Vacancies at Safaricom Kenya

JOB DESCRIPTION

Reporting to the Senior Manager - Transport IP Planning & Design, the position holder will be responsible for deploying:

• The Data Centre & Campus Networks, The LAN, WLAN and WAN projects/solutions, Inter/Intra Telco and IT Data center connectivity. 
• Inter Office voice and video Communications, Office Automation, Customer Care and Retail Shops connectivity to Centralized resources.
• Cooperate Internet Edge and DMZ Connectivity, Firewall and Access Control, Cloud Systems and delivery of customer solutions, along with corresponding documentation, and provision and development of the technical design for handover to support team.

RESPONSIBILITIES

• Planning, design and optimization of the IT Data Centre Networks & Campus infrastructure to support Safaricom requirements needs for Office Automation, Retail Shops and Care Centers connectivity and the Telecommunications Elements connectivity:
• Planning and Design of Datacenter & Campus Networks Solution to meet current as well as long term requirements
• Compilation of Datacenter & Campus Networks topologies, Network Diagrams, schematics and floor layout plans 
• Plan and Oversee resources to conduct surveys and implementation plans that ensures timely implementation as per the project timelines
• Planning and Implementation of Datacenter Network infrastructure security tools to enforce security policies.

Budgeting,  Supplier Management and Quality Assurance:

• Budget estimation to meet Business requirements Capex budget justifications 
• Review of BOQs against the designs for the Datacenter and Campus Networks solutions
• Monitoring capacity threshold to ensure proactive upgrades are done to meet growing needs 
• Reliability of planned design to achieve accurate, timely and economical delivery
• Liaison with  implementation and support teams to ensure rollout follows the design and meets both the business and engineering specifications
• Definition of network  KPIs , SLAs and acceptance procedures for new Services and management of service Transition to Support teams

Documentation and process:

• Ensuring (overall ownership) of accurate, up-to date database documentation on Datacenter and Campus Networks planning, design, implementation and  capacity planning, 
• Keeping accurate current infrastructure database for static and dynamic capacities
• Adhere to the existing processes in work flow management.
• Scheduled periodical audit function of on-ground data against database
• Process review and recommendation on process improvement

Preparation of Datacenter & Campus Networks projects, POC bid /RFQ documents and Evaluations.

• Learn/research on new technologies/practices in the Datacenter and Campus Networks domain
• Evaluate Reliability and cost effectiveness of trials introduced in the network and their ability to keep up with emerging technologies.
• Running of trials/POCs and subsequent recommendations for approval
• Development of design principles to guide future deployment

Leadership and Resource Management

• Task scheduling and objective settings for self
• Managing Datacenter & Campus Networks resources
• Making Critical planning, design and optimization decisions

QUALIFICATIONS

• Degree in Electrical, Electronics, Telecommunication Engineering, IT Computer Science or a  closely  related  numerate discipline, Networking related certificate ( CCNP, CCIE or equivalent) 
• Above 5 years’ experience  in a busy IT or Telecommunications environment –Involved in Strategy Modeling, Planning, Design and Optimization of Datacenter and Campus Networks
• In-depth understanding of Cisco Nexus NXOS Datacenter Networks Gear
• Router, Switches and NG firewall configuration (Cisco and Huawei)
• Mastery of IPSec Configuration and Troubleshooting Skills
• Network design and implementation experience, including working knowledge of IP addressing, TCP/IP Protocols, LAN and WAN configurations
• Knowledge in Cisco Unified Collaboration systems for Voice and Video Communications.
• Minimum CCNP or HCNP Network Certifications in any line (RS, Security, Wireless, Voice)

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JOB DESCRIPTION

The overall purpose will be to provide administrative support to the Risk Management Departments

RESPONSIBILITIES

• Schedule/Book and coordinate all departmental meetings (both Internal & External) in liaison with concerned parties.
• Ensure that all receipts for any payments or purchases made are properly kept and or submitted to the necessary accounting officer when requested.
• Coordinate Risk Management events by providing Administrative support
• Coordinate departmental office transport and travel i.e. issue vouchers, hotel accommodation, Teambuilding. 
• Monitor the department’s budgets by reviewing monthly cost center reports and analyzing variance between budgets and actual and making recommendations to the HOD’s on resolving the variance.
• Prepare and consolidate of all section reports and presentations to be made by the HOD’s e.g. Annual reports, weekly Management reports.
• Monitor the Risk management Cost Centre reports.
• Maintenance of electronic records which includes organization of departmental shared folders.
• Coordinate Archiving of all old departmental documentation.
• Raising all Purchase requisition through Oracle and following up on payments to suppliers approved by the heads of departments to ensure prompt payment once the services offered/ delivered.
• Analyze and track costs for all services to ensure optimization and timely settlement of bills
• People management –manage all staff assigned (selection/growth, performance management/development)
• Preparation of leave schedule for departments and coordination of other departmental activities such as travel arrangements, recognition program, functions etc.
• Manage the office stationary budget - Making stationary request on behalf of all the HOD’s Office by ensuring that the Office has sufficient stationary stock levels at all times.
• Filing of all documents and correspondence 
• Induction for new staff.

QUALIFICATIONS

• Degree in secretarial or a Diploma in Secretarial/Office Administration.
• At least 5 yrs. experience as a senior Personal Assistant to the Head of Department in a blue chip company preferably in a commercial environment.
• Good communication skills (written & spoken English)
• Excellent organization skills & team player
• Experience in working in a big busy commercial organization preferably FMCG

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JOB DESCRIPTION

Reporting to the Data Analytics Business Partner – Customer Experience, the position holder is responsible for data mining, analysis, visualization, and presentation to drive smart and relevant insights for Contact Center, Retail Experience and Digital Channels Tribe.

RESPONSIBILITIES

• Generate accurate reports as per set timelines.
• Provide analysis of performance and generate useful insights to drive decision making.
• Provide and manage efficient feedback mechanisms from users of reports and available MIS Platforms
• Drive the automation of daily routine reports in section.
• Sit in Projects to ensure Experience reporting requirements are met before go-live of new Systems, products, processes & services.
• Follow up on faster resolution of downtimes affecting Experience Reporting and overall Customer Experience
• Interrogate data to confirm accuracy and completeness from the various data source.
• Drive efficiency in reporting by periodically improving on data retrieval and storage.
• Ensure adherence to data governance and privacy regulatory requirement.
• Liaison with the rest of business to get the necessary data for analytical purposes.
• Run projects geared towards innovating overall experience reporting sphere.

QUALIFICATIONS

Skills and Core Competencies:

• Strong SQL skills
• Experience creating visualizations with tools such as Power BI, Qlik , Tableau, Kibana, Splunk etc.
• Knowledge of any programming language e.g., Python, R and Java
• Familiarity with statistical tests and tools including an understanding of mean, median, variance, standard deviation, correlation, regression, and hypothesis testing.
• Proven analytics skills, including mining, evaluation, and visualization
• Proven ability to work in a collaborative, team-oriented environment.

Education and Experience:

• A bachelor’s degree (or equivalent), from a recognized university in Engineering, Mathematics, Statistics, Economics, Computer Science, or any other quantitative field
• 2 or more years of experience mining data as a data analyst