Vacancies at Old Mutual Kenya

KEY TASKS AND RESPONSIBILITIES

• Manage relationships with intermediaries, brokers and clients and ensure that Service Level Agreement standards are met.
• Retention of the existing business including renewal discussion in line business process and market intelligent information.
• Create collaborative relationships with other departments (underwriting/pricing, claims, BD and product development) to determine value additions, process improvements designed to enhance the customer experience.
• New business onboarding process in line with laid processes i.e KYC and AML guidelines.
• Preparation of costing schedules for group risk schemes based on data provided by the brokers or clients and raising the invoice in the system.
• Follow ups on premium payments in conjunction with the credit control teams.
• In liaison with Legal teams ensure timely contract executions and sign offs
• Preparing policy documents/renewal endorsements and ensuring scheme records are maintained both in various scheme files as well operating IT system.
• Preparation of monthly reports as required i.e managements, finance, actuarial and reassurance.
• Carry out member education to create awareness of the benefit scope and day to day scheme management.
• Prepare letters for members whose sum assured are above FCL and ensure follow up with client/intermediaries.
• Liase with underwriting team for cover acceptance and ensure underwriting terms are shared with the scheme.
• Daily scheme management i.e query management within TAT, adding new members to the scheme/Deleting exits and raising debit/credit note as required.
• Analyze reported claims to ensure the scheme and the members were fully declared prior to claim occurring.
• Prepare commissions payments for our brokers and agents.
• Provide quality customer service to both internal and external clients.
• Any other roles assigned by the supervisor.

SKILLS AND COMPETENCIES

• Good communication skills
• Computer literate
• Good assessment and analytical skills
• Ability to interact at all levels
• Knowledge of insurance market
• Report writing and presentation skills
• Good product knowledge

KNOWLEDGE, EXPERIENCE &QUALIFICATIONS

• Product and process knowledge
• Possess strong verbal and written communication skills
• Ability to work as part of a team
• Proven analytical skill
• Possess excellent arithmetic skills.
• Self-starter who shows initiative and is able to work under minimal supervision
• Undergraduate Degree in Commerce (Insurance Option), Actuarial Science or Business related.
• Professional qualifications in Insurance such as AIIK,CII, COP added advantage.
• At least 2 years’ experience in a similar role.

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Job Description

• Enforce underwriting controls including on-barding, certificates, booking of business, documentation.
• Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
• Ensure profitability of the branch through quality control and on-boarding.
• Quality documentation timely turn around - TAT and.
• Excellent customer service and retention support.

KEY RESPONSIBILITIES

• Enforce underwriting controls.
• Ensure clean and accurate data capture.
• Timely preparation of quotations and follow up.
• Debiting of premiums and processing of policy documents within set timelines.
• Processing and checking of underwriting Documents.
• Issuing & signing of Motor Certificates and Yellow cards.
• Ensure that work is done within the set standards of service and TAT.
• Give quality customer service to all clients.
• Safe keeping of security documents.
• Daily scanning and indexing of mails.
• Initiating motor valuation and follow up.
• Adherence to the credit control policy.
• Follow up renewals and ensure maximum retention of profitable accounts.  
• Timely processing refunds and follow up.
• 100% Adherence to the authority matrix.
• Ensure registry is fully maintained, orderly and up to date.
•  Ensure compliance of AML and PEP guidelines.
• Ensure cross sale and up sale opportunities are maximized.
• Perform any other duties as may be required by the management.

SKILLS AND COMPETENCIES

• Basic Underwriting skills and product knowledge.
• Customer service skills.
• Good Communication Skills.
• Computer Literate.

QUALIFICATIONS (Academic, Professional, Experience)

Qualifications:

• Degree preferably insurance.

Experience:

• 1 year and above.  

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Job Description

This role is responsible to manage and oversee the development and customisation capability of the core D365 development, configuration, technical analysis, D365 UI Enhancements, Staging & Warehouse Development, ETL Enhancements, Interface Development, Staging & mapping (Core) Development, Staging and Mapping (UI) Development and Testing

Key Responsibilities

• Manage and oversee the setup of the technical framework within the team and implement best practices needed for a technical function to strive.
• Accountable to manage and oversee the codebase, technical design, and development of modifications to the standard D365 F&O solution, unit testing and creating supporting documentation.
• Implement D365 according to best practices.
• Oversee the team to provide technical input in creating functional specifications.
• Oversee the team to create code to assist with interoperability between software platforms and move data between the platforms.
• Oversee the team to develop code to provide or consume data via API end points.
• Oversee the team to Implement bug fixes and other change requests as needed.
• Communicate with requestors to set expectations and notifications for completion and requests for additional information.
• Participate in and help develop and refine Agile processes.
• Oversee the team to manage software code through full development lifecycle.
• Oversee the team to create System architecture and finalizing logical architecture, components, and roles within the platform.
• Manage team to create detail Design & Data Modelling / Sequence Diagram / Data flow / Database ERD
• Manage and oversee team to design Cloud-Native software design on Azure and technical stack details and API design.
• Provide clarity on design principles - Scalability, Cost, Security, Fault Tolerance, Self-Recovery, High Availability, Efficiency, Manageability.
• Manage team reporting development with SSRS or Power BI.
• Manage team to Improve the look and feel and user interaction of apps
• Manage team to create overall concepts for the user experience within a business webpage or product, ensuring all interactions are intuitive.
• Manage and oversee team to analyze responses and website data to determine high traffic web pages and why some perform better than others.
• Manage and oversee team to design the aesthetics to be implemented within a website or product, from the layout menus and drop-down options to colors and fonts.
• Manage team to design and build software applications to function across multiple platforms
• Produce front-end code and visual comps to create a polished and highly functional user interface with a focus on usability and simplicity of design.
• Oversee team to collaborate with end users of software programs, including various professionals and office managers, to determine user needs and adapt programming accordingly,
• Ensure software operates across a range of programs and platforms, including Microsoft and Apple products and various mobile operating systems,
• Manage team to use graphic design software to create branding and logos and incorporate visual elements into programming with the goal of creating a streamlined design and a pleasant but visually simple user interface,
• Manage team to conduct thorough testing of user interfaces in multiple platforms to ensure all designs render correctly and systems function properly, incorporating feedback from actual potential users as well as members of the design team,
• Solve any design or usability issues that arise and anticipate potential future problems so they can be resolved before they impact users,
• Understand full stack of product and service offering.
• Data set up and migration and Master data setups and configuration.
• Manage team to Backup and restore databases and software.
• Manage and oversee team to install and implement packages releases.
• Manage and oversee team to provide technical/functional information as and when required for Requests for Proposals.
• Provide solution recommendations to architects as and when required.
• Ensure as is and to be processes are well understood when participating in workshops.
• Manage and oversee team to conduct on site hand holding after go-live to ensure adoption and understanding of solution and processes.
• Oversee Level 2 support.