Job Opportunities at Janta Kenya - 2 Positions

Responsibilities:

Recruitment

• Hiring local staff including the whole process (posting, sourcing, interviewing and on boarding) in partnership with the managers and recruitment consultancies.

People Development

• Performance Management: Supporting managers on performance management issues and processes (feedback, year-end performance appraisals…)
• Learning and Development: Designing the company training plan and customized training programs for each department,
• HR Development: In collaboration with AIG HR community, implement new HR policies and processes; ensure all company policies and procedures are up to date and in line with current employment law.

Administrative management

• Personnel and payroll administration: Liaising with social bodies, measuring employee satisfaction and identify areas that require improvement. Managing absences, composing staff handbooks, contracts, staff memos, and issuing written offers of employment, promotion etc.
• Office management: (In collaboration with the Office Manager Assistant) oversee IT, logistics (room reservation system, etc…), everyday life (equipment, special initiatives, etc.…).

• Impeccable English, a second language is an asset
• Mastery of MS Office (Excel, PowerPoint & Word)
• Strong understanding of local Employment Law & processes
• Excellent communication and interpersonal skills
• Excellent organizational skills and attention to detail

Preferred Qualification

• Masters from a top business school/ HR curriculum
• 5-7 years of experience in HR management

What do we have to offer?

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth given the challenges that we propose you to take.

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Client Service Manager Job Primary Responsibilities

The Client Service Manager will be responsible for:

• Operate as the liaison/ lead point of contact for any and all matters specific to clients
• Build and maintain strong long lasting Relationships with our clients
• Be able to establish a full network within clients organization i.e. finance,operations,logistics
• Work closely with finance to ensure clients are invoiced on time and debt collection
• Handle clients requests in efficient, timely manner
• Maintain communications with heads of other supporting departments.
• Develop and implement customer service policy for our account to managers.
• Keeping accurate records of discussions or correspondence with clients both key and accounts handled by account management team
• Analyzing statistics or other data to determine the levels of customer service in our organization.

Specific Responsibilities

• Investigating and solving customers problems which might be complex or long standing problems which have been passed on by account management
• Handle escalated issues and effective response to customer requests, problems and special needs which can extend to a global client base.
• Work closely with head of technical and head of operations to ensure that IVM checks are done in a timely manner and also that seal shortages are communicated to account managers so that the same can be relayed to affected clients in a timely manner
• Ensure that collections are done effectively across all clients both key and minor, in a timely manner to boost cash flow.
• Come up with a collection incentive matrix to ensure that account managers do collections effectively and on time.
• Develop processes to identify customer problems and resolve them expeditiously and efficiently.
• Come up with a training timetable for the technical support team
• Analyze the after training contact reports from the technical support team, to enable us come up with a manual on common FMS issues that clients face on a day to day.
• Resolving issues or conflicts within client needs and contract terms by implementing plans and demonstrating excellent customer service principles.
• Follow up on the issues logged in the CRM to ensure that all issues raised by clients are closed.
• Work closely with Control Room to ensure that all the required reports to clients are sent daily and monitoring of clients cargo is done efficiently
• Visit all the key clients periodically communicate to them bi weekly and also monitor through the CRM that the other accounts handled by account managers are visited and spoken to
• Dedicate last week of every month to visit all the stubborn clients in paying with the respective account managers.
• Any other duties within the scope of my work as may be assigned to me from time to time.

Qualifications for Client Service Manager Job

• Bachelor’s degree in Business Administration or any other related field
• Diploma in customer service/public relations.
• Proven working experience of at least 2 years as a customer service manager.
• Excellent knowledge of management methods and techniques
• Proficiency in English, both spoken and written.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry’s trends and emerging issues in customer service.
• Ability to think strategically and to lead a team.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation skills.