• Job Opportunities at Duma Works

  • Posted on: 13 December, 2016 Deadline: Not Specified
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    Duma Works is changing the way people think about hiring. By efficiently connecting employers and potential hires through our mobile platform, we make finding that perfect person a fun experience, allowing businesses to grow and job seekers to access new opportunities.

    Personal Assistant


    Job Duties
    • To provide administrative and executive assistance to the CEO of the organization while maintaining high levels of confidentiality and integrity.
    • Public relations
    • Office Management & PA
    • Administration of contacts with local authorities & companies
    • Phoning companies to check contact details & set appointments
    • Build & maintain contact databases
    • Type and send letters & Email with good spelling
    • Search the Internet
    • Work as a hostess on trade fairs
    • Work autonomously
    Required skills
    • Enjoy contacting people and being pleasant and courteous over the phone
    • Enjoy contacting people and being pleasant and courteous over the phone
    • Good computer skills
    • Proficiency in English and Swahili
    • Degree in any field
    • Sharp attention to detail
    • Smart and presentable
    • Excellent and pleasant telephone conversation skills including telesales
    • Excellent communication skills
    • At least 2 years experience

    go to method of application »

    Front Office Manager - IT Service Provider


    Position Summary: The Front Office Manager primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.

    Responds in a professional and courteous manner to guests by providing accurate and timely information and services.


    You will also ensure company charges are processed diligently to guest’s accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

    Duties and Responsibilities

    • Ensure Outstanding customer care at all times.
    • Maintains a friendly, cheerful and courteous demeanor at all times.
    • Courteously and accurately answers inquiries from potential clients.
    • Responds to telephone and in-person inquiries and customer concerns.
    • Supervise daily process ensuring all team members adhere to standard operating procedures.
    • Train, direct the work of, resolve issues/problems and coach and counsel the team members to ensure a quality operation.
    • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
    • Cross Check all billing instructions are correctly updated
    • Performs other duties as assigned, requested or deemed necessary by management.
    • As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
    • A positive attitude and excellent communication skills.
    • Experience of motivating and leading a winning team.
    • Ability to remain calm whilst under pressure.
    • Degree or Diploma in Business Management or another related field is required.
    • Computer Knowledge and experience in MS office programs.
    • Minimum 2 to 3 years work experience as Front Office Associate / Front office manager.

    go to method of application »

    Head of Operations - Logistics Company


    About the Role
    • Scale growth across regions and service offerings through partnerships and operations.
    • Grow your department in Operations and hire excellent people to support you and grow the organization through a data and metric-driven approach.
    • Work with a cross-functional team to identify and build partnerships with other companies in the industry and beyond.
    • Conduct analysis of operations and report back to management with strategic insights on a regular basis.
    • Develop and oversee the budget for your department.
    • Manage partnership initiatives.
    Reports To: CEO, Board of Directors
    Ideal Candidate
    • 5+ years operations management / management consulting / investment banking / strategy
    • Master’s degree in Economics, Mathematics, Operations Management, Finance preferred
    • Prior experience managing cross-¬functional teams.
    • Grounded
    • Experience/Passion to work in a startup and highly competitive
    • Data-driven thinker
    • Operations leadership, preferably with P&L ownership preferred

    go to method of application »

    Business Development Manager - Taxi Services


    Sales Responsibility {Area of Sales, target client market}
    • To grow the value of the company’s customer base in every financial period and ensure total customer satisfaction on service delivery, information provision and issue resolution.
    • Prepare forecasts of meetings with clients {using sales call planners} and present weekly achievement reports to the manager. Weekly sales reports to be submitted within allotted timelines.
    • Ensure a minimum of 15 planned sales calls a week, unless otherwise advised / agreed upon with manager.
    • Initiate customer contacts and generate new local business, whilst also migrating ad hoc customers into permanent, long-term customers through the delivery of superior customer service.
    Marketing Responsibilities {Duties to promote the company’s brand / Products & Services}
    • Work together with the manager in setting up and mapping out the marketing strategy.
    • Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
    Service Responsibilities.
    • Communication with potential customer base to achieve understanding of their requirements, patterns and freight opportunities.
    • Update and follow up with customers, particularly new and adhoc customers.
    • Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
    • Prompt intervention whenever serious customer issues arise.
    • Periodical customer service surveys carried out and a report submitted to the manager every 3 months.
    • Degree in business, logistics or transportation-related field preferred.
    • Motivated by a sense of urgency, a will to win, and a talent for negotiating.
    • Possesses excellent written and verbal communication skills.
    • 3 – 5 years of experience in sales, marketing, customer service and working in a similar position is required.
    • Experience working in a deadline-driven environment preferred.
    • It is expected that the candidate will use her/his existing professional network to help the company in broadening its clientele, especially in the commercial and industry space.
    • Take references from existing customers and get more customers on board.
    • Prepare an annual sales and marketing strategy and budget.
    • Continuously monitor and report on achievements on a weekly, monthly and annual basis.
    • Prepare weekly sales and marketing reports for submission to the Chief Executive Officer and Managing Director.
    • Must be able to work under pressure and meet deadlines.
    • Excellent computer proficiency (MS Office – Word, Excel and Outlook).
    • Must be able to work under pressure and meet deadlines.
    • High integrity.
    • Creative thinker.
    • Excellent presentation skills.
    • Leadership skills.

    go to method of application »

    Sales / Business Manager - Plant Engineering Solution


    Key Responsibilities
    • Responsible for portfolio growth through a series of aggressive sales and relationship management activities including reviewing and monitoring of sales performance and profitability.
    • Prospecting new accounts and manages a portfolio of accounts.
    • Attend to new/potential client enquiries, communicate proactively with the clients.
    • New client acquisitions and developing client relationships.
    • Design solutions for acquiring, growing and retaining business.
    • Ensure appropriate and accurate client information is maintained and deadlines are met on a timely basis
    • Tracking on Outstanding Payments of Client Accounts and ensuring accounts are paid up in line with the company’s credit policy.
    • Invoicing of services rendered and identifies inactive accounts for follow up.
    • Set targets, business objectives for accounts to deliver sales growth.
    • Identify and qualify new opportunities for growth; forge industry relationships that will create opportunities for driving portfolio growth.
    • Collate competitive market place information.
    • Provide monthly summary of highlights, issues and actions for each account.
    • Any other official duties as assigned.
    Desired Skills and Experience
    • A drive to achieve
    • A demonstrable record of success.
    • Pro-active approach.
    • Selling Energy Solutions is desirable.
    • Ability to build deep trust with internal team mates and end the customer.
    • Desire and ability to lead, advise, coach and mentor sales professionals through a process of hands on training.
    • Technical acumen to interface with technologists, understand complex concepts and translate in comprehensible ways.
    • Influential individual with the ability to partner, energize, and inspire.
    • Strong demonstrated oral presentation and written communication skills.
    • Can manage through ambiguity and a complex matrix environment.

    The Person:

    The ideal candidate must possess the following:

    Competencies / Personal Attributes:
    • Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills.
    • A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
    • Superior execution skills with a focus on clear, realistic action steps and timelines.
    • Ability to make sound decisions.
    • Good sales acumen and proven track records of sales growth.
    • Good relationship management skills.
    • Basic technical skills in Energy solutions.
    • Leadership skills and excellent team player.
    • Proven ability to manage multiple projects.
    • Honest and of high integrity.
    • University degree in Business related field.
    • An MBA is an added advantage.
    • A minimum of 3 years skilled experience in a vibrant sales environment.
    • 28 years old and above.
    • Knowledge on several CRM tools and willing to learn more.

    go to method of application »

    Sales Executive - Bitumen products


    Job Summary: The Sales Executive will spearhead sales of Bituminous products to Road Contractors.


    He or she will also carryout sales analysis and logistical distribution of the products and deal with the chain of command of construction companies.
    Qualifications and Experience:
    • Previous experience in Intelligence Gathering
    • Analytical Chemistry diploma or degree is an added advantage
    • Computer Literate
    • Road Construction Industry knowledge
    • Experience in Marketing
    • At least 3 years experience as a Sales Representative
    • An understanding of petrochemicals, bitumen roads construction .
    • A high IQ, aptitude and logical thinker.

    Method of Application

    Cover Letter and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “2576”, Your Full name & Phone number e.g. 2576 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through. 
    N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test. If you have any issues with the process, please reach out to +254702093793. If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.


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