Vacancies at Mwananchi Credit Ltd

Role Overview:

Mwananchi Credit is seeking a results-driven and experienced Branch Manager to oversee the daily operations of our branch. The ideal candidate will lead a high-performing team, ensure regulatory compliance, and drive business growth through excellent customer service and strategic sales initiatives.

Key Responsibilities:

• Supervise daily branch operations and ensure optimal performance across all teams.
• Drive branch sales targets, expand the customer base, and identify local growth opportunities.
• Enforce compliance with all internal policies, financial regulations, and industry standards.
• Resolve customer issues efficiently while maintaining high levels of service quality.
• Monitor and analyze branch financial reports, budgets, and operational data to ensure profitability.
• Provide leadership, training, and development to branch staff to foster a productive and accountable work environment.

Must-Have Qualifications:

• Bachelor’s degree in Business, Finance, or a related field.
• Minimum of 3–5 years of experience, preferably in a microfinance or financial institution.
• Proven experience in a leadership or supervisory role, with strong decision-making and organizational skills.
• Strong understanding of financial products and customer service best practices.
• Excellent communication, interpersonal, and problem-solving abilities.

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Job Purpose:

The Call Center Manager is responsible for overseeing daily operations by ensuring efficient customer service, staff performance and adherence to financial objectives of the organization.

Essential Duties & Responsibilities Include But Not Limited To The Following:

• Manage the day to day running of the Call Center
• Planning and implementing call center strategies to effectively and efficiently address customer enquiries and complaints.
• Setting call center agents target, monitoring performance, appraising them and providing timely feedback.
• Organizing staffing, including shift patterns and the number of staff required to meet set targets
• Driving end to end customer feedback management strategies, measuring customer satisfaction as well as complaints Management
• Participate in hiring and training of call center agents so as to ensure business continuity.
• Develop strategies to improve customer experience, handling of most complex customer complaints or enquiries.
• Identify, escalate and advice management on recurring complaints.
• Performing any other duties as may be assigned by management from time to time

Qualification, Knowledge and Experience:

• Bachelor’s degree/Diploma in a business-related field from an accredited University/College required.
• At least 3-5years’ experience in a busy call center environment at Supervisory level

Key Competencies

• Experience in closing Sales
• Excellent written and verbal communication
• Excellent attention to detail and Accuracy of data
• Pleasant, Professional telephone and e-mail etiquette, ability to effectively communicate with people at all Levels
• Outgoing and motivated personality with strong time management skills and the ability to handle multiple priorities
• Basic Word processing and Spreadsheet skills
• Ability to provide effective leadership to a team
• Ability to manage and provide feedback to all types of individuals.

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Role Overview

As a Marketing Manager you are responsible for designing and implementing sales and marketing strategies for sales growth and market expansion. In this position, you have a strategic leading role in both sales and marketing efforts toward business growth through winning new clients and retaining old ones. This includes management responsibilities for the sales staff, supervision of marketing campaigns, and coordination of sales and marketing with the objectives of the company.

Responsibilities

Enhance Revenue Growth

• Develop, establish, and enhance sales strategies to achieve business growth and revenue goals.
• Identify new market opportunities and customer segments to expand into.
• Set sales goals, track performance against these goals, and adjust strategy as needed to achieve or surpass targets.
• Key client relationships-ensure a very high level of customer satisfaction and loyalty.

Improve Brand Awareness and Lead Generation

• Establish overall marketing strategies that promote brand awareness and result in leads.
• Manage the implementation of multi-channel marketing campaigns: digital, print, events, amongst others.
• Oversee the design of promotional materials, creation of content, and advertising.
• Collaborate with the digital marketing team to ensure fully optimized SEO, pay-per-click, and utilization of social media.

Enhance and optimize Sales Team Performance

• Offer leadership, coaching, and motivation to the sales and marketing teams to realize targets set before them.
• Conduct regular performance appraisals and constructive feedback.
• Organize training and development activities to enable the team members to be aware of the industry trends.

 Intensify Marketing Campaigns

• Conduct market research that shall outline consumer trends, competitor activity, and demands of the market.
• Incorporate findings from market research into developing and adjusting sales and marketing strategies.
• Assess the positioning of competition and develop strategies focusing on achieving market share.

Reporting and Analytics

• Tracking, analysis, and reporting of sales and marketing metrics are shown to gain insight from strategic decisions.
• Present regular reports to the executive team on performance trends, market analysis, and projections.

Objectives and Key Results

Enhance Revenue Growth

• Sales revenue must grow by 20% within the next 12 months.
• Achieve 80% of the monthly sales target for 10 consecutive months.
• Ensure onboarding of high value customers.

To improve Brand Awareness and Lead Generation

• Increase website traffic by 25%, within a period of 6 months, through SEO and digital marketing.
• Bring in 1250 on ground and 1500 online qualified leads per day through marketing campaigns within 3 months.
• Increase engagement on social media platforms by 10% every month.

Enhance and optimize Sales Team Performance

• At the end of the year, 80% performance rate across all sales team members.
• Shorten the length of the sales cycle by 15% over the next 9 months.
• Quarterly sales training to enhance selling techniques and product knowledge.

Enhance Efficiency of Marketing Campaigns

• Drive an ROI of 200% or higher from marketing campaigns with efficient ad spend and targeting.
• Reduce CPL by 15% in under 6 months.
• Increase the open rate of email campaigns to 30%, and CTR to 10% in the next 3 months.

To provide and enhance reporting

• Prepare Accurate sales and marketing reports
• Come up with forecast performance trends, marketing analysis and projections.
• Timely provision of daily, weekly and monthly reports