Vacancies at NCBA Group

Job Purpose Statement

Responsible for the development and improvement of client-centric journeys across Loop DFS’ channels, ensuring that the experiences are optimised for delivery across channels and meet relevant KPIs. Uses management experience to provide clear and transparent planning for projects, carefully balancing strategic and tactical priorities.

The right candidate will be at the forefront of research and design for digital platforms across desktop, mobile, API and more. The design team plays an integral part in gathering insights about the attitudes, emotions, motivations and behaviours of customers to inspire and inform design. We collaborate closely with each other and with engineering and product management to create category-leading products that deliver value for our customers, and for Loop DFS. This is an opportunity to work within a growing design team, to implement and drive exceptional design and solid process.

Key Accountabilities (Duties and Responsibilities)

UX Design    35        

• Design aesthetically pleasing mock-ups, flows, and high-resolution production-ready visual layouts for web and mobile
• Participate in assessments of existing experiences/interfaces, leveraging the power of analytics tools combined with a competency in usability / design best practices
• Support strategic experience design practice growth initiatives, which may include areas such as marketing, recruitment, and sales
• Influencing and shaping product roadmaps and key deliverables.

Customer Discovery    35        

• Connecting with and understanding the needs of the user through relevant questioning and discovery.
• Participate in project discovery activities (building a story, doing competitive research, creating user personas, and helping define the overall ‘heart and soul' of the site or application to be built)
• Working with stakeholders to gather and understand design requirements, planning work across all phases of design using a structured approach and collaborating with researchers to deliver informed design solutions that are fit for purpose.
• Collaborating with developers on solutions and design handovers.

Customer   15        

• Stakeholder research to understand needs and pain points working with the UX Research team
• Understand target audiences needs and conduct user research of competitor products
• Advocate for the user and follow user-centered design principles.

Learning and growth    15        

• Increase knowledge base, keep up with the emerging trends in UX Design field.

Job Specifications

Academic:

• At least an undergraduate degree or its equivalent in commercial, financial or quantitative discipline.

Professional:

• Professional qualification in UX Design.

Desired work experience:

• Experience with business analysis.
• Experience with project management delivery mechanisms and reporting e.g. Agile, Scrum, waterfall
• Preferably a minimum of 2-3 years of relevant professional experience in highly automated environment.
• Experience designing considered user interfaces for digital products and services
• Extensive knowledge of Figma, Adobe XD etc
• Deep understanding of typography, colour, layout and motion design principles
• Bring ideas to life in industry standard tools: After Effects, Invision, Framer or Principle
• Strong domain knowledge of different digital platforms (iOS/Android, Web)
• Comfortable working within a fast paced, creative, and rapidly changing environment
• Ability to meet and exceed expectations under tight timelines
• Strong knowledge of UX methodologies is a must
• Experience running research-based workshop sessions

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Job Purpose Statement

The role holder is in charge of a product throughout its product lifecycle. That includes working out what customers want, helping the business to build the right product, and then supporting the business to sell it. They also provide the product vision and leadership for the many other roles involved in developing, supporting, marketing, and selling the product. That includes ensuring the product supports the company’s strategy and goals.

The Product Manager role is responsible for designing, developing, promoting and maintaining products and delivery channels that meet the needs of target customers/markets, at profit.

The role is central to innovation in Loop DFS and is thus the steward to the department’s innovation management process. The role holder is responsible for product management for the allocated portfolio/markets in the countries that we operate in.

Key Accountabilities (Duties and Responsibilities)

Product Acceleration (35%)

• Manage feature development end-to-end; provide guidance and feedback to Product Analysts and Engineers, ensuring everyone is aligned.
• Take ownership of products to drive the product and business-planning process across cross-functional teams of the company.
• Be the voice of the customer in the product development process.
• Develop use cases documentation and mock-ups for proposed customer journeys.
• Collaborate with Managers in Customer Management, Operations, Portfolio Management, Data Science, and Engineers in cross-area features to build products.
• Drive teams to acquire necessary data to back assumptions, show value, and drive prioritization.

Product Strategy (30%)

• Develop product positioning and messaging that differentiates our products and features across primary market segments.
• Define initial product propositions and go-to-market strategies for new expansion markets.
• Align stakeholders around the vision for the product and prioritize product features and capabilities.
• Meet with the C-suite to discuss financial data and ways to improve business operations.

Customer (20%)

• Develop a deep understanding of our users and gauge customer needs to propose prospective solutions.
• Drive the execution of all product lifecycle processes, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch.
• Work with the Senior Product Manager to identify potential opportunity areas, determine the impact for our customers, and implement the most effective course of action.
• Run experiments to improve signup conversion ratios, lead-to-customer conversion ratios, time-to-value for new customers, and the adoption of new features.
• Send quality messages and notifications to customers at the right time.
• Remove bad friction from the user experience.

Learning and Growth (15%)

• Drive Employee Engagement initiatives within the Product department.
• Maintain high performance and personal growth.
• Help team members achieve their career growth plans.
• Ensure up-to-date and actionable competency assessments and development plans.
• Foster close collaboration among staff and relevant stakeholders across the Group to cultivate collective responsibility for achieving business goals.

Job Specifications

Academic:

• At least an undergraduate degree Computer Science, Engineering, Mathematics, or related quantitative subject area; or equivalent experience.

Desired Work Experience:

• 5+ years of product management experience shipping world-class products at fast growing companies and have had demonstrable engagement with Design, Engineering and Leadership teams.
• Knowledge of multiple functional areas, including product management, engineering, UX/UI, sales, customer support, finance or marketing.
• Understanding of go-to-market commerce enablers (e.g., payments, loyalty, subscriptions, etc.).
• Exceptional communicator, with the ability to generate stakeholder buy-in and influence cross-functionally to a high standard
• Extensive experience building intuitive UI and premium UX for large feature sets on small screens
• Extremely data driven with the understanding that perfect data is not available but knows the importance of what pragmatic assumptions can be made to drive reasonable decisions
• Proven experience shipping a breadth of high-quality product features at a Fintech company
• Ability to achieve strategic goals and evolve product strategy based on research, data and industry trends in an innovative and fast-paced environment.
• Excellent problem-solving, organizational and analytical skills.
• Strong empathy for customers and an unwillingness to compromise on user-centered design
• Experience in working with third parties, whether it’s evaluating APIs and capabilities, mapping out integration plans or evaluating different technology options
• Ability to influence multiple stakeholders without direct authority.
• Experience with using A/B testing as tool to inform product improvements
• Proven capabilities in leading design thinking/co-creation engagements with leaders at senior levels.
• Proven experience in managing medium size & diverse teams; ideally experience managing creative teams of designers and developers

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NCBA invites you to join us in our quest to create great moments for everyone, everyday!

The Senior HR Business Partner -Talent & Workforce Optimization is a critical role at the heart of how LOOP grows, scales, and wins across markets.

You will operate as a strategic partner and workforce architect, shaping how talent is acquired, deployed, and optimized to deliver real business value.

This is not traditional HR.

You will:

• Translate business strategy into lean, high-performing workforce models that drive productivity and growth
• Orchestrate talent across 6 markets, ensuring the right capabilities are built, deployed, and continuously elevated
• Redesign work through AI-enabled and optimized ways of working, moving teams from effort to impact
• Ensure every role, team, and structure is purposeful, efficient, and delivering measurable value

At its core, this role is about making work better, smarter, faster, and more effective.

You will act as both a trusted advisor and a hands-on operator, using data, insight, and judgment to guide decisions that shape the future of the organization.

If you are driven by impact, energized by complexity, and motivated to build what doesn’t yet exist, this is the role for you

Financial 30%

• Develop and implement workforce plans aligned to business strategy, ensuring optimal headcount, cost efficiency, and productivity ratios (e.g. profit per head, cost-to-income).
• Drive workforce optimization initiatives (Reduce–Eliminate–Automate) to improve efficiency and eliminate low-value work.

Monitor and manage staff costs and headcount budgets across assigned business units and markets

Leverage workforce analytics to forecast talent needs, identify risks, and optimize resource allocation.

Customer 30%

• Act as a strategic advisor to business leaders, ensuring talent decisions directly support business performance.
• Lead end-to-end talent strategy across markets, including acquisition, deployment, and internal mobility.
• Ensure effectiveness of hiring systems to attract high-quality, future-fit talent.
• Drive a performance-driven culture, ensuring clear goal alignment and accountability.
• Enhance organizational capability through skills mapping, development strategies, and workforce readiness (including AI and digital capability).

Strengthen employee engagement and leadership effectiveness to support innovation and productivity

Internal Business processes - 20%

• Drive continuous improvement in HR processes to ensure efficiency, scalability, and business impact.
• Lead or support organizational design and operating model reviews, ensuring alignment to value streams and strategic priorities.
• Embed data-driven decision-making in workforce and talent management.

Support execution of cross-functional transformation initiatives, including AI workforce adoption and workforce redesign.

Learning & Growth 20%

• Build and sustain a high-performing, engaged HRBP capability through coaching, development, and performance management.
• Drive capability development across the organization, ensuring teams are equipped for current and future business needs.
• Maintain high personal and team competency in:
  • Workforce strategy
  • Talent management
  • Digital and AI-enabled work practices

Ensure succession pipelines and leadership readiness across markets.

Ideal Job Specifications 

Academic:

• Bachelor’s degree from a recognized university
• MBA or equivalent is an added advantage

Professional:

• Completed or ongoing CHRP Certification
• Member, IHRM

Desired work experience:

• 8–12+ years’ experience in HR, talent, or workforce strategy roles
• Proven experience in:
  • Workforce planning and optimization
  • Talent management across multiple markets
  • Organizational design and transformation
• Experience in fintech, banking, telecom, or high-growth environments is highly preferred

Exposure to digital transformation, AI, or automation initiatives is an added advantage.

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Job Purpose Statement

The purpose of the role is to implement product and process improvement initiatives within the bank for optimum value (efficiency and effectiveness), in line with the bank’s strategic objectives. 

Key Accountabilities (Duties and Responsibilities)

Financial 10% 

• Value creation through process and product reviews with owners to evaluate efficiency and effectiveness of products or process and recommendation on way forward. 
• Ensures that all process improvement initiatives are being tracked and reported on a regular basis. 
• Maintaining cost efficiency in delivering projects. 

Internal business processes 70% 

• Manage and execute the Business Analysis effort during the entire project lifecycle. This entails understanding the business needs and project objectives then defining Business requirement documents (BRDs) and Use Cases using relevant tools and techniques. 
• Lead and guide business units in the project Start-up and Initiation phase; strictly managing drawdowns, governance and documentation. 
• Lead business process reviews and support continuous improvement of bank systems, processes and people across all channels to ensure that the bank has the appropriate platform and capabilities for delivery of strategy. 
• Lead the testing and user acceptance process to ensure solutions are successfully implemented and meet client/business requirements. Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution. 
• Management of operational risks in the design and implementation of new and/or changes to business processes and systems 

Customer 10% 

• Build and maintain positive working relationships with business and technical teams; serve as resource for technical or business expertise and advice on strategic priorities and projects. 
• Support the integration of best practice into the bank’s process re-engineering methodologies and tools using best practice frameworks; Mission Directed Work teams & Six Sigma, to support innovation  
• Communicating change, insights and plans to cross-functional team members and management. 

Learning and growth 10% 

• Personal Competence Development 
• Completion of at least 1 technical skills/certification per annum 
• Staying up-to-date with the advances in technology to automate and modernise systems and processes. 
• Conduct research into project-related issues and products in order to foster continuous improvement.

Job Specifications

Academic: 

University degree – Upper 2nd Class or equivalent. Minimum B plain or equivalent. 

Professional: 

• Business Analysis Training 
• PMBOK or Prince 2 Training (Certification is an added advantage) 
• Lean and/or Six Sigma training (Certification is an added advantage) 
• Proficiency in office automation, banking technologies and MS Projects 

Others 

• Analytical and conceptual thinking skills 
• Planning, organizational and time management skills 
• Reporting and presentation skills 
• Ability to influence stakeholders and work closely with them to craft acceptable solutions. 

Desired work experience:  

A minimum of 3 years’ experience as a business or process analyst. 

Job Dimensions

Reporting Relationships: jobs that report to this position directly and indirectly 

• Direct Reports - None 
• Indirect Reports - None 

Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role. 

Internal 

• Specific departments within the assigned portfolio. (Across the group) 
• Consumer Banking 
• Customer Experience 
• Bancassurance  
• Retail team 
• IT and Operations  
• Information Technology Team 

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Job Purpose Statement

• This technical role is responsible for the analysis, design, development and management (technical support) of automated tests for new and existing software. 
• The position requires solid knowledge of software test automation using BDD/TDD automation frameworks. The role holder should have thorough understanding of SDLC with a focus in automated QA process in agile development environments. 
• This is a role that requires excellent interpersonal skills, the ability to work as part of an agile team, to manage competing priorities and ensure that quality is driven into the heart of the development process from requirements definition through to delivery.  

Key Accountabilities (Duties and Responsibilities)

Software QA Processes - 40% 

• The design/analysis, development, delivery and ongoing improvement of all Systems QA processes 

Software Testing - 30% 

• Apply knowledge and experience, showing deep understanding of Software Testing Standards to assist business and product teams develop products that solve business needs 

Governance - 10% 

• Adherence to internal policies and procedures for the development and management of CBA application development process along ITIL and other best practice standards. 
• Support, maintain and audit existing service lifecycle artefacts, to agreed SLAs. 

Stakeholder Management - 10% 

• Effective management of relationships and protocols with other technical platform owners and internal business owners.

Continuous Improvement - 10% 

• Advise internal customers on technology improvements that will ensure realization and maximization of business objectives.

Job Specifications

• A Bachelor’s degree in Computer Science, Information Technology or related field. A Master’s degree in Technology or Business-related course is an added advantage 
• Minimum 5 years’ experience in IT systems development within a large highly digitized organization designing, implementing and managing mission critical systems, with at least 2 of those years within software testing 
• Experience in writing, executing and monitoring automated test suites using a variety of technologies such as Cucumber, Concordion, Selenium, Appium, Robotium, SoapUI, Jmeter 
• Certification and experience implementing best practice frameworks e.g. ITIL, PRINCE2   
• Hands on experience in software development with major languages Java, Kotlin, C++, C# and practical experience using relation RDBMS e.g. Oracle and MS SQL etc. 
• Strong understanding of SOA lifecycle, Integration patterns and standard methodologies. 
• Knowledge of Linux/Unix commands and SQL will be required. 
• Deep understanding of industry standard formats and protocols (JMS, SOAP, XML/XPath/XQuery, REST and JSON) 
• Excellent analytical and problem-solving skills 
• A good knowledge of the systems and processes within Financial Services industry 
• Issue/bug tracking tools e.g. JIRA 
• Use of continuous integration tools e.g. Gitlab CI/Jenkins 
• Testing Automation