Vacancies Available at Dimkes Sacco

Key Responsibilities:

• Cashiering i.e. Cash and cheque deposits, Loan repayment, withdrawals, Inhouse cheque transfers and cash balancing. Account opening for new customers as per KYC guidelines.
• General customer service.
• Loan appraisals in the absence of a credit officer.
• Office filing and record keeping.
• Marketing Sacco products in and outside the workplace.
• Receiving and solving customer complaints.
• Ensuring that customer accounts are updated with the necessary details.
• Daily journal posting.
• Answering calls from customers and ensuring that the caller is fully satisfied.
• Compliance with KYC and AML guidelines.
• Ensure accurate and timely reports are submitted to the branch manager.
• Any other duty assigned by the supervisor.

Ideal Job Holder Specifications:
Academic:

• Degree in business related field.
• Professional Certifications an added advantage.

Desired Work Experience:

• At least Two (2) years’ working experience.

Attributes:

• Excellent interpersonal Skills.
• Excellent Communication Skills.
• Strong analytical Skills.
• Good-decision making Skills.
• Good listener.

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Role Purpose:

• The job holder will be responsible for managing, organizing, and safeguarding organizational records and ensuring that a functional document management system is in place for the society’s documents in compliance with the society registry policies and the data protection policies and regulations.

Key Responsibilities:

• Classify, store, retrieve, and archive records (physical & electronic).
• Ensuring that the information in the hard copy matches the report in the system and in compliance to the KYC policies.
• Updating customer’s files and ensuring that the information is correct and up to date.
• Undertaking the retrieval of all records on request basis.
• Maintaining efficient registry in line with the society’s policies and data protection.
• Ensuring accurate records of file movement within the society
• Spearheading the upgrade of an electronic registry and its maintenance.
• Putting in place an efficient system for archiving documents.
• Support departments with records-related queries.
• Ensure compliance with records retention policies and laws.
• Oversee secure disposal of records.
• Preparing monthly reports on the society’s records management
• Any other task delegated.

Ideal Job Holder Specifications:
Academic:

• Diploma in Business related field, Records Management, Information Management, Library Science.
• A Degree of the above will be an added advantage.

Desired Work Experience:

• At least One (1) year working experience.
• Experience in records or information management (preferred).

Attributes:

• Knowledge of records management systems and retention schedules.
• Good communication and interpersonal skills.
• Good analytical and organizational skills.
• Attention to detail and confidentiality.
• Uphold integrity and results oriented. 

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Key Responsibilities:

• To take responsibility for being the first point of contact for all callers and visitors in the branch and ensuring that a high quality of service is delivered at all times. Receiving customer’s complaints and ensuring that they are assisted. Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries.
• To ensure that all calls to the Customer Service desk are dealt with promptly, in line with agreed standards and targets.
• To take ownership and responsibility for all enquiries presented to the Customer Service desk, identify customer needs, and utilizing appropriate questioning and listening skills to identify and offer appropriate solutions. Registration and account opening for new customers and other alternative business channels such as Mchipuka Customer accounts update.
• Compliance to AML, KYC prudential guidelines in daily operations.
• Maintain corporate image of the branch e.g. Banking hall Cleanliness.
• Assist in Que management for efficient and effective service delivery
• Carry out branch trainings on customer service, customer experience and product management.
• Ensure member retention through calling and activating dormant accounts.
• Ensure promotional and marketing materials are available in all centers and other strategic place in the banking hall.
• Management of visitor’s log and register in the branch.
• Business development- Membership recruitment, deposit mobilizations etc.
• Any other duty assigned.

Ideal Job Holder Specifications:
Academic:

• Degree in business related field or public relations.
• Professional Certifications an added advantage.

Desired Work Experience:

• At least Two (2) years’ working experience.

Attributes:

• Excellent interpersonal Skills.
• Excellent Communication Skills.
• Strong analytical Skills.
• Good-decision making Skills.
• Good listener.

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Ideal Job Holder Specifications:
Academic:

• Diploma in business related field.
• A degree will be an added advantage.

Desired Work Experience:

• At least One (1) year working experience.

Attributes:

• Excellent interpersonal Skills.
• Excellent Communication Skills.
• Strong analytical Skills and good problem-solving Skills.

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Role Purpose Statement:

The Senior Relationship Officer- Credit oversees and coordinates all credit operations at the branch level, ensuring high-quality loan appraisal and administration, adherence to credit policies, and effective portfolio management, while supporting branch growth and maintaining asset quality.

Ideal Job Holder Specifications.
Academic:

• Degree in business related fields preferably in Finance and Banking, Accounting or Economics.

Professional:

• Credit Professional Certifications an added advantage.

Desired Work Experience:

• At least Three (3) years’ working experience in a DT-Sacco, Commercial bank or a Microfinance bank.

Attributes

• Good understanding of SACCO credit policies, products, and SASRA regulations.
• Strong credit appraisal and risk assessment skills.
• Good leadership and people management skills.
• High level of integrity and accountability.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Customer-focused with a risk-aware mindset.
• Strong negotiation skills.
• Strong analytical Skills.
• Detail oriented.
   

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Role Purpose Statement:

The ICT Officer is responsible for managing, securing, and continuously improving the SACCO’s ICT infrastructure and information systems in compliance with ISO/IEC 27001, ISO/IEC 20000-1, ISO 9001, and regulatory requirements to ensure the availability, confidentiality, integrity, and reliability of ICT services supporting business operations.

Ideal Job Holder Specifications:
Academic:

• Bachelor’s degree in ICT, Computer Science, cybersecurity, software engineering, or related discipline from a recognized institution;

Professional:

• Relevant ICT professional certifications will be an added advantage (e.g. Microsoft, Cisco, ISACA, MCSE, CISA, CompTIA, ITIL, ISO/Information Security related certifications).
• Experience supporting Core Banking or ERP systems (e.g. Microsoft Navision) within a SACCO or financial institution will be an added advantage.
• Demonstrable skills in database administration and systems/software architecture.
• Strong communication, teamwork, problem-solving, and innovation skills, with ability to work independently.

Desired Work Experience:

• At least two (2) years’ experience in a similar ICT role within a busy ICT department of a financial institution or regulated environment.

Attributes

• Strong analytical and problem-solving skills.
• Sound decision-making ability.
• Excellent interpersonal and communication skills.
• High attention to detail.
• Demonstrated integrity, confidentiality, and ethical conduct.
   

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Role Purpose Statement:

• Support the finance department by keeping accurate financial records, processing member transactions correctly, and helping ensure the financial health of the SACCO.

Key Responsibilities:

• Process daily member transactions like deposits, withdrawals reversals and other transactions accurately.
• Support with daily and monthly reconciliation of member personal accounts.
• Prepare payment vouchers and assist with processing the SACCO’s bills and expenses.
• Maintain organized financial files and documents for easy reference and audit.
• Follow all SACCO financial policies and procedures carefully.
• Any other duties that may be assigned to you.

Academic:

• Bachelor’s degree Finance and Accounting option.

Professional:

• CPAK will be an added advantage.

Desired Work Experience:

• Fresh graduate from university.

Attributes:

• Strong analytical skills.
• Excellent interpersonal skills.
• Excellent Communication skills.
• Detail oriented.
   

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Key Responsibilities:

• Marketing and Selling new Policies.
• Retain existing and entertain new clients
• Tracking all prospects, leads, contacts, accounts and opportunities
• Prepare timely reports of sales forecasts and field activities.
• Maintain high customer relationships with our existing customers.
• Getting market intelligence on insurance matters.
• Analyzing business results with a view to reviewing various strategies and /or effective control measures.
• Ensure that the good image of the organization is always enhanced.
• Renewal of existing insurance policies
• Any other duties that may be assigned by Management from time to time.
• Claims Handling and documentation.

Academic:

• Hold Diploma in a business-related field, social sciences or equivalent from a recognized university;

Professional:

• Possess the Certificate of Proficiency in Insurance

Desired Work Experience:

• Fresh graduate from university.

Attributes:

• Strong analytical skills.
• Excellent interpersonal skills.
• Excellent Communication skills.
• Detail oriented.

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Key Responsibilities:

• Provide first-line and second-line ICT support to staff and users under supervision.
• Assist in monitoring performance and availability of networks, servers, databases, and applications.
• Support installation, configuration, patching, and upgrading of ICT systems and enduser devices.
• Assist in workstation setup, system access provisioning, and basic network administration.
• Support ICT asset management, inventory updates, and documentation.
• Participate in routine system maintenance, backups, and health checks.
• Assist in enforcing ICT security policies, procedures, and access controls.
• Support user account management, password controls, and access reviews under supervision.
• Assist in monitoring security events, antivirus updates, and system patch compliance.
• Support backup verification, log reviews, and basic incident documentation.
• Comply with data protection, confidentiality, and acceptable use requirements.
• Participate in structured ICT training, mentorship, and skills development programs.
• Assist in documentation of procedures, user guides, and operational manuals.
• Support ICT audits, SASRA inspections, and ISO evidence preparation.
• Participate in ICT improvement initiatives, automation tasks, and research.
• Provide basic user training and awareness on approved ICT systems.

Academic:

• Bachelor’s degree (completed or recently completed) in ICT, Computer Science, Information Systems, Software Engineering, or a related discipline from a recognized institution.

Desired Work Experience:

• Fresh graduate from university.

Attributes:

• Strong analytical and problem-solving skills.
• Excellent teamwork and interpersonal skills.
• Excellent Communication skills.
• Detail oriented.