monitoring system to identify trends that might indicate a future risk;
• Prepare and submit monthly reports on the security levels of EPZA information
• Establishes system safeguards by directing disaster preparedness development; conducting preparedness tests
• Advice the ICT Manager on critical security issues; recommending risk-reduction solutions

Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications

• Masters Degree in Business Information Technology, Computer Science or related field from a recognized Institution;
• Bachelors degree in Business Information Technology or Computer Science or a related field from a recognized Institution;

Professional Qualifications / Membership to professional bodies

• Have attended Management Course lasting not less than 2 weeks from a recognized Institution:
• Memberships to a relevant professional body;
• Relevant IT Certification and
• Meets the provision of Chapter six of the Constitution.

Previous relevant work experience required.

• Have Six (6) years’ experience and served as Senior ICT Officer or similar position in the Public Service or reputable organization for three (3) years

Need to know:

• ICT proficiency

Attributes:

• Good communication skills
• Interpersonal skills
• Attention to details

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Job Purpose

Responsible for implementation of the EPZA welfare scheme and coordinating the utilization of the HR Information system for accuracy and timeliness of employees’ compensation and benefits. This position shall also implement the Medical, WIBA, GPA and GLC Schemes.

Key Responsibilities / Duties / Tasks
Managerial / Supervisory Responsibilities

• Participate in development of the Section’s Work plan
• Prepare quarterly sectional reports
• Participate in departmental meetings
• Participate in committee meetings where necessary

Operational Responsibilities / Tasks

• Implements the EPZA medical scheme, processing all medical claims and ensuring that cover limits are not exceeded, while communicating to staff on any changes relating to the medial provisions
• Administer the company GPA and Group Life covers, to ensure that staff and their families are compensated in cases of injury or death
• Ensuring adequate availability of drinking water, conducive working environment.
• Assist in ensuring compliance with OSHA
• Assist in providing professional counselling services to EPZA staff where necessary and liaise with government and professional bodies to promote mental, physical and emotional health of staff
• Prepares documentation for compensation of all work injury benefits (WIBA) and GPA cases
• Assist in preparing and submitting quarterly reports on Union and welfare management, gender, disability, HIV/Aids, Alcohol and Drug Abuse
• Record occupational hazards and incidences, accidents at the workplace and assist in ensuring their closure through corrective action arising from incidents, accidents, investigations and hazard reports.

Job Dimensions:
Financial Responsibility:

•  Recommend loans for staff from SACCO, Banks and other financial institutions

Responsibility for Physical Assets

•  Responsible for physical assets assigned by the institution;

Decision Making:

•  Vets the Staff financial capability in servicing loans

Working conditions:

•  Work predominantly within the office

Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications

•  Bachelors Degree in any of the following disciplines: - Human Resource Management or equivalent qualification from a recognized institution; and will work under supervision of a senior officer

Professional Qualifications / Membership to professional bodies

•  Membership to a relevant professional body;
•  Certificate in computer proficiency from a recognized institution; and
•  Meets the provision of chapter six of the Constitution.

Previous relevant work experience required.

•  No experience required

Functional Skills:

•  Knowledge of labor laws
•  Analytical skills
•  Numeracy skills

Behavioral Competencies/Attributes:

•  Attention to detail
•  Organized and accurate
•  Dependable and able to respond to management direction
•  Employee relations
•  Communication skills
•  Multi-tasking
•  Interpersonal skills
•  Excellent Microsoft office skills

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Job Purpose
The job holder is responsible for providing administrative HR support
Key Responsibilities / Duties / Tasks

Managerial / Supervisory Responsibilities

• N/A

Operational Responsibilities / Tasks

• Assist on providing customer service both in person and on telephone to employees.
• Answer queries from employees and the other stakeholders regarding HR Issues, rules and regulations relating to HR Management; respond to employment verification requests, salary and benefits.
• Assist in composing and prepare letters, memos and other correspondence related to assigned tasks and activities
• Process payroll, answer payroll questions and facilitate resolutions to any payroll errors.
• Prepare a variety of reports including technical reports and status reports pertaining to HR activities
• Plan and coordinate recruitment and examinations; prepare job advertisements, notify candidates of the application/ employment status,
• Coordinate on boarding process with other departments and conduct initial new employee orientation for purposes of ensuring completion of payroll and benefits documentation
• Maintain updated staff records Process leave and leave allowance
• Assist in processing newly appointed employees documents.
•  Work under steady pressure with frequent interruptions and high degree of public contact

Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

•  Diploma in any of the following disciplines: - Human Resource Management/Development or equivalent qualification from a recognized institution OR
•  Certificate in Human Resource Management/ or equivalent qualification from a recognized institution with 6 years relevant experience in the Public Service or reputable organization

Professional Qualifications / Membership to professional bodies

•  Certificate in computer proficiency from a recognized institution; and
•  Meets the provision of chapter six of the Constitution Previous relevant work experience required.
• No relevant work experience for Diploma holders.

Functional Skills:

•  Knowledge of labor laws
•  Analytical skills
•  Numeracy skills

Behavioral Competencies/Attributes:

•  Attention to detail
•  Organized and accurate
•  Dependable and able to respond to management direction
•  Employee relations
•  Communication skills
•  Multi-tasking
•  Interpersonal skills
•  Excellent Microsoft office skills

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Job Purpose

• The job holder is responsible for secretarial services and others of clerical in duty

Key Responsibilities / Duties / Tasks
Managerial / Supervisory Responsibilities

• N/A

Operational Responsibilities / Tasks

• Word and data processing
• Managing electronic office
• Operating office equipment
• Maintaining office diary, appointments, travel itineraries
• Attending to visitors and clients
• Ensuring security of office records, equipment
• Keeping of correspondence and file movement
• Preparing responses to simple routine responses
• Managing office protocol and etiquette
• Maintaining integrity and confidentiality of data

Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications-KNEC

• Bachelors degree in Secretarial Studies/Business Office Management or equivalent from a recognized Institution OR
• Higher Diploma in Secretarial Studies from the Kenya National Examinations Council (KNEC);

OR

• Business Education Single and Group Certificates (BES & GC) Stage I, II and III from the Kenya National Examinations Council in the following subjects: -
  • Shorthand III (minimum 100 w.p.m.);
  • Typewriting III (50 w.p.m)/Computerized Document Processing III;
  • Business English III/Communications II;
  • Secretarial Duties II;
  • Office Practice II;
  • Commerce II; and
  • Office Management III/Office Administration and Management III;

Professional Qualifications / Membership to professional bodies

• Certificate in computer applications from a recognized institution
• Meets the provisions of Chapter Six of the Constitution

Previous relevant work experience required.

• N/A

Functional Skills:

• Attention to detail
• Self-motivated

Behavioral Competencies/Attributes:

• Communication skills
• Ability to maintain confidentiality

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Job Purpose

The job holder is responsible for secretarial services and clerical/administrative work.

Key Responsibilities / Duties / Tasks
Managerial / Supervisory Responsibilities

• N/A

Operational Responsibilities / Tasks

• Data processing from manuscripts
• Operating office equipment and security of office equipment, documents and records
• Attending to visitors and clients
• Handling telephone calls and customers
• Handling appointments

Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications-KNEC

• Diploma in Secretarial Studies from KNEC or equivalent from a recognized Institution OR
• Business Education Single and Group Certificates (BES & GC) Stage I, II and III from the Kenya National Examinations Council in the following subjects:-
  • Typewriting II (40w.p.m)/Computerized Document Processing II;
  • Shorthand 80 wpm
  • Business English II/Communications I;
  • Office Practice II;
  • Secretarial Duties II;
  • Commerce II; OR
  • Craft Certificate in Secretarial Studies from the Kenya National Examination Council;

Professional Qualifications / Membership to professional bodies

• Certificate in computer applications from a recognized institution.
• Meets the requirement of Chapter Six of the Constitution

Previous relevant work experience required.

• Direct entry for Diploma in Secretarial Studies or equivalent qualification holders or three (3) years relevant work experience for Craft Certificate holders 2 years’ serving experience

Functional Skills:

• Attention to detail
• Communication skills

Behavioral Competencies/Attributes:

• Interpersonal skills.
• Honest and confidentiality

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Job Purpose

Responsible for managing and operating the assigned fleet unit.

Key Responsibilities / Duties / Tasks
Managerial / Supervisory Responsibilities

• NA

Operational Responsibilities / Tasks

• Maintaining cleanliness of the vehicle at all times.
• Maintaining a neat work ticket.
• Ensuring safety of passengers and/or goods.
• Ensuring security of the vehicle on and off the road.
• Detecting and reporting any malfunctioning of the vehicle or motor cycle systems to the transport officer.
• Carryout routine checks like engine Oil, Coolant, Tyre Pressure before and after any journey and report any unusual observation to the transport officer.
• To comply with all the Kenyan Traffic Laws and Government Check Unit regulations.
• Ensuring overall vehicle maintenance and management.

Job Dimensions:
Financial Responsibility:

• NA

Responsibility for Physical Assets

• Responsible for fleet unit assigned by the Authority

Decision Making:

• Makes decisions using work instructions

Working Conditions

• The job holder is subject to moderate hazards and moderate physical demand.
• Experience moderate disruption to leisure

Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic Qualifications

• Kenya Certificate of Secondary Education (KCSE) minimum mean grade ‘D’ plain or its equivalent;

Professional Qualifications / Membership to professional bodies

• Valid Class BCE Driving License free from any endorsement;
• Occupational Trade Test Grade II for drivers;
• Meets the provisions of chapter six of the constitution

Previous relevant work experience required.

• Served in the grade of Driver at least three (3) years in the public service or in a reputable organization

Functional skills

• Knowledge of the Kenya Traffic Act and GVCU regulations
• Good Judgement
• Ability to take instructions

Behavioral competencies/ Attributes:

• Ability to communicate
• Interpersonal skill
• Integrity and commitment
• Team playing skills