Vacancies at Turnkey Africa Kenya

What You Will Do

• Recruit and onboard new insurance agents onto the platform
• Conduct demos and explain the value of Agencify clearly and confidently
• Support agents to complete onboarding and make their first transaction
• Maintain strong follow-up to convert leads into active transacting agents
• Build relationships with agents and keep them engaged through campaigns, updates, and support
• Track pipeline progress and update CRM daily
• Contribute directly to WAT growth and GWP generation

What We Are Looking For

• A highly proactive and target-driven sales professional
• Someone who enjoys chasing deals, closing opportunities, and growing relationships
• Strong communication, persuasion, and follow-up discipline
• Comfortable working in a fast-paced, tech-enabled environment
• Able to work both in the field and through digital engagement channels

Requirements

• 1–2 years of experience in sales
• Experience in insurance, insurtech, fintech, or distribution sales is an advantage
• Motor insurance sales experience is a strong plus
• Strong pipeline management and CRM discipline
• Proven ability to work against targets and deliver results

What Success Looks Like

• More agents signed up and successfully onboarded
• Higher activation into first transaction
• Increased Weekly Active Transacting Agents (WAT)
• Stronger agent retention and reactivation
• Growth in Gross Written Premium (GWP)

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Role summary

Insurtech Forum Nairobi (ITFN) is hiring a hands-on PMO Delivery Lead to run the conference delivery office for ITFN June 2026. This role makes delivery predictable across workstreams by maintaining the single source of truth, running the weekly execution cadence, chasing actions to closure, and escalating decisions early—so the event executes smoothly from build-up through event week and close-out.

This is an execution role. You are not the content owner and you are not the primary sponsorship closer.

Objectives and outcomes (what success looks like)

• One master tracker and pipelines (Speakers, Sponsors, Registrations) are live and used weekly
• Weekly governance runs consistently: clear updates, clear decisions, clear action follow-through
• Two KPIs stay visible and improve weekly: Sponsor revenue received (cash in) and Registrations invoiced
• Program and speaker operations stay ahead of deadlines (briefs, confirmations, materials, rehearsals)
• Event week runs with calm control: run-of-show coordination and fast issue triage
• Clean close-out: sponsor fulfilment confirmation and a short lessons-learned pack

Core responsibilities

• Own the delivery office: master tracker (critical path), dependencies, RAG status, and weekly action chasing
• Maintain pipelines and forecasts for Speakers, Sponsors, and Registrations; keep next actions explicit
• Maintain decision and risk logs; escalate early with options and recommendations
• Run the weekly execution cadence: steering pack, minutes, and action closure discipline
• Support program execution: speaker operations (confirmations, packs, deadlines, rehearsal scheduling)
• Coordinate readiness across operations, marketing, commercial, technical programs, and finance; maintain run-of-show and day-of playbook
• Coordinate event-week “war-room” rhythm: issue triage, escalation, and rapid resolution
• Coordinate post-event close-out and reporting pack

Working relationships (high level)

• You will work closely with: the Convener & Program Owner, a Commercial Lead (sponsorships/registrations/collections), Marketing & Communications leadership, Event Operations leadership (venue and vendors), a Technical Programs lead (workshops/challenge/case study), and a Finance/Admin lead (budget, invoicing/receipts, approvals).

Candidate profile

Required

• 5+ years PMO / program delivery / operations experience (events or multi-stakeholder delivery)
• Demonstrated cadence discipline: trackers, weekly reporting, action chasing, escalation and decisioning
• Strong stakeholder management; comfortable coordinating senior leaders and vendors
• Crisp written communication and high attention to detail; calm under pressure

Advantage

• Executive forum or conference delivery experience (plenary + breakouts + sponsor activations)
• B2B sponsorship/registration pipeline discipline and forecasting

Engagement details

• Contract: fixed-term / consulting through June 2026 (optional close-out into July)
• Location: Nairobi (hybrid), with full on-site presence during event week and key rehearsals
• Start: as soon as available

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Role Summary

The Product Business Analyst (BA) plays a pivotal role in bridging the gap between business stakeholders and the product delivery team. Responsible for translating business needs into clear, actionable requirements, the BA ensures that all product enhancements and releases align with business priorities, deliver tangible value, and support the TurnQuest product roadmap.

This role combines analytical thinking, agile delivery expertise, and stakeholder management to maintain a well-structured product backlog, enable smooth delivery cycles, and ensure solutions meet business objectives effectively.

Key Responsibilities

 Strategic & Analytical Support

• Collaborate with the Product Owner to shape and evolve the product roadmap based on business needs and market insights.
• Analyze current and future business states, identifying risks, dependencies, and opportunities for improvement.
• Provide insights to support business cases and ROI assessments for proposed features or enhancements.

 Requirements Gathering & Documentation

• Elicit, document, and refine business and system requirements in collaboration with stakeholders.
• Translate requirements into user stories and acceptance criteria aligned with agile best practices principles.
• Maintain a prioritized product backlog that reflects business priorities and technical dependencies.

Agile Delivery Support

• Ensure all backlog items are ready for sprint planning with clear descriptions, estimates, and acceptance criteria.
• Actively participate in agile ceremonies, including sprint planning, stand-ups, sprint reviews, and retrospectives.
• Track progress of requirements from development through testing to user acceptance and business sign-off.

Stakeholder Engagement & Communication

• Act as the liaison between business stakeholders, development teams, QA, and product leadership.
• Ensure stakeholders are updated on progress, risks, and dependencies at each stage of delivery.
• Support the adoption and rollout of product changes through training, documentation, and communication activities.

Transition & Release Support

• Coordinate requirements for release planning, including transition activities and user readiness.
• Prepare and share release notes, user guides, and known issue lists ahead of product go-lives.
• Support testing teams during UAT cycles with requirement clarifications and acceptance criteria validation.

Technical Competencies

• Business process modeling (e.g., BPMN, UML) and requirements analysis.
• Strong analytical, documentation, and technical writing skills.
• Expertise in requirements management and user story creation for agile teams.
• Familiarity with agile tools such as Jira, Confluence, Miro, or equivalent.
• Basic knowledge of testing practices and ability to support scenario-based validation.

Behavioral Competencies

• Collaborative mindset with a focus on team success over individual recognition.
• Strong communication skills with the ability to bridge business and technical language.
• Proactive, accountable, and responsive to stakeholder needs and feedback.
• Curious and willing to challenge assumptions to ensure business value is delivered.
• Adaptable to changing priorities in a fast-paced product environment.

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Role Summary

The Product Owner (PO) owns and manages the product backlog, refining requirements, and ensuring product development efforts deliver maximum value to the business and end-users. The role bridges the gap between business needs and the development team, contributing to clear prioritization, stakeholder collaboration, and successful product delivery throughout the agile lifecycle.

Key Responsibilities

Backlog & Requirements Management

• Maintain a transparent, prioritized, and continuously refined product backlog.
• Collaborate with stakeholders and users to gather requirements, translating them into actionable user stories with acceptance criteria.
• Ensure backlog items meet the principles: Independent, Negotiable, Valuable, Estimable, Small, and Testable.

Prioritization & Planning

• Assist in prioritizing user stories based on business value, customer needs, and technical constraints.
• Participate in backlog refinement sessions and sprint planning to ensure alignment with release goals and capacity.

Agile Delivery Support

• Actively engage in agile ceremonies — stand-ups, sprint planning, sprint reviews, and retrospectives.
• Provide clarity to the development team on requirements and priorities.
• Monitor sprint progress and help resolve blockers related to requirements or priorities.

Acceptance Criteria & Validation

• Collaborate with the development team to define acceptance criteria for all user stories.
• Participate in sprint reviews to validate completed stories against agreed criteria.

Release & Documentation Support

• Assist in release planning by documenting confirmed features, known issues, and upcoming priorities.
• Ensure release documentation is accurate and available for stakeholders.
• Understand CI/CD principles to support efficient deployment cycles.

Stakeholder Engagement

• Act as a liaison between business stakeholders and the development team to gather feedback and clarify requirements.
• Support product demos and provide updates on product progress.

Continuous Learning & Improvement

• Proactively develop skills in agile product management practices, tools, and domain knowledge.
• Seek opportunities to optimize processes for better delivery outcomes.

Behavioral Competencies

• Teamwork & Communication: Values collaboration and promotes transparency across teams.
• Curiosity & Passion: Seeks continuous improvement in self and team performance.
• Accountability & Professionalism: Takes ownership of tasks and outcomes.
• Customer Focus: Always considers business and end-user impact in decision-making.