• Career Opportunities at Kenya Airways

  • Posted on: 7 November, 2016 Deadline: 8 November, 2016
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    Kenya Airways, a member of the Sky Team Alliance, is a leading African airline flying to 54 destinations worldwide, 44 of which are in Africa and carries over four million passengers annually. The airline was recently voted the Leading Airline in Africa by passengers in the World Travel Awards. It has also been voted the Leading Airline in Africa – Business Class four years in a row.



    Kenya Airways has a fleet of 36 aircraft that are some of the youngest in Africa; this includes its flagship B787 Dreamliner aircraft. The on board service is renowned and the lie-flat business class seat on the wide-body aircraft is consistently voted among the world’s top 10. Most recently it has scooped top awards at the Africa Investor (Ai) Tourism Investor Awards and was declared the Business Airline of the Year in Africa.


    Kenya Airways takes pride in being at the forefront of connecting Africa to the World and the World to Africa through its hub at the new ultra-modern Terminal 1A at the Jomo Kenyatta International Airport in Nairobi.

    Account Manager


    Brief Description


    To sell and promote KQ products and services to customers so as to generate maximum revenues and expand market share


    Account Manager Job Responsibilities


    • To gather and prepare clientele database for planning and identifying clients’ needs.
    • To prepare visit work plan for clients for optimum utilization of time and resources.
    • To visit, service and build relations to clients (Government) to maintain loyalty and optimize revenue.
    • To achieve set sales targets in line with budget for profitability of the airline.
    • To prepare, close sales contracts and deals to key accounts to generate maximum revenue.
    • To promote KQ products and services to create awareness and generate sales and revenue.
    • To gather market intelligence to identify threats and opportunities so as to maintain a competitive edge and generate sales.
    • To prepare sales report for management information and performance evaluation and monitoring.


    Requirements for the Account Manager Job


    • Graduate or ‘O’/’A’ level with 4 years sales experience
    • Airline experience an added advantage
    • Selling and negotiation skills
    • Computer literate
    • Valid driving licenses
    • Analytical influencing skills




    • Presentable and smart
    • Self confident
    • Team player
    • “Go Getter” and self motivator
    • Result focused and outgoing
    • Result oriented
    • Excellent product knowledge
    • High Integrity
    • Ability to work with minimum supervision
    • Additional Details
    • Evidence of database
    • Attainment of set targets in terms of revenue, yield and pax numbers
    • Quality of key sales/accounts relationships
    • KQ brand awareness and products in his/her area of operation
    • Accurate and timely reports

    Administrative Assistant - MD's Office


    Brief Description

    • To provide an effective, efficient and comprehensive administrative support service to the Managing Director and CEO.

    Detailed Description   

    • Answer and direct phone calls.
    • Receive and record internal mail.
    • Dispatch correspondences, memos, letters and internal mail in liaison with the mailing office.
    • Deliver confidential mail where necessary.
    • Provide general support to visitors.
    • Assist in the preparation of regularly scheduled reports.
    • Process filing and capture documents in accordance with KQ’s internal systems.
    • Keep inventory of office supplies and order stock when necessary.
    • Supervise cleaning and keep schedule for repairs / fumigation / Air conditioning / water dispenser and vehicle maintenance.
    • Raise PDIs in relation to Tickets, travel documentation etc and liaise with relevant personnel to ensure completion.
    • Maintain contact lists.
    • Organise for Tea /Coffee and refreshments.
    • In the absence of the Executive Assistant, provide support/sit-in when called upon to do so from time to time or as necessary.

    Job Requirements
    Knowledge, Skills, Experience

    • Diploma in Secretarial/Office Management
    • At least one (1) years proven Administrative Assistant experience
    • Knowledge of Office Management Systems and Procedures
    • Excellent Time Management Skills and ability to multitask and prioritise work
    • Attention to detail and problem solving skills
    • Excellent Written and Verbal Communication Skills
    • Strong Organisational and Planning Skills
    • Proficiency in MS Office


    Head of Technical Materials Management


    Brief Description


    Responsible for the core activities of the Materials Management organisation, ensuring strategic development and delivering operational and financial performance through effective provision of aircraft spares inventory for scheduled and unscheduled aircraft maintenance in the fleet network, and within KCAA and EASA / FAA regulations and KQ requirements. The role holder will develop long term direction and scope of the organisation to ensure profitability and growth, driving organisational and operational efficiency value at optimum cost.


    Head of Technical Materials Management Job Responsibilities

    Materials Management


    • Develop and maintain key supplier relationships to ensure performance delivery.
    • Develop a strong communication plan while managing relationships with all KQ departments and external stakeholders. Develop key stakeholder relationships at a senior level with customer airline and service providers.
    • Contribute to the development of annual business plans that increase profitability and shareholder value and be fully responsible for the development and execution of the Materials Management plan.
    • To develop manpower and capital budgets in line with the needs of the business.
    • Establish aggressive but realistic cost, quality and timeliness objectives for the business and drive achievement.
    • Ensure effective inventory control and analysis through the inventory control team ensuring the effective and efficient control of stock levels are maintained using a combination of leading industry forecasting models and operational expertise.
    • Deliver and control an effective stock disposal process for surplus stock.


    Strategic and Business Management


    • Support the departmental strategy to meet the operational, growth and turnover requirements of the agreed commercial fleet plan ensuring the requirements of KQ and regulatory bodies are met.
    • Develop internal procedures and policies to bring about a continuous improvement in working practices and key performance criteria in line with industry best practice and KQ brand and people management principles, with particular emphasis on KQ Way.
    • Develop a strong communication plan while managing relationships with all KQ departments and external stakeholders. Develop key stakeholder relationships at a senior level with customer airline and service providers.
    • Define and implement a full range of business process and systems support tools that will ensure an effective Materials Management plan can be followed
    • Ensure all business processes and procedures are detailed in the Department Procedures or Local Instructions as appropriate.
    • Develop the long term direction of the organisation and to ensure profitability and growth, driving productivity and efficiency and ensure that staff numbers and supplier support plans are optimised to reflect fleet size and volume


    Financial Management


    • Contribute to the development of annual business plans that increase profitability and shareholder value and be fully responsible for the development and execution of the Materials Management plan.
    • To define and manage overall departmental budget.
    • Support the medium (3 to 5 years) and long term (5 to 10 years) maintenance strategies for the aircraft fleets with a firm focus on life cycle cost management.
    • To develop manpower and capital budgets in line with the needs of the business.
    • Establish aggressive but realistic cost, quality and timeliness objectives for the business and drive achievement.


    Leadership, People and Supplier Management


    • In conjuction with HR attract, hire, develop and retain the best possible team ensuring that there is an outstanding group of employees with a common vision, sense of purpose and shared values who will focus on superior levels of quality, productivity and customer satisfaction.
    • Drive a high performance team to ensure all outputs and deliverables are met in line with KQ’s long term and strategic goals
    • Full accountability of decisions within the Materials Management remit and full accountability of ensuring effective cross-functional and collaborative leadership at KQ BLT and Senior Management Teams.
    • Lead and direct the management team providing a multi-disciplinary team to support the operational and departments across the division.
    • Lead, direct, motivate and develop the Materials Management team to ensure that the agreed standards of performance and contribution are successfully achieved, whilst ensuring all staff receive performance assessments and clear objectives set.
    • Ensure individuals take responsibility for self-development and training, ensuring that all technical, recurrent, professional and commercial training requirements are defined, planned and implemented in order to maintain and build the technical knowledge and skills, and to ensure that regulatory requirements are met.
    • Set departmental engagement in line with KQ and the Engineering & Maintenance divisions objectives.
    • Take personal responsibility for issues of poor performance, disciplinary and staff conduct. Ensure that decisions are in line with company HR policy and take account of all possible outcomes associated with decision making.
    • Develop communication strategies while managing relationships with all Airline departments and outside companies, holding key relationships at a Senior Level with Suppliers and Service Providers.
    • Ensure assessment of suppliers assets and capabilities with respect to overall business strategy, determination of what activities to engage in with different suppliers, and planning and execution of all interactions with suppliers, in a coordinated fashion across the relationship lifecycle in order to maximize the value realised through those interactions
    • Ensure Supplier management plans to deliver value created by contracting is realised (and get a bit more), and benefits include increased visibility into our supply base (reducing risk), increased quality in products and service provided and alignment of our suppliers with KQ processes and corporate goals.


    Technical and Safety Management


    • Direct all activities of all functions involved in the ‘end to end’ Materials Management process and ensure it is developed and maintained to deliver effective material fill rates to meet customer demands at optimum cost.
    • As defined by the business Procurement policy, either lead, guide or support negotiation activities with suppliers.
    • Accountable for spares and materials storage and logistics at home base and worldwide locations that meet regulatory storage and shipping requirements, whilst maintaining the stock management system.
    • Ensure the aircraft cabin and external appearance meets world class standards by effective provision of spares and equipment requirements.
    • Support fleet management strategy for asset modifications, integrated maintenance programmes and reliability, and maintenance / workscoping policies to ensure high quality and fully optimised life cycle cost management that matches the fleet operating plans.
    • Support fleet equipment and maintenance policies based on technical performance, reliability and cost of ownership, with a firm focus of life cycle cost management and decision making.
    • Ensure that the MIS functionality is used to full effect at all times to carry out the functions of the department and that the system is fully integrated into the department business processes.
    • Ensure all business processes and procedures are detailed in the Department Procedures or Local Instructions, as appropriate.
    • Ensure decision making that will deliver the highest technical standards, whilst ensuring safety and operational reliability, yet minimising operational cost.
    • Ensure that all regulatory and legal requirements, statutory responsibilities and directives pertaining to the department activities are in compliance and that the highest levels of technical standards, safety and reliability are maintained.


    Job Requirements


    • Bachelor’s Degree or Diploma in procurement or supply chain management (MBA will be an added advantage)
    • Possess training credentials on various discipline related to aircraft materials management, regulations, policies and procedures.
    • Ten (10) years’ progressive experience in purchasing or materials management in a management role (if a degree holder) or fifteen (15) years’ experience in purchasing or materials management.
    • Previous experience in international product sourcing, inventory management, performance metrics, and project management.




    • Demonstrated knowledge in managing complex projects and changing priorities
    • Proven leadership skills in building and managing large teams.
    • Knowledge of KCAA/EASA/FAA requirements and Kenya airways procedures
    • Possess training credentials on various discipline related standards, regulations, policies and procedures.
    • Must be able to analyze, forecast and challenge logic of events
    • Demonstrated knowledge in managing complex maintenance operations.
    • Experience of managing outsourced operations
    • Commercial awareness / Financial Management
    • Knowledge of computer systems in use in technical department
    • Knowledge of EASA approvals and certification processes will be an added advantage
    • Influencing and Management skills
    • Negotiation skills
    • Excellent communication skills (verbal and written)

    Method of Application

    Use the link(s) / email(s) below to apply on company website.

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