Vacancies at Janta Kenya

Key Responsibilities

• Supervise all daily operations at the show room
• Maintain administration and relevant reporting and planning systems for the showroom and issue timely management and statistical reports.
• Supervise cash and payment systems in accordance with company procedures and policies.
• Plan and implement store merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.
• Supervise selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
• Supervise costs and overheads, and all factors affecting the profitable performance of the showrooms.
• Provide quality service by enforcing quality and customer service standards.
• Supervise all stock movement activities: in/out, transfer, sales etc
• Ensure adequate showroom stock in a way to eliminate stock shortage and perform stock replenishment in an efficient manner and in due time.
• Ensure the showroom is neat and tidy to attract clients and encourage them to patronise the business
• Coordinate sales reps in carrying out their daily tasks and set clear targets and KPIs for them
• Assist in budgeting and arranging of merchandise
• Provide training and support to sales reps who are falling short in terms of meeting up with targets/KPIs
• Assist the showroom manager to create and maintain a strong visual appearance of the showroom by effectively executing merchandise plans and strategies
• Coordinate all aspects of customer complaints, compensation and home damage/s to ensure overall customer satisfaction.
• Manage showroom inventory and ordering of materials
• Effectively carry out special projects as assigned by the show room manager
• Ensure sales reps’ compliance to company policies and procedures

Skill & Experience

• Minimum of 5 years’ cognate experience in a retail industry or Furniture
• A Degree in Sales and Marketing or Business Related Course
• Excellent planning and organizational skills
• A Team player with good interpersonal and communication skills
• Excellent networking and prospecting skills
• Market intelligence on the industry and willing to aggressively sell furniture

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Job Description

Accountable for the branch revenue and budget, expenses, daily operations, monitor sales & profitability. Ensure exceptional customer service levels, staff management, training, stocks control, store merchandising and administration.

Key Responsibilities

Sales Budgets & Profitability

• Ensure sales budgets for employees and the branch are consistently achieved and measured against budget and previous year.
• Monitor Sales team daily activities: Customer enquiries, maintenance of the Bay allocations.
• Closely monitor branch costs and resource optimal allocation and utilizations. Come up with ways to decrease costs/reduce wastage or misuse. Report on any losses/ misuse/ variances with recommendations on corrective measures.

Managing & Leading People

• Check and report on the staff daily attendance, document and address any issue with staff absenteeism.
• Handle the daily/weekly meetings and the send the minutes to the Chief Commercial Officer and Retail Manager.
• Conduct the performance evaluations for staff as required, provide frequent objective feedback to the staff, and required recommendations to management: Probation evaluation, contract renewal evaluation, quarterly and annual appraisals, promotion assessment reports.
• Advise and discuss with the HR Manager on staff training gaps, performance, disciplinary issues for guidance to ensure remedial intervention is done in good time.
• Ensure staffs are continuously trained on product knowledge to enhance great output.
• Ensure staff are well motivated, groomed (wearing clean and crisp uniform), have their badges, tools of trade (tablet, tape measures etc).
• Maintain the showroom as a safe environment for staff and clients. Check on fire equipment, safety gear for staff, clear exits etc.
• Foster a conducive working environment for employees and outsourced staff. Handle staff conflicts and grievances amicably and promptly with fairness according to the laid down policies, processes, and regulations. Ensure employees treat each other with utmost respect and professionalism.
• Manage staff Rota- off days, leave days, overtime, public holidays. Maintain a leave calendar.
• Delegate and find ways of growing the team. Identify key talent for future positions to ensure succession at branch level and beyond.

Merchandising

• Check on the furniture display at the showroom, ensure each floor is fully stocked, attractively displayed, and well accessorized.
• Floor walks to ensure items are properly tagged- prices, reserved, last pieces, damaged items.
• Stay abreast on upcoming trends and propose ideas on items to be requisitioned, displays for the showroom.
• Giving feedback on products that are selling and what orders to place.
• Make sure there are no empty spaces in the showroom.

Compliance- Policies & Processes & Reports

• Monitor the front desk operations- Petty Cash, sales postings, IDNs, EOD reporting.
• Handle the showroom facilities. Check on repair & maintenance.
• Compile and send accurate the weekly, monthly reports and send to management. Petty Cash report, Last piece items report, pending deliveries/ order report, Sales performance report, Stock take reports, Footfall report, KPI reports.
• Ensure daily cash banking has been done and there are no variances, mishandling, or theft.
• Ensure compliance at the branch- Follow up on the business permits, licenses and relevant insurance policies are renewed on time and well displayed at the branch as required.
• Ensure implementation and compliance of the company & HR Policies, procedures by all employees at the branch. Seek clarification in case of any issue.
• Respond promptly to emails sent from management and send in required reports before set deadlines.
• Ensure daily checking of the website.
• Ensure weekly follow up on the debtors list and recovery and send an updated report to the Retail Manager and CCO.
• Any additional discount offered by the CEO or the CCO should be specified on the invoice.
• Any credit terms offered should be indicated on the invoice and the person who authorized it.
• Any additional reservation and storage charges should be stated in the invoice.

Stock Take & Pricing

• Conduct the monthly stock take exercise and send the reports to management without fail.
• Monitor and report on any variances/missing items detected.
• Keenly monitor stock, requisition for showroom stock requirements in time from the warehouse.
• Ensure the correct price tickets are displayed with correct items as per the new policy implemented in Q3.
• Ensure that daily informing of price changes has been done on price tickets.

Customer Experience

• Ensure high standards of customer service excellence at the branch. Handle customer complaints promptly to their satisfaction.
• Ensure all staff always handles clients professionally.
• Adept on product knowledge for all Furniture Palace items in stock.
• Continuously come up with initiatives on how to provide a great and memorable shopping experience for our clients. Share the initiatives that are working well with other branch managers to see if they can be implemented across board.

Reports

The branch manager will compile and prepare the below reports and send on or before deadline to the respective persons.

• All quotations given out from showrooms to the CCO and the Retail Manager.
• The pending orders, pending deliveries and cancelled sales order or invoices to the RM and CCO.
• QLIK reporting and analysing of trends and performance on category sales.
• Footfall report daily/weekly/monthly to be sent to the Operations Manager.
• Customer database daily report to be send to Marketing.
• Sales comparison with comments.
• Last pieces left in showroom.
• Last pieces sold from showroom daily.
• Morning meeting minutes daily to the CCO and Retail Manager.
• Update on any damaged items in showroom and reasons for the damage.
• Monthly report on the items on slow moving items in the showroom.
• Follow up all debtors list every week.
• SDN required to be updated daily and sent to the CCO.
• A weekly report for items displayed in showroom to the CCO.
• Perform any other duties as may be required from time to time.

Skill & Experience

• At least 2 – 4 years working as BM/Assistant Branch Manager/ Supervisor in a busy retail environment.
• Bachelor’s Degree in business or equivalent.
• Proven track record of driving sales.
• Expertise in operational efficiency.
• 3-5 Years managing a team.