Vacancies at Kenya Association of Manufacturers

Job Purpose:

• To provide oversight and strategic direction for member’s recruitment, retention, services & customer experience. The position implements a core pillar of the KAM strategy that focuses on membership management, stakeholder management and governance with expected outcomes as follows: -

Key Objectives

• Membership recruitment and retention
• Membership services
• Customer experience
• Timely and accurate reports

Duties & Responsibilities

• Drive membership retention and recruitment, to ensure a vibrant and active network.
• Formulation, management, implementation and monitoring of membership management strategies, plans and policies.
• Provide oversight on members account management and Customer response System and Membership networking and feedback events.
• Develop and implement member satisfaction initiatives and strategies and provide an annual member satisfaction report.
• In collaboration with regional chapter operations, sectors, board working committee on Membership Affairs, provide advice on functionality and sustainability.
• In collaboration with Regional Chapters provide guidance on budget management, fundraising, income generation and expenditure for the Membership section.
• Establish service needs of members and design activities and programs to meet these needs.
• Coordinate with other managers, monitor the implementation of the Business strategic plan and
• Identifying performance gaps, instituting reviews and ensuring that membership retention and recruitment objectives are met in a timely manner.
• Perform any other duties as may be assigned by the CEO from time to time;

Requirements and Personal Attributes:

• Commerce (Marketing, Sales), Public Relations or Business Development /Management, economics, project management or its equivalent.
• At least 7 years’ experience in matters related to customer relations. Previous work experience with a Business Membership Organization is an added advantage.
• At least 3 years’ experience in a supervisory role.
• Training in management is an added advantage.
• Excellent written and verbal communication skills coupled with good listening and critical reasoning skills.
• Great service attitude towards customer satisfaction
• Effective organizational skills and ability to multitask.
• Excellent communication and people skills
• Excellent relationship management and networking skills
• Demonstrate ability to handle pressure and perform duties well to completion
• Demonstrate ability as a team player, working to achieve own and team targets
• Keen attention to detail
• Apt in negotiating and persuading
   

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Job Purpose:

Kenya Association of Manufacturers (KAM) carries out fact-based research advocacy on behalf of its members. To unleash the power of data science in transforming advocacy and policy making, KAM is seeking a passionate and skilled Data Scientist to join our policy advocacy team as an intern. The ideal candidate will leverage data analytics, machine learning, and artificial intelligence, statistical modeling to drive insights that support advocacy efforts. This role involves working closely with Policy, and Regulatory Advocacy team to transform complex data into actionable insights that influence policy for the benefit of KAM Members.

Duties and Responsibilities

• The specific duties and responsibilities will include, but are not limited to the following: -
• Develop and apply data-driven methodologies to support advocacy campaigns and policy initiatives.
• Collect, clean, and analyze large datasets from various sources, including surveys, social media and public records and other relevant secondary data sources.
• Utilize statistical and machine learning models to identify trends, correlations, and impact metrics.
• Design and build dashboards, reports, and visualizations to communicate findings effectively to diverse stakeholders.
• Collaborate with cross-functional teams within the Policy and Regulatory Advocacy.
• Provide quantifiable metrics for measuring the impact of advocacy campaign.
• Conduct sentiment analysis, predictive modeling, and network analysis to enhance advocacy strategies.
• Stay up to date with advancements in data science and analytics, ensuring the use of best practices.
• Present findings in a clear and compelling manner to both technical and non-technical audiences.
• Perform any other duties as may be assigned by the Chief Executive from time to time

Qualifications:

• Bachelor’s degree in Data Science.
• 2+ years of experience in data science, analytics, or a related field, preferably in advocacy or public policy.
• Proficiency in Python, R, SQL, or other data analysis tools.
• Experience with data visualization tools such as Tableau, Power BI, or D3.js.
• Strong knowledge of statistical methods, machine learning techniques, and natural language processing.
• Familiarity with web scraping, APIs, and data pipeline development.
• Ability to interpret complex data and translate insights into strategic recommendations.
• Excellent communication skills and ability to work in a multidisciplinary team.

Personal attributes:

• Effective organizational skills, team player, keen attention to detail, and multitasking ability.
• The ability to work as part of a team and on your initiative