Vacancies at Old Mutual Kenya

Job Description

Working closely with the Debt Recovery Manager, the Job holder will ensure focused attention and closely monitor the performance of an assigned portfolio of the written off book within all business segments of the Bank to achieve communicated targets through daily customer engagements.

KEY MEASURABLE GOALS

• Ensure the recoveries against write-offs target is achieved.

KEY RESPONSIBILITIES

• Ensure compliance with the Bank’s policies and regulatory requirements pertaining collection and debt recovery.
• Execute the institution’s strategy in reducing the NPA portfolio as per laid out guidelines in the institution’s credit policy.
• Management, collection, and recovery of outstanding amounts under assigned portfolio with a view of reducing the allocated written off book as per communicated targets.
• Ensure the written-off portfolio is tracked and recovered as per the bank’s objectives.
• Daily telephone calls and client visits (on a need basis) to follow up on payments.
• Demand, and enforce repayment of the assigned portfolio and achieve set targets. 
• Negotiating with clients and coming up with suitable exit strategies of the allocated book.
• Effective use of allocated resources to minimize costs.
• Ensure a record is maintained with track of all the recovery progress for all loans in NPL and there is ease of access to recovery documentation.
• Ensure 100% utilization of the collections system as well as other systems that may be implemented to aid recoveries in the bank
• Report and monitor all risks associated with debt recovery.
• Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within debt recovery.
• Do any other duties that may be assigned by the Manageme

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Job Description

• The Old Mutual Group have an exciting opportunity for an IPMI Regional Account Manager. In this role you’ll Lead regional relationships and drive targeted revenue growth across a multi segment IPMI Portfolio, with a primary focus on new Individual, SME, and corporate lines of business. You will be responsible for driving the right sales behaviors, enhancing sales capabilities, and aligning regional strategies with a global objective.
• This role requires a strategic mindset, strong leadership skills and a deep understanding of the Kenyan market as well as the International Private Medical Insurance (IPMI). The successful candidate will also be ready to travel both within Kenya and UK.
• Manage the development and implementation of processes, systems, and infrastructure to ensure high quality and timeliness of operations in areas such as account services, international securities, transaction processing, and loan support/credit approval.

Responsibilities

Operations Management

• Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).

Business Planning

• Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators (KPIs); develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.

Leadership and Direction

• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.

Performance Management

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Or manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

Retail Service Operations

• Supervise a team providing administrative and service operations support and have deep expertise in the service operations provided by that team.

Work Scheduling and Allocation

• Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.
• Improvement/Innovation
• Identify shortcomings and suggest improvements to existing processes, systems, and procedures, then deliver a plan for a small element of a change management program with guidance from a project/program manager.

Policy Development and Implementation

• Help develop procedures for an area of the organization and monitor their implementation.

Recommendations

• Advise others on how to design new processes and systems that meet professional standards.

Internal Communications

• Execute a communications plan within established internal communication systems and procedures.

Organizational Risk Management

• Ensure the organization is not exposed to undue risks by using risk management systems to achieve specific goals within a designated area of the business.

Budgeting

• Deliver a budget for an area of the organization or conduct complex analyses on budget progress in other areas of the organization.

Organizational Capability Building

• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Operational Compliance

• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

Skills

• Action Planning, Agile Project Management, Change Management, Executing Plans, Large Group Presentations, Legal Practices, Occupational Safety and Health, Oral Communications, Policies & Procedures, Project Delivery Management, Safety Management, Servant Leadership

Competencies

• Builds Effective Teams
• Communicates Effectively
• Customer Focus
• Directs Work
• Drives Engagement
• Drives Results
• Ensures Accountability
• Financial Acumen

Education

• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent  (Required)