Vacancies at HF Group

Principle Accountabilities
Business planning and growth

• Drive achievement of set targets through customer growth and retention across all lines
• Plan, drive and monitor the Banca sales strategies through segment focus, customer focus needs-based selling
• Develop and refine sales toolkits, client materials and training to reflect the various target proposition
• Performance Management: Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets
• Cost management and Revenue Generation
• People management
• Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management
• Motivate, Coach and Energize the sales staff positively to deliver the best results
• Engage the team in constant Training to address training needs, implement training road maps to ensure an engaged Team

Operational risk controls and procedures.

• Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
• Ensure the team adheres to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Ensure the team complies with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Principal Officer
• Tracking and monitoring of TAT for the segment and working with stakeholders to ensure targets are met

People Management & administration:

• Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
• Continuous review & appraisal of sales staff performance and immediate corrective action.
• Ensure sales staff are motivated for maximum productivity
• Cultivate a team culture that enhances support for each other to ensure overall productivity.
• Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
• Ensure discipline and adherence to staff code of ethics by sales staff.
• Ensure planned leave schedule & execution for branch sales staff.

Operational risk controls and procedures.

• Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
• Ensure the Team adheres to all KYC guidelines and procedures, complies with local regulatory requirements, and reflects best practices
• Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
• Tracking and monitoring of TAT and errors for sales staff and working with stakeholders to ensure targets are met

Key Competencies and Skills
Technical Competencies:

• Computer/IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
• General knowledge in banking processes.

General Competencies:

• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines. 

Minimum Qualifications, Knowledge and Experience
Education:

• Bachelor’s degree
• Certificate of Proficiency

Experience: 

• Minimum of 3 years’ experience in sales management within the Insurance Industry
• Demonstrate knowledge of Insurance operations
• Problem solving and analytical skills
• Demonstrate integrity and ethical standards
• Attentive to details  

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Principle Accountabilities
PRIMARY RESPONSIBILITIES:

•  Ensuring correct debtor balances in the system
•  Issuing statements to customers
•  Daily reconciliation of production and Debtors reports.
•  Assisting in generating production and debtors’ reports
•  Assisting in reconciling aged debtors and individual accounts
•  Monthly reconciliation of account balances in our system with those of underwriters
•  Responding to queries and complaints in liaison with bancassurance team
•  Ensuring adherence to credit policy/s
•  Assisting in facilitating debt collection through frontline staff, debt collectors and underwriters’ credit control team
•  Payment instruments management (Cheque, IPF’s , DDAs etc)  Assisting in processing insurance premium payment schedules
•  Assisting in reconciling statutory returns and taxes.
•  Any other duties allocated from to time.

Key Competencies and Skills
Skills and Attributes

• Good communication and presentation skills;
• Knowledge of regulations by AKI and IRA;
• Knowledge of ERP systems and related technologies;
• Ability to work under pressure;
• Good planning and organizational skills; and
• Excellent report writing skills.

Minimum Qualifications, Knowledge and Experience
Academic Qualification

• Bachelor’s Degree in a Business-related field or its equivalent from a recognized institution.                                                                                                                             

 Professional Qualifications

• CPA/ACCA or its equivalent from a recognized institution.

Experience

• Minimum of one (1) year relevant experience. 

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Principle Accountabilities

Responsibilities

• Present, promote and sell products to existing and prospective customers
• Establish, develop, and maintain positive business and customer relationships
• Reach out to customer leads through cold calling and continuously improve through feedback.
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Deliver the agreed upon sales targets and outcomes within agreed timelines.
• Coordinate sales effort/activations with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
• Keep abreast of best practices and promotional trends.
•  Any other duties as may be assigned from time to time. 

Key Competencies and Skills

Education: 

• Business/Insurance related Diploma. 

Professional:

• Certificate of proficiency in Insurance (COP).

Experience:  

• 1 year’s sales experience.

Skills and Attributes

• Excellent communication and interpersonal skills.
• Excellent planning and organization skills.
• Ability to work under pressure.
• Excellent problem solving and decision-making skills.
• Knowledgeable with industry’s rules and regulations.
• Results driven and customer focused.
• Basic understanding of the insurance industry and products.

Minimum Qualifications, Knowledge and Experience

Requirements

• Proven work experience as a sales representative
• Excellent knowledge of MS office
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, communication and negotiation skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback 
• Certificate of proficiency in Insurance (COP). ACII or AIIK or progress towards the same will be an added advantage.