Vacancies at NCBA Group

Job Purpose Statement

The T24 Developer is responsible for developing new processes and modifying existing T24 functions to meet business requirements. This role involves creating applications that interface with the Core Banking system to extend its capabilities and working closely with testing teams to ensure defect-free solutions that meet business needs.

Key Accountabilities (Duties and Responsibilities)

Core Banking Development (60%)

• Responsible for software development of core banking and peripheral systems from technical design to delivery.
• Perform meticulous coding, code reviews, and unit testing for the core banking system.
• Design and implement new functionalities and enhancements based on Change Requests (CRs) and Business Requirement Documents (BRDs).

Support and Problem Management (10%)

• Provide 3rd level support for escalated issues from IT Operations and Support teams.
• Support, maintain, and audit existing service lifecycle artifacts to agreed Service Level Agreements (SLAs).

Process and Policies (10%)

• Adhere to internal policies and procedures for the development and management of the core banking system and other best practice standards.

Governance (10%)

• Enforce internal policies and procedures for software application management along ITIL and other best practice standards.

Stakeholder Management (10%)

• Advise internal customers on technology improvements to ensure the realization and maximization of business objectives.

Job Specifications

Academic Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.

Professional Training:

• ITIL Foundation
• Certificate in Programming in any two languages.

Desired Work Experience:

• At least 3 years of practical experience in core banking development, support, and troubleshooting of T24, web technology, and programming in Info-basic.
• Proven experience in systems analysis, design, implementation, and support.
• Experience in T24 template programming, T24 customization (VERSION, ENQUIRY, online services), COB, Design Studio.
• Deep understanding of T24 modules: System Core tables, Funds Transfer, Teller, Arrangement Architecture, Forex, Integration Frameworks, Business Events.
• Understanding of modern software development concepts like Continuous Integration and Continuous Delivery.

Technical Competencies:

• Proficiency in at least two programming languages.
• Broad knowledge of systems management, development, and implementation methods with specialist knowledge of applications, Electronic Banking/Channels, and peripheral systems.
• Competency in using jbase/java to develop or interface with T24 applications.
• Ability to translate business needs and Requirement Specifications into Design Specifications.
• Ability to develop programs/code from Design Specifications to high-quality software in conformance with system development standards.
• Ability to work closely with IT Security to ensure applications are well secured.
• Ability to specify and ensure application controls are incorporated during software design to mitigate risk exposure.
• Competency in documenting system developments in accordance with the application development policy.
• Ability to create test plans, test cases, test scripts, and perform technical unit testing.
• Ability to work with existing systems to track and manage Change Requests and user issues.
• Ability to perform root cause analysis for recurring incidents, design, and execute test plans.

Behavioral Competencies:

• Technical know-how and the ability to work collaboratively with team members.
• Integrity and strong work ethic.
• Problem-solving skills and the ability to provide effective solutions within SLAs.
• Strong communication skills.
• Ability to complete projects within set timelines.
• Innovative and creative with the ability to develop, deliver, and evaluate brilliant ideas with strategic thinking.

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Job Purpose Statement

• The IT Retail Channels Specialist plays a key role in ensuring the efficient operation and support of the bank’s retail channel systems and their integrations. These channels include Mobile Banking, Internet Banking, Mobile Money Payment systems, Bill Payment Systems, and others. The specialist is responsible for troubleshooting, optimizing performance, and ensuring smooth user experiences across these platforms.

Key Accountabilities (Duties and Responsibilities)

Application Development 30%

• Provide Second and third Level technical & application Support for Mobile, MPESA and Internet Banking products family of systems and supporting environments 
• Facilitate Digital Channels application performance tuning, application upgrades, documentation of procedures and overall system optimization to ensure excellent user experience and customer service

Incident / Problem Management 40%

• Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLA's.
• Ensure availability of 24 hour on-call support on the Digital Channels system and provide remedial actions so as to observe service level agreements with business

Change Management 10%

• Execute System integration testing and subsequent implementation of system upgrades, hotfixes, patch releases and CR deployments
• Participate in running Digital Channels projects as the Technical Resource 

IT Governance and Security 10%

• Key systems configurations to ensure generation and maintenance of audit trails for any changes occurring in sensitive databases are captured and secured

Business Continuity Management 10%

• Flag areas having inadequate DR, work with IT Infrastructure and Manager Core Systems towards mitigating actions where applicable to enable business operations if BAU fails (specific to Digital Channel Systems). Test and Document Disaster Recovery Procedures

Job Specifications

Ideal Job Specifications

• Degree in Computer Science or relevant IT degree from a University with a reputable curriculum.
• Training and applied knowledge in Digital Channels Support, Unix and Oracle,
• Docker containerized environments, orchestrations and distributed queues (e.g. kafka/ RabbitMQ)
• Three year’s practical proven experience in installing, setup, support and troubleshooting of 3 tiered application architecture, including web technology support e.g. Jboss, WebLogic and IIS.
• Proven experience in supporting banking channels (mobile, internet, ATMs etc)
• Proven experience in systems analysis, design, implementation and support.
• Proven experience in SQL Scripting
• Proven knowledge of banking operations, operations in business units and business impact analysis.
• Thorough knowledge of the Bank’s core banking system.
• Proven knowledge of banking operations, operations in business units and business impact analysis
• A good understanding of Operating systems, particularly Linux, UNIX and Microsoft Operating systems.