Vacant Roles at Zeno

The Role

• The Onboarding Operations Manager will own the operational experience from loan approval/deposit payment through to bike delivery and customer onboarding. The role will focus on reducing turnaround times, improving customer experience, and ensuring strong execution across Zeno retail and financing/fleet partners. You will lead and oversee the Onboarding Associates responsible for retail customer onboarding, while working closely with Sales, Finance, Operations, Customer Experience, and partners to identify bottlenecks and improve processes. This is a highly detail-oriented role with a strong focus on efficiency, KPIs, people management, and execution.

What You’ll Do

Customer Onboarding & TAT

• Manage and continuously optimise the customer journey from confirmed purchase through to bike handover and training.
• Lead and oversee the Onboarding Associates responsible for retail customer onboarding, ensuring high-quality execution and adherence to process.
• Ensure customers move smoothly through final requirements, payment, scheduling, and delivery.
• Track TAT, identify bottlenecks, and proactively resolve customer or process issues.
• Improve handoffs and accountability across Sales, Finance, Operations, and Customer Experience.

Partner Operations & Customer Training

• Work hands-on with financing and fleet partners to improve onboarding and delivery processes and ensure agreed SLAs are met.
• Monitor partner performance and resolve recurring operational issues.
• Ensure customers receive everything they need to know about Zeno and the product, across both Zeno retail and partner channels.
• Refine customer and partner training materials, SOPs, and digital/in-person training to deliver a consistent onboarding experience.

Performance & Continuous Improvement

• Own visibility on key onboarding KPIs, including approval/deposit-to-delivery TAT, delivery completion, and customer experience.
• Use data and customer feedback to identify friction, root causes, and opportunities for improvement.
• Drive process improvements and automation to increase operational efficiency.
• Ensure actions are implemented, measured, and followed through to completion.

What You Bring

• 4+ years of experience in operations, sales operations, onboarding, customer operations, fintech, financial services, mobility, e-commerce, or another high-volume environment.
• Experience managing or supervising teams, with strong ownership of execution and performance.
• Strong experience improving processes, customer journeys, and turnaround times.
• Highly analytical, extremely detail-oriented, and strong on execution and follow-through.
• Strong problem-solving and process-thinking skills, with a bias towards action.
• Excellent cross-functional communication skills and ability to work with internal teams and external partners.
• Comfortable using data, dashboards, Excel/Google Sheets, and CRM/workflow tools.
• Familiarity with bike financing, vehicle/motorcycle operations, or asset-financing businesses is a strong plus.

The Person We’re Looking For

• We are looking for someone who is highly detail-oriented, critically minded and obsessed with getting things done efficiently. You will be expected to identify problems, find the root cause, implement solutions, and measure the impact — while ensuring the team delivers consistently against operational KPIs.

Benefits

• Competitive salary based on experience
• Company-sponsored healthcare plan
• Join a world-class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

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The Role

• Zeno is looking for a Jr. Development Associate to join our Energy Network team and drive the front end of our site pipeline — finding the locations that our battery swap and fast-charging network will be built on. This is a field role: you will spend the large majority of every week out in assigned areas, canvassing for candidate sites, knocking on doors, and building relationships with landlords and site hosts across Nairobi.
• You'll work through pre-planned canvassing zones, run basic power and customer-experience surveys on the sites you find, log everything accurately, and carry the best leads through commercial conversations to a signed lease. Senior colleagues will back you up on utility processes, complex terms, and legal review — but the volume, the hustle, and the relationships are yours.
• This is an entry-level role and a direct way to learn energy infrastructure development from the ground up. It will suit someone highly motivated, comfortable with rejection, energised by in-person engagement, and persistent enough to get to the decision maker in a competitive market.

What You'll Do

• Scout and canvass assigned areas daily — you will be in the field most of every day, working target zones on foot and by road to identify candidate locations and generate a steady flow of new site leads
• Approach landlords, landowners, petrol station operators, and shop owners in person and by phone to source leads, build rapport, and work your way to the actual decision maker
• Hold early commercial conversations with prospective site hosts to establish alignment on rent, tenure, access, and other key terms, escalating to senior colleagues where terms fall outside approved parameters
• Collect and organise the documentation needed to progress a site — ownership or title documents, KPLC account and meter details, identification, and contact information
• Conduct basic site surveys covering electrical power (meter presence, supply type, transformer proximity, existing load) and customer experience factors (visibility, rider access, traffic flow, security, and operating hours)
• Support basic siting and planning work — using pre-planned canvassing areas, rider demand patterns, and existing network coverage to decide where to focus next and flag gaps
• Record every site, contact, and finding accurately and same-day in our site survey forms and project management and pipeline tracking tools
• Drive leads through to signature: follow up persistently, coordinate site visits with engineering and legal colleagues, and close lease and site host agreements on approved terms
• Keep a high volume of conversations live at once without losing momentum or dropping details on any single lead
• Represent Zeno professionally and respectfully with landlords, tenants, and surrounding community stakeholders, often as the first Zeno person they meet

What You'll Bring

• 0–2 years of experience in business development, sales, real estate or lettings, field research, or another in-person, target-driven commercial role; technical knowledge or hands-on experience in electrical works, electrical installations, or EV charging infrastructure is a plus
• A high-motor approach: comfortable with a full day of cold calls, walk-ins, and site visits, and motivated by volume and targets rather than drained by them
• Genuinely enjoys meeting people and building relationships face to face — the majority of this job happens in person, not behind a desk
• Instinct for negotiation and an understanding that deals get done with decision makers: resourceful about finding the person who can actually sign, and respectfully persistent in a highly competitive landscape where good sites are contested
• Willing and able to spend nearly all working hours in the field, in all weather, moving between sites across Nairobi
• Organised and disciplined about record-keeping — findings logged the same day, not at the end of the week
• Excellent verbal communication in English and Swahili; clear written English for site notes and follow-ups
• Basic comfort with Excel or Google Sheets and with mobile data capture or project management tools such as Jira
• Curiosity about electrical power and grid basics, and willingness to learn KPLC processes on the job
• Willingness to travel daily to sites. Valid driver's or motorcycle license a plus
• Exposure to EV charging, battery swap, solar, energy infrastructure, or telecoms site acquisition is a strong plus

Benefits

• Fixed-term contract with a competitive salary, with strong potential to convert to a permanent role as the network and the company scale
• Company-sponsored healthcare plan
• Field-based out of Zeno's Nairobi hub, working across swap station and charging sites in Nairobi
• Hands-on training in site development, utility processes, and commercial negotiation, working alongside senior colleagues — a direct path into a Development Associate career track
• Join a world-class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

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The Role

• Zeno is building the backend platform that powers our EV battery-swapping ecosystem — covering vehicle telemetry, swap station orchestration, wallet & payment transactions, and fleet partner management. We're looking for a Backend Engineer to build and maintain services across our microservices stack, deployed on AWS using Python and Node.js.

What You'll Do

• Develop and maintain backend microservices — Vehicle Service, Swap Station Service, Transaction Management Service, and Wallet Management Service — using Python (FastAPI/Flask) and Node.js (Express)
• Build and maintain RESTful APIs consumed by the App and Web clients
• Work with PostgreSQL/RDS for core domain data (customers, vehicles, fleet partners, battery packs, swap stations) and ClickHouse for vehicle and swap-station telemetry
• Implement and maintain asynchronous, event-driven workflows
• Contribute to wallet/ledger transaction processing with attention to idempotency and data correctness
• Deploy and manage services on AWS (ECS, RDS, S3, CloudWatch)
• Write and maintain data-ingestion logic for high-volume telemetry data
• Participate in code reviews, write unit/integration tests, and follow engineering best practices
• Debug and resolve production issues, including monitoring via CloudWatch Logs and handling dead-letter queue (DLQ) messages for failed transactions
• Collaborate with senior engineers on system design discussions and contribute to technical documentation
• Support CI/CD pipeline maintenance (GitHub Actions)

What You'll Bring

• 5+ years of experience in backend software development
• Strong proficiency in Python and/or Node.js
• Experience building and consuming RESTful APIs
• Working knowledge of AWS services (ECS, RDS, S3, SQS/SNS, CloudWatch)
• Experience with relational databases (PostgreSQL/MySQL); exposure to time-series/columnar databases (ClickHouse) is a plus
• Understanding of asynchronous/event-driven architecture patterns
• Familiarity with Git and collaborative development workflows
• Solid understanding of software testing practices (unit, integration)
• Good problem-solving and debugging skills
• Strong communication and collaboration skills

Nice to Have

• Experience with Docker and container orchestration
• Exposure to Redis for caching or live data use cases
• Experience with message queue systems (SQS, SNS, RabbitMQ)
• Familiarity with financial/wallet/ledger systems
• Experience in IoT, telemetry, or connected-device platforms
• AWS Cloud Practitioner or Associate-level certification
• Exposure to microservices architecture and API gateway/service mesh (Envoy)

Benefits

• Hands-on experience building backend systems for a real-time EV mobility platform
• Exposure to telemetry pipelines, wallet/payment systems, and fleet management at scale
• Mentorship from senior engineers
• Growth path toward senior/lead backend engineering roles
• Company-sponsored healthcare plan
• Join a world-class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

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The Role

• Zeno is seeking an energetic and results-driven Sales Associate to support sales growth in Kenya. This role is critical in building strong relationships with customers, driving sales, and expanding Zeno's presence, particularly within the boda boda communities. You will be on the front lines, engaging with customers, identifying sales opportunities, and representing Zeno's mission with passion and authenticity.

What You'll Do

• Sales Generation: Drive sales of Zeno Emara through direct customer engagement, field visits, and participation in community events.
• Customer Engagement: Build strong relationships with boda boda riders, fleet operators, and key stakeholders to understand their needs and promote Zeno's value proposition.
• Lead Development: Identify new business opportunities, generate leads, and convert prospects into loyal customers through effective sales strategies.
• Product Demonstrations: Conduct product demonstrations and test rides to showcase the features and benefits of Zeno's electric motorcycles.
• Sales Reporting: Maintain accurate records of sales activities, customer interactions, and market feedback to support data-driven decision-making.
• Collaboration: Work closely with the marketing, operations, and product teams to align sales strategies with overall business objectives.
• Event Participation: Represent Zeno at trade shows, roadshows, product launches, and other promotional events to drive brand awareness and sales.

What You'll Bring

• 2+ years of experience in a high intensity environment
• Proven track record of meeting or exceeding sales targets in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with diverse customer groups, especially with boda boada communities.
• Ability to work independently, manage time effectively, and adapt to changing priorities.
• Strong problem-solving skills with a proactive, can-do attitude.
• Fluency in English and Swahili; additional local languages are a plus.
• Willingness to travel extensively across Kenya, including rural and peri-urban areas.
• Basic technical knowledge of motorcycles or EVs is an advantage.

Benefits

• Monthly intern stipend
• Lunch while on duty
• Based out of Zeno's Nairobi hub, with occasional visits to swap station and charging sites
• Join a world-class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

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The Role

• Zeno is looking for an Operations Intern to keep the commercial and administrative backbone of our battery swap and fast-charging network running cleanly. Every site we operate sits on a lease with a landlord and a meter with Kenya Power. That means rent to invoice and pay, utility accounts to keep current, tariffs to verify, renewal dates to catch before they pass, and signed agreements to collect and file where the team can actually find them. This role owns that work.
• Working closely with the Development and Operations teams, you'll be the person who knows the status of every lease, every landlord relationship, and every utility payment across the network — and who makes sure nothing is late, missing, or wrong.
• This job is the kind of work that quietly determines whether a network of this size holds together, and it is one of the best ways to learn how energy infrastructure operations really work. For someone meticulous who wants a way into a fast-scaling company, it is a strong entry point — this internship is designed with a step up to a full-time role in mind.

What You'll Do

• Own the accuracy of our contract management system. Keep records complete and consistent, apply the same naming and data standards to every entry, and make sure the system reflects reality rather than what was true three months ago
• Run critical-date management: track renewal dates, notice periods, rent escalations, and expiry dates across the portfolio, and give the team early warning well before anything falls due
• Manage the agreement lifecycle end to end on the admin side. Collect executed leases and site host agreements, chase down missing or unsigned documents, and file everything so that any contract can be found in seconds
• Track and execute recurring lease obligations: monthly rent invoices, quarterly and annual escalations, one-off payments, insurance certificates. Make sure each one is raised, paid, and recorded on time
• Manage utility payments across the network: keep KPLC accounts current, verify that the correct tariff and rate have been applied to each site, reconcile bills against expected consumption, and flag overcharges or anomalies for follow-up
• Act as the day-to-day point of contact for landlords and site partners on routine matters (rent invoices, energy payments, renewal paperwork, and documentation requests) escalating disputes and commercial questions to the Operations team
• Produce and present regular executive status reporting for leadership on operational compliance
• Draft and maintain the SOPs, templates, checklists, and trackers behind all of the above, so the process survives handover and does not live in one person's head
• Drive operational excellence: spot the steps that are repetitive or error-prone, propose simple automations or process fixes, and work with internal teams to put them in place

What You'll Bring

• Extremely organized, able to keep many documents, deadlines, and payment cycles in order without letting anything slip through the cracks
• Exceptional attention to detail: you catch the wrong tariff, the mismatched invoice amount, the lease with no countersignature
• Comfortable with repetitive, detail-heavy administrative work, and able to stay accurate and patient on the hundredth record as much as the first
• Process-focused and methodical: you like a clear procedure, follow it consistently, and improve it as you go
• Numerate and confident checking invoices, rates, and payment calculations
• Professional and discreet with confidential contract, landlord, and financial information
• Comfortable with spreadsheets and basic tracking tools (Excel or Google Sheets); exposure to tools like Jira is a plus
• Clear written and verbal communication in English and Swahili
• Currently pursuing or recently completed a diploma or degree in any field — business, finance, real estate, or law backgrounds are a plus, but no prior work experience is required

Benefits

• Monthly intern stipend
• Company-sponsored healthcare plan
• Based out of Zeno's Nairobi hub, with occasional visits to swap station and charging sites
• A genuine path to a full-time role: strong performers in this internship are well placed to convert as the network and the operations team scale
• Direct exposure to how energy infrastructure deals actually get done — leases, utilities, and site partnerships — alongside the Development and Operations teams
• Join a world-class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

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The Role

• Zeno is looking for a Customer Care Agent to be the frontline ambassador of our brand and a trusted partner to our riders and customers. This role is critical in delivering a seamless customer experience across our electric motorcycles, battery swap network, and digital platforms.
• You will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring customers feel supported, informed, and valued at every interaction. This role combines empathy, problem-solving, and operational discipline in a fast-paced startup environment.

What You'll Do

• Customer Support & Issue Resolution: Serve as the first point of contact for customers across phone, WhatsApp, email, in-app, and in-person interactions, resolving inquiries related to motorcycles, battery swaps, payments, accounts, and app usage while ensuring timely and accurate resolution.
• Issue Diagnosis & Escalation: Diagnose customer issues efficiently, escalate complex cases to the appropriate technical, operations, finance, or field teams, and follow through end-to-end to ensure closure and customer satisfaction.
• Customer Experience Excellence: Deliver a consistently professional, friendly, and solutions-oriented customer experience that reinforces trust in the Zeno brand and builds long-term customer loyalty.
• Customer Education & Enablement: Educate customers on Zeno products, services, safety practices, and best-use guidelines to maximize value, adoption, and satisfaction across the customer lifecycle.
• Operational Support & Coordination: Log, track, and manage customer issues using CRM and ticketing systems, ensuring accurate documentation, SLA adherence, and timely resolution through close cross-functional coordination.
• Process Improvement & Insights: Identify recurring customer issues, capture customer feedback, and provide actionable insights to improve products, processes, systems, and customer communications.
• Performance Tracking & Reporting: Maintain high service standards aligned to response time, resolution, and quality benchmarks, and contribute to regular customer support reporting on issue trends, resolution performance, and customer satisfaction.
• Field & Community Engagement: Support on-ground customer engagements, trainings, and activation events when required, acting as a professional brand representative during rider interactions and community initiatives across Kenya.

What You Bring

• Diploma or bachelor's degree in business, Customer Service, Communications, or a related field.
• 1–3 years of experience in customer care, customer support, call center, fintech, mobility, or tech-enabled services.
• Strong communication skills in English and Swahili (additional local languages are an advantage).
• High empathy, patience, and ability to handle customers professionally under pressure.
• Strong problem-solving skills with attention to detail and follow-through.
• Comfortable using digital tools such as CRMs, ticketing systems, mobile apps, and Google Workspace.
• Willingness to work flexible shifts and travel across Kenya when needed.
• Passion for sustainability, innovation, and customer-centric service.

Benefits

• Competitive salary based on experience
• Company sponsored healthcare plan.
• Join a world-class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!