Vacancies at KCB Bank Kenya

Job Description

KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

• Lead requirements analysis, validation, and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable.
• Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task, and workflow analysis, and/or requirements workshops.
• Business requirements documentation.
• Create and Review Technical Architecture Documents for system changes and new systems and solutions.
• Facilitate requirements prioritization based on business value.
• Manage changes to requirements through effective use of change control processes and tools.
• Participate and guide on the non-functional tests planning and execution i.e., performance / load tests, security tests and high availability and fail over testing
• Track entire life cycle for each IT change request from logging to fulfilment and closure i.e., requirements definition, CAB approval, solution design, solution build, resource allocation, testing, deployment and post deployment review and any remedial actions thereof.
• Assist in ensuring governance of the IT Change Management Policies and procedures through continuous reporting, training, and education.

DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL

• Apply a structured methodology and lead change management activities
• Day-to-day oversight and management of changes within the change management process. Ensuring changes are moved through the lifecycle and the necessary assessment/ approval is carried out.
• Hold and facilitate change assessment and reviews with cross-functional team members including developers, QA analysts /Engineers, Information Risks Analysts, solution, and information Architects.
• Communicate change progress, results, and other relevant information to change/initiative owners and stakeholders.
• Ensure the change workflow is progressed in the system for efficient action, accuracy, and reporting.

CHALLENGES: GIVE ONE EXAMPLE OF THE CHALLENGES ENCOUNTERED IN THIS JOB

• This role requires the jobholder have a thorough understanding of IT, emerging IT Technologies and also to have a good understanding of the business needs.
• This way the holder will be able to manage the different IT Change requests from different requestors move them through the change lifecycle.

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KEY RESPONSIBILITIES: 

• Ensure a data driven system analysis to ensure continuous system improvement initiatives.
• Ensuring all POS and ecommerce technical support issues are resolved within SLA.
• Managing the configuration and testing of the POS applications and its validity.
• Carrying out Terminal Management System (TMS) configurations and reporting 
• Establish and maintain data processing schedules and controls to ensure timely delivery of quality assured outputs.
• Ensure 24*7 availability of the Switch and Payments systems as required by users
• Keep track of systems and user related issues and attend to them promptly.
• Be the driving force behind process optimization: by contributing to continuous service improvements, change management and documentations. 
• Perform system upgrades and apply system patches promptly received from system vendors.

Academic & Professional

• Education  Bachelor’s Degree in Information Technology/ Computer Science or related field    RQ

Experience

• Five years Total Minimum No of Years Experience Required in Technology

Detail    Minimum No of Years    Need Type[1]

• POS experience/ working knowledge     3    ES
• Ecommerce experience/ working knowledge    3    ES