Vacancies at Radisson Hotel Group

TASKS, DUTIES AND RESPONSIBILITIES

MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION

• Greets guests over the phone in a friendly, courteous manner.
• Records reservation information accurately in the PMS (Opera). Both Group and transient business reservations.
• Informs other departments of VIP arrivals.
• Advises travel agencies and companies on the required deposit and cancellation policy.
• Coordinates with Sales & Marketing and Front Office sections and updates them on any changes in rates, promotions or packages.
• Identifies commissionable reservations and secures required information.
• Records and processes deposit information.
• Identifies and records special billing instructions; approves credit after consultation with the Reservations Manager.
• Files all reservations in a systematic order for easy referral both on soft and hard copies.
• Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms.
• Records requests for special accommodations and suites.
• Advises and assists Reservations Manager to notify the Worldwide Reservations Centre of rates and availability status.
• Daily Assists with the preparation of the VIP list.
• Achieves maximum occupancy and average rate by utilizing yield management.
• Must uses up-selling techniques.
• Handles all special requests appropriately.
• Pre-blocks all special requests or VIP accommodations accurately.
• Keeps Reservations Manager informed of new group bookings.
• Utilizes guest history files for personalized service at the hotel.
• Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.
• Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner.
• Acknowledges assigned reservation faxes, emails, agent vouchers and walk-Ins.
• Report any guest complaints to the supervisor on duty.
• Demonstrate a service attitude that exceeds expectations. This will be done by handling next destination bookings.
• Maintains effective employee relations and is a team player with a Yes, I Can! Attitude

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Description

• Support and assist in the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
• Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Support and deliver on the strategies and objectives of the kitchen department taking ownership for assigned areas of responsibility.
• Develops and builds own skills, knowledge and experience at every opportunity within kitchen, which aligns with the culture of growth, development and performance expected by the company. 
• Collaborates with the Head of Department, ensuring that departmental inventory is maintained, that productivity targets are achieved and performance levels are attained
• Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

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Description

• Do you crave the taste of success? Can you handle the heat in the kitchen and keep your team cool at the same time? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
• Our Kitchen Team has a taste for developing the flavors to cook up a storm and strives to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
• As Pastry Chef, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
• Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Pastry Chef:

• Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution
• Delivers on plans and objectives where kitchen initiatives & hotel targets are achieved
• Supervises the kitchen team fostering a culture of growth, development and performance within the department
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Takes ownership to review and scrutinize the performance of the food offering, providing recommendations that will drive financial performance
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Pastry Chef:

• Experience in kitchen
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem-solving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills

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Description

• Do you have an appetite for all things Food & Beverage? Are you as keen as mustard where service is concerned, whilst ensuring back of house is in order  whether it be a plate full of numbers, setting a rota or laying the table for a successful team. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
• Our Food & Beverage Service Team are sophisticated hosts with an instinctive ability to anticipate guests’ needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond  creating memorable moments for our guests.
• As Food & Beverage Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
• Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Food & Beverage Supervisor:

• Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Delivers on plans and objectives where food & beverage initiatives & hotel targets are achieved
• Supervises the food & beverage team fostering a culture of growth, development and performance within the department
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Takes the lead to deliver departmental programmes that advance service standards, profitability and cost control
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

Requirements of the Food & Beverage Supervisor:

• Experience in food & beverage service
• Strong supervisory and managerial skills with a handson approach and leadbyexample work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problemsolving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills