Vacancies at SBM Bank

JOB SUMMARY:

The overall purpose of this role is to handle all over the counter transactions and ensure accuracy, efficiency and customer delight and generate business leads from daily customer interactions.

KEY RESPONSIBILITIES:

Operations - 35% 

• Ensure compliance with bank operational and customer care policies and procedures
• Handle the following in line with Bank’s operating processes.
  •  Cash transactions,
  •  Cheque processing(Outward and in-house cheque)
  • RTGS and TT transactions
  • Electronic Funds Transfer processing,
  • NFI Collection; manual charges
  • Bankers Cheque Issuance
  • Set up standing instructions
  • Expenses cash payments.
  • Supporting Documents for large cash transactions and incoming funds.
• Conduct Snap checks.
• Comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious activity, and report to the supervisor.
• Cash Custodian of vault, safety deposit lockers, ATM and branch keys; holding keys/combinations.
• Carry out the role of bank signatory within the approved limit and adhere to the laid down processes and procedures.
• Bank custodian; Ensure timely opening and closure of the branch; hold the arming and disarming codes of the branch
• Internal accounts reconciliations.
• Risk champion at the branch.
• Submit Risk and compliance self-assessment(RCSA) report to supervisor for Review

Customer Service/Experience - 45%

• Sit in as the customer service officer.
• Receive customer instructions, record verify and follow up for action through CRM.
• Ensure timely resolution of customer queries and offering solutions.
• Escalate all customer issues not resolved with TAT.
• Open accounts Via Chap Chap; Confirm the KYC is in order and sign off done before opening.
• Scan accounts to AMU.
• Process Account closure instructions.
• Order customer Cheque books.
• Avail customer instrument such as cheque books, pre-paid cards, credit cards and debit cards within agreed timelines.
• Digital banking customer set up for online and mobile banking, reset and creation.
• Assisting in management of the safe deposit locker.
• Safeguard and promote the Bank’s image at all times.
• Fixed Deposits; Ensure booking and liquidation of fixed deposits and receipt of properly mandated instructions from the relevant personnel, to call clients on FD related issues.

Customer Relationship Management/ Business Growth - 10%

• Cross sell bank products.
• Follow up and contact clients to activate dormant accounts.
• New client acquisition.

Human Resource - 10%

• Work efficiently as a team in the branch and offer good customer service to internal customers [staff in support units].
• Sign off BSC and individual performance targets for the year. Timely self-appraisal in line with the banks appraisal cycle.
• Attend set trainings, sharing and application of knowledge learnt. 
• Adhere to leave schedules to achieve Work life balance.

KEY RELATIONSHIPS:

Customers of this Position

• Internal and External Bank customers.

Knowledge; Skills and Experience required for this Role

Education

• Bachelor’s degree in any discipline with a minimum of second class honors upper division or equivalent.
• Minimum B- in KCSE or equivalent.

Competencies required for this Role

• Dynamic, analytical and self-driven individual with the ability to work under pressure.
• Good Communication and interpersonal skills.
• Adhering to Principles and Values.

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JOB SUMMARY: 

The overall responsibility for the Branch Manager is to oversee business development and operations of the Branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the Bank's strategy.

KEY RESPONSIBILITIES:

Business Acquisition - 60%

• To implement the Bank's business development strategy at branch level including growth in customer base with concurrent growth in branch liabilities, assets, products per customer.
• To formulate and implement branch business plans, forecasts, pipelines and budgets and ensure their control and periodic reviews.
• To support marketing initiatives, monitor and provide regular feedback on products performance and ensure branch staff are well versed with all the banks products.
• To maintain and submit the Branch Manager - Sales Activity Report on a regular basis as per the agreed SLAs.

Service Delivery - 10%

• To oversee customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention through effective use of tools provided such as the Customer Relationship Management platform.
• To implement and monitor the operational and business risks management guidelines for the branch to maximize profitability.
• To maintain the look, feel and physical security of the branch premises for the  benefit of staff and customers.
• To adopt and take responsibility for the daily operational routines as stipulated by the Branch Manager Daily Routine Guidelines (BM-DRG) without fail.

People Management - 20%

• To provide leadership, direction to the branch team.
• To build, develop and motivate a high performing team through performance coaching and use of the available performance management and talent management tools provided by T & OD.
• To identify training gaps and recommend on required training interventions.
• To propagate and uphold the SBM Culture and cascade the SBM Vision, Mission, Strategy, Values, 9 Habits and Core competencies to the branch team.

Compliance - 10%

• To ensure compliance with both internal and external regulatory requirements.
• To work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
• To ensure implementation and compliance with operational policies and procedures.

KEY RELATIONSHIPS:
Direct Reports to this Position:

• Service Delivery Manager
• Relationship Managers and Officers

Customers of this Position:

• All Branch clientele

Knowledge; Skills and Experience required for this Role:

• Be a holder of Bachelors degree in Business related field.
• Professional banking qualifications such as AKIB will be added advantage.
• Knowledge of operational policies, procedures and legalities relevant to branch operations.
• At least 5 years' managerial experience in the banking industry.

Competencies required for this Role:

•  Entrepreneurial and Commercial Thinking
• Leading and Supervising
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating Information
• Delivering Results and Meeting Customer Expectations
• Deciding and Initiating Action
• Planning and Organizing

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JOB SUMMARY:

The position will be responsible for managing the Bank’s Retail non-performing portfolio under supervision of the Manager Retail Recoveries with the objective of putting in place and adopting appropriate strategies within policy guidelines and regulation to minimize credit losses and ensure the portfolio remains profitable in line with SBM Bank business objectives.

KEY RESPONSIBILITIES:

Strategy - 25%

• Ensure continuous new learning debt recovery techniques through trainings.
• Ensure implementation of debt recovery strategies within the unit.
• Ensure constant follow-up and monitoring of all accounts classified as Non-Performing Loans/Accounts.
• Ensure compliance with all controls, rules, policies, procedures, and regulations.

Operations - 20%

• Manage Retail debt collection including the initiation of recovery processes in line with commercial practices and Bank policy.
• Manage the assigned Retail debt portfolio with a view of maximizing profitability for the Bank.
• Review retail files assigned to identify and select delinquent accounts for collection in order to maintain a low percentage of Portfolio at Risk.
• Maintain and prepare bad debt recovery records and/or reports as and when required and submit them to the Supervisor.
• Recommend restructures, settlements and write-offs on Non-Performing Retail Accounts to the Manager Retail Recoveries for review and approval by the Management Credit Committee as per Central Bank of Kenya Regulations.
• Ensure compliance to the Bank’s Credit Policy and Procedures with regard to management of debt recovery process.

People Management - 20%

•  Maintain good coordination between the Collections and Recoveries Team, Credit Team and the Business Development Teams.
• Undertake any delegated activities as assigned by the Manager Retail Recoveries or by the Head, Collections and Recoveries.
• Ensure to undertake Best Practice, Skills and Knowledge and shared across the team and wider Credit Department, where appropriate working with other areas of the Bank.

Compliance - 25%

• Ensure compliance with both internal and external regulatory requirements.
• Working closely with risk and compliance units to ensure effective compliance standards are consistently met within the unit.
• Developing and continuously reviewing Credit policies and procedures ensuring their compliance.

Other - 5%

• Safeguard and promote the bank’s image with the general public.

KEY RELATIONSHIPS:

Direct Reports to this Position

• N/A.

Knowledge; Skills and Experience required for this Role

• 3 years’ experience in a Debt Recovery function with at least 1 year in managing Retail accounts.
• University degree in a Business related field from a recognized institution.
• CPA/ACCA or relevant professional qualification.
• Excellent Communication and Negotiation skills.

Competencies Required for this Role 

• Experience or sound understanding of credit life-cycle and debt recovery process/techniques.
• Strong credit analytical, communication and negotiation skills and assertive.
• A passion for performance and ability to work under pressure.
• Key understanding of regulatory and legal environment.

Problem Solving

• Analytical
• Assertive
• Decision making
• Communication

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JOB SUMMARY:

The position will be responsible for managing the Bank’s Corporate non-performing portfolio under supervision of the Senior Manager Corporate Recoveries with the objective of putting in place and adopting appropriate strategies within policy guidelines and regulation to minimize credit losses and ensure the portfolio remains profitable in line with SBM Bank business objectives.

KEY RESPONSIBILITIES:

Strategy - 25%

• Ensure continuous new learning debt recovery techniques through trainings.
• Ensure implementation of debt recovery strategies within the unit.
• Ensure constant follow-up and monitoring of all accounts classified as Non-Performing Loans/Accounts.
• Ensure compliance with all controls, rules, policies, procedures, and regulations.

Operations - 20%

•   Manage corporate debt collection including the initiation of recovery processes in line with commercial practices and Bank policy.
• Manage the assigned Corporate debt portfolio with a view of maximizing profitability for the Bank.
• Review corporate files to identify and select delinquent accounts for collection in order to maintain a low percentage of Portfolio At Risk.
• Maintain and prepare bad debt recovery records and/or reports as and when required and submit them to the Supervisor.
• Recommend restructures, settlements and write-offs on Non-Performing corporate Accounts to the Senior Manager Corporate Recoveries for review and approval by the Management Credit Committee as per Central Bank of Kenya Regulations.
• Ensure compliance to the Bank’s Credit Policy and Procedures with regard to management of debt recovery process.

People Management - 20%

• Maintain good coordination between the debt recovery team and credit team.
• Undertake any delegated activities as assigned by the Senior Manager Corporate Recoveries
• Ensure to undertake Best Practice, Skills and Knowledge and shared across the team and wider Credit department, where appropriate working with other areas of the Bank.

Compliance - 20%

• Ensure compliance with both internal and external regulatory requirements.
• Working closely with risk and compliance units to ensure effective compliance standards are consistently met within the unit.
• Developing and continuously reviewing Credit policies and procedures ensuring their compliance.

Other - 5%

• Safeguard and promote the bank’s image with the general public.

KEY RELATIONSHIPS:

Direct Reports to this Position

• N/A

Knowledge; Skills and Experience required for this Role

• 3 years experience in a debt recovery function with at least 1 year in managing corporate accounts
• University degree in a Business related field from a recognized institution.
• CPA/ACCA or relevant professional qualification.
• Excellent Communication and Negotiation skills.

Competencies Required for this Role

• Experience or sound understanding of credit life-cycle and debt recovery process/techniques.
• Strong credit analytical, communication and negotiation skills and assertive.
• A passion for performance and ability to work under pressure.
• Key understanding of regulatory and legal environment.

Problem Solving

• Analytical
• Assertive
• Decision making
• Communication

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JOB SUMMARY:

To be responsible for vetting of all approved facilities due for booking ensuring compliance with all Credit policy and underwriting standards, Delegated Lending Authorities and Service level agreements.  

KEY RESPONSIBILITIES:

Strategy - 10%

Actively ensure SBM bank’s Growth and asset quality improvement strategy is met through booking of facilities as per established credit framework, policies and procedure and ensuring income are collected for all facilities extended to clients. 

Operations - 60%

• Oversee joint registration of log books and MPRS agreement registration.
• Liaise with business partners to ensure log book processing and reconciliation are in order.
• Follow up on delays of MPRS or Joint registration receipts
• Responsible for loan take overs and audit confirmations
• Receive  record  and distribute all  work from branches 
• Ensuring that offer letter and accompanying documents have been fully and duly executed
• Preparing checklists and booking memos once all documentation is received.  
• Creation of Credit files and filing the respective documents therein. 
• Sending communication back to the respective branches and Relationship Officers where documentation is incomplete and ensure follow up on the same to compliance. 
• Clearing the applications on the work queue once done 
• Ensuring individual MI is populated daily 
• Give weekly return on all work processed each Wednesdays 
• Give weekly return of all reworks to the branch with reasons 

People Management - 10%

• Ensure proper understanding the business expectation by having a SMART balance score card. 
• Ensure timely performance review by line manager. 
• Maintain good teamwork and respect for all staff within and without the department
• Ensure to attend but also complete assigned online trainings.

Other - 10%

• Safeguard and promote the bank’s image with the general public. 

KEY RELATIONSHIPS:

Direct Reports to this Position

• N/A.

Knowledge; Skills and Experience required for this Role 

• Bachelor’s degree in an Analytical/Business related Field 
• 5 years of experience in Banking industry 
• Excellent Communication skills. 
• Experience in Credit Evaluations 

Competencies Required for this Role 

• Experience or sound understanding of Credit analysis, credit risk and the operations in a credit processing environment 
• Knowledge of relevant lending products 
• Analytical skills including business plan analysis, numerical and financial analysis and interpretation 
• Key understanding of regulatory and legal environment 

Problem Solving

• Time management 
• Analytical and methodical 
• Decision making 
• Organisation 

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JOB SUMMARY:

Responsible for the overall supervision of the custodial Services Operations functions. Giving direction and control of all service delivery, operational support, and risk management in relation to custodial services in the bank. Ensuring continuous improvement of the team’s performance through effective team development, structure & complement.

To ensure the bond trading treasury back office operations are well managed to avoid operational risk, ensure timely release of contracts and zero tolerance In error for none delivery of bank commitment for other stake holders

To plan and carry out effective and efficient; Settlement of equity and fixed income transactions, Immobilization and registration of securities, Inward and outward payments, Billing and client invoicing, Message control, Provision of quality client’s service, prompt response to client queries, and Utilization of resources.

KEY RESPONSIBILITIES: 

Financial -20%

• Enhance the bank’s revenue targets by ensuring 100% revenue collection for all Treasury and Custodial products
• Ensuring complete and accurate processing and settlement of all treasury deals contracts to avoid losses from operational lapses.
• Ensure staff utilizes their leave days as per HR policy.
• Adherence to stationery utilization limits as per finance approved limits
• Eliminate financial losses emanating from processing fraudulent transactions

Operational/ process Excellence  - 40%

Process Settlements

• Manages settlements and ensures effective control and compliance with Operating Procedures
• Maintaining, revaluing and advising of SBM’s Kenya Operation Investment book to various stakeholders
• Ensure Complete and accurate processing of all treasury Fixed Income contracts and related transactions in the treasury and core banking systems and adhering to cut off times for systems and markets.
• Manages all transactions in Central Depository to ensure trades are posted and authorized in a timely and accurate manner.
• Ensuring clients' funds are received and paid as per instructions, in a timely and accurate manner.
• Meets clients' specific requirements as per their Standing Instructions, SLA, specific instructions and internal standards.
• Ensures timely reporting with Treasury for FX transactions and timely earmarking in the system.

Process Payments

• Ensure payment / receipt instruction are processed in a timely manner (Cheques/RTGS/ Book transfers)
• Verify and upload the instructions via Flex
• Confirm upload to clearing team for processing
• Verify book transfers debiting client accounts and crediting suspense account and vice versa.
• Ensure client payment instructions are processed promptly on receipt.

Billing and Invoicing

• To Ensure invoices are generated and processed within defined timeframe
• To ensure that client billings are accurate and timely and outstanding are kept to a minimum through timely collection of income
• Receive and process remittances against invoices from clients
• Preparation of VAT payments in liaison with Finance Department.

Process - Corporate Actions 

To perform the day-to-day corporate actions’ processing in respect to:

• Ensuring that information relating to Corporate Action announcement is captured accurately, complete and timely in Innova Custody, including the timely dissemination of information to clients
• All corporate actions events and especially those related to voluntary / with options are processed in a timely, complete and accurately manner and released to clients / depository respectively within agreed SLA and before market deadlines.
• Monitoring for receipt of Corporate Action entitlements and where required pro-actively follow-up with the companies to ensure receipt of client entitlements on or before due date.
• Ensuring that all cash and securities proceeds are reconciled and processed on timely manner and cash proceeds are credited to client’s account upon cheques clearance v IPO/Auction applications are processed as per client instructions and allotment credit is received on a timely basis. 
• Ensuring that agendas / annual reports are received and dispatched to clients on a timely basis, and proxy instructions are executed as per client requirement v Effective follow up with the clients who have not provided the voluntary corporate actions instructions
• Ensuring that all the client queries are responded to within the time frames pre-specified. Additionally, identify new mechanisms to add value to the existing reporting requirements in order to achieve increasing client satisfaction.
• Interact effectively with the Officers of other Sections to ensure adherence to guidelines for securities accounts, dematerialisation and physical securities maintenance and smooth processing of transactions. 
• Ensure daily reconciliation before market deadlines in order to mitigate any possible operational risks of missing / incomplete processing of voluntary / with options corporate actions resulting to possible operational loss.

Message Control 

• To receive and reconcile messages received via SWIFT, Email & courier from clients on daily basis
• Distribution of messages to relevant area within custodial services department in an accurate and timely manner

Systems

• Support development of effective Management Information (MI) templates and provide MI by due date providing required and timely Management Information
• With the manager CS ensure continuous improvement and subsequent implementation of interdepartmental and client SLAs
• Keep manager CS and AGM BD advised of financial and any extraordinary developments. 
• Ensure essential returns/reports are properly completed and filed.
• Ensure any system usage training gaps are identified and training plan agreed
• Monitor and report on activities, costs, performance, etc, as required
• Ensure that procedures laid down in the departmental operating manual are followed
• Ensure suitable standards of ergonomic design and decor for both internal and external advantage
• Undertake any projects or additional tasks assigned by manager CS

Customer Service Excellence - 20%

• Ensuring complete and accurate processing of all Treasury and Custodial Contracts as per existing SLAs and within agreed TATs.
• To ensure that all client requirement/communication/ queries are logged in and responded to within 24 hours of receipt. A holding response to be sent the same day in case the final response requires further investigation
• Facilitate and keep up to date power of authority for authorizing the transactions as per delegation authority
• Provide clients with timely notification of issues impacting the market and their assets.
• Ensure service & client contact enables us to be perceived as providing top rated service in the client surveys
• Support clients information requests and on-site visits by ensuring clients due diligence visits are fully supported with clients expressing positive feedback
• Filing of settled trades documents per client and statements relating to clients’ investments
• Maintain and share with colleagues as appropriate, personal knowledge of all relevant custodial services procedures; tariffs and duties; licenses and restrictions.

Learning and Development - 20%

• Execution of any other duty as allocated from time to time by seniors in operations
• Identify training needs of the individual unit staff and help them design personal development plans
• Ensure inter unit internal training to increase awareness of product knowledge for ease back up
• Arrange with the help of my seniors in operations and HR to have mandatory certification courses like CISI(CMA requirement) for working in Custody is done by staff in Custody
• Supervising, coaching and developing a high performance team to meet set deliverables
• Arrange for quarterly, half yearly and annual review of my staff as per HR requirement
• Ensuring staff adherence to approved attendance timelines

KEY RESPONSIBILITIES:

Direct Reports to this Position

Officer Custodial Services.

Customers of this Position:

Internal

• Manager, Custodial Services
• Business Development
• Branches
• Treasury
• Support officers
• Finance
• Customer Service Department Representatives

External

• All Bank Clients
• Stock Exchange and Regulatory Bodies
• Industry Counterparts
• Senior Executives/ Owners of Pension Funds

Competencies required for this Role 

• Quick thinking and decision making in respect of daily operational matters in support of the business
• Ability to facilitate higher efficiency and productivity through improvements in available products, work processed, systems enhancements and operational delivery
• Contribute to creation of new product lines and new business opportunities, both locally and overseas with product management and sales team. Where necessary, be “subject-matter-expert” in presenting solutions to stakeholders/clients
• A good understanding of the general economic, political and business environment of the region
• Excellent capacity and resources management
• Increased market awareness and competitor information.
• Achievement of budgeted volumes and revenues for the team
• Contributing to putting in place processes for controls and managing risk keeping in sight the interests of the Bank and the client. No failed Audit and losses,
• To ensure smooth handling of Custody Payment & settlement section. Ensure funds are credited to client accounts immediately upon clearing 
• Review the internal process and performance of the section to enable increased ability to handle exceptions and deliver higher client satisfaction
• Exception handling and closing the same with close follow-up within the department, counterparty and the client 
• Promote Group Brand Values.
• Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, calculator and photocopy machine.

Accountability 

• Signing authority according to existing framework.
• To place orders to buy/sell shares to panel brokers based on client instructions.
• All debits and credits to client’s accounts and cashier’s order account as per client’s instructions.
• All debits and credits to client’s accounts and cashier’s order account as per client’s instructions and all Dr and Cr in suspense and GL accounts are to be justified

Delegated Authority

• As delegated authority