Vacancies at KCB Bank Kenya

    Key responsibilities

• Collaborate with other Technology staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum up time and service availability to meet the needs of the organization.
• Support end-to-end financial reporting processes using Oracle ERPs and related systems (e.g., SAP, Oracle Cloud fusion, Hyperion).
• Support, develop and maintain ETL and data warehouse objects and processes in a large Data warehouse of Terabyte scale.
• Participate in system acquisition process; propose and create system design models, specifications, diagrams, charts, and implement roadmaps to provide strategic direction to the business.
• Administer the assigned Systems at Application level and connected databases, define, and optimize database structures, content and processing flows through appropriate Data Definition, Data Manipulation and Data Control Languages.
• Maintain and optimize reporting configurations, report definitions, and data mappings within Oracle Fusion Cloud ERP. 
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Identify and address system vulnerabilities, manage technical debt, and ensure timely server patching and remediation in accordance with bank policies and security standards.
• Transfer system knowledge to support and operations teams on new features and support processes.

Academic & Professional

• Bachelor’s Degree - Computer Science, Data Science, Information Technology, Engineering, Mathematics or equivalent combination of education and experience
• Professional Qualifications - System Administration/Data management/ SQL/PLSQL/Cloud Infrastructure OR relevant certifications from recognized OEMs

Job Experience

• Knowledge in Computing platforms, operating systems, and databases – 3years
• Knowledge in ETL, Oracle Fusion ERPs and E-Business suite applications – 2years
• System Administration (Windows/Unix) – 2years
• Data Warehousing & SQL (On Premise or cloud) - 4 years
• General knowledge of file transfer services – 1year

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Key Responsibilities

• Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank or sales leads provided by the bank.  
• Explaining the features of the products to prospective customers in line with the product's specifications and treating customers fairly. 
• Guiding customers on how to complete applications for the respective product they wish to purchase.  
• Reviewing of the application and documentation provided by the customer to confirm accuracy.  
• Authentication of customer details by checking the original copies against photocopies of documents provided e.g. National ID and passports.  
• Forwarding completed applications to the relevant Sales Manager or Retail Support Team, within 24 hours of sign-off by the customer.  
• Prospecting customers for any other Bank products suitable for their needs.  
• Ensuring safe custody of customer documents under their care.  
• Forwarding customer feedback or complaints to the respective Sales/Branch Manager.  
• Sharing market information from the field to the leadership to improve the bank’s products and provide regular Sales reports.

The Person

For the above position, the successful applicant should have the following: 

• Be a graduate of a recognized university.
•  Have 2 years’ working experience in Sales.
• Have excellent analytical and interpersonal skills.
• Have a passion and commitment to quality service.
• Have excellent verbal and written communication skills.
• Can meet stringent targets within defined deadlines.

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Job Description

• Champion and coordinate business requirements reviews across functional teams and ensures that the business requirements are complete, precise, and testable.
• Works with project team to define and create overall project test strategy/test plan, plan test schedules or strategies and Identifies test resources, estimates test effort in accordance with project scope or delivery dates and ensures that the test strategy is achieved.
• Develop, document, and maintain manual and automated functional testcases, non- functional test cases, test scripts and other test artifacts like the test data, data validation, harness scripts and automated scripts. 
• Works collaboratively with the business units and project teams to execute and validate test cases based upon business requirements and ensures that the test cases are traceable to the requirements
• In collaboration with GEA and other critical stakeholders, tune the SQA processes, adopt tools and define re-usable templates in-line with the adoption and maturity of the SQA Framework.
• Define test process including required test activities and deliverables, conduct Test Readiness Assessment, establish test beds, and ensure that test beds are available for all planned white box and black box testing activities.
• Engages, champions, and collaborates with technical teams / personnel in non-functional testing including integration, regression, load, performance, security, and usability testing. viii. Prepare, share, and review test results periodically, report any defects, bugs, errors, configuration issues, and interoperability flaws and develop test acceptance reports for projects and software changes.
• Works with business units to perform post deployment sanity and regression tests and post-implementation review within defined period to confirm that the deployed solution works as per the business requirements.
• Participates in formulation and Implementation of Software process improvement policies and strategies for IT division.

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KEY RESPONSIBILITIES: 

• Establish and maintain BCP policy and processes, keep up to date with regulations and guidelines specific to business continuity management, and recommend improvements and updates to policies, standards, and procedures.
• Risk Assessment: Conduct thorough risk assessments to identify potential threats and vulnerabilities to the organization's operations, systems, and infrastructure.
• Collaborate with cross-functional teams to ensure the development and testing of business continuity and disaster recovery plans for critical business functions and systems and updated based on evolving risks and business needs
• Business Impact Analysis (BIA) Coordinator: Coordinating the business impact analysis process within the bank to identify critical business functions, assess the potential impact of disruptions, and help in determining the necessary steps to maintain business continuity and minimize risks.
• Crisis Management and Incident Response: Support with managing risk events and incidents, coordinating response efforts to minimize operational disruption.
• Third-Party Risk Management: Support the business in recommending appropriate resilience and continuity frameworks for managing third-party relationships.
• Design training programs to promote business continuity awareness, ensure compliance, and report regularly on program status and improvements.
• Management Reporting: Provide regular reports to senior management, BCM Team, CMT, and the board on the state of operational resilience, risks, incidents, and the effectiveness of continuity plans.
• Continuous Improvement: 
• Identify areas for improvement in operational resilience practices, leveraging lessons learned from testing, incidents, and risk assessments to enhance the bank’s preparedness. 
• Documentation and Communication: Ensure all documentation related to resilience and continuity, including self-assessment, policies, procedures, and plans, is current, accurate, and effectively communicated to relevant stakeholders.
• Ensure alignment and integration of business continuity management (BCM) across all business units and subsidiaries.

Academic & Professional

• Education     Bachelor’s Degree    Computer Science, Information Systems, Business Administration, or related field    RQ
• Professional Qualifications    One among MBCI/CBCP/ BCI-MBCI, DRII-CFCP, ISO 22301, CBCM, EC-Council Disaster Recovery Professional (EDRP)    AA     
• Master’s degree    Business-related field    AA     

Experience

• Total Minimum No of Years Experience Required    5

Detail    Minimum No of Years    Need Type

• Business Continuity & Disaster Recovery    5    RQ
• Risk Management    4    ES
• Project Management    2    DE
• Audit    2    DE
• IT/Banking operations    2    ES
• Leadership and Stakeholder Management    4    ES
• Management Reporting    3    ES
• Facilitation of Training     3    ES
• Proficiency in using business continuity management software, tools, and technologies.    2    DE

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KEY RESPONSIBILITIES: 

• Determine internal audit scope for assigned areas and develop effective audit plans to align with Bank Strategy.
• Serve as an objective and independent advisor to business functions by providing assurance that operations and processes conform to current KCB group policies and procedures, regulatory requirements as well as applicable legislation.
• Identify and evaluate significant risk exposures and contribute to the improvement of risk management and control systems.
• Ensure audits are performed in accordance with the Internation Professional Practices Framework (IPPF) and the bank’s internal audit methodology.
• Maintain respectful and effective communications and relationships with key stakeholders pre, during and post audit assignments to ensure alignment of audit objectives to Bank strategy.
• Prepare and present quality audit reports that communicate audit findings and recommendations to the audit clients.
• Follow up on the implementation of audit recommendations, identifying and reporting any gaps that may derail implementation of audit recommendations.
• Provide advisory services to management on risk management, internal controls, and governance processes.
• Stay updated with industry trends, regulatory changes, and best practices in internal auditing as well as developments in the Banking industry and business environments that would inform the quality of the audit and quality assurance.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s degree    Law (LL.B)    RQ
• Professional Qualifications    Legal, Accounting, Internal Audit and Risk qualifications e.g. Diploma in Law/ CPA (K)/ ACCA/ CISA/ CIA    RQ     
• Master’s degree    Law or related field    AA     

Experience

• Total Minimum No of Years Experience Required 4 years

Detail    Minimum No of Years    Need Type[2]

• Experience in legal drafting, corporate and commercial law, dispute resolution and legal risk management    4    ES
• Audit or risk assurance    2    ES
• Banking/ financial services    3    DE
• Stakeholder Management    2    ES
• People management    2    DE