Job Opportunities at Duma Works

• To provide administrative and executive assistance to the CEO of the organization while maintaining high levels of confidentiality and integrity.
• Public relations
• Office Management & PA
• Administration of contacts with local authorities & companies
• Phoning companies to check contact details & set appointments
• Build & maintain contact databases
• Type and send letters & Email with good spelling
• Search the Internet
• Work as a hostess on trade fairs
• Work autonomously

• Enjoy contacting people and being pleasant and courteous over the phone
• Enjoy contacting people and being pleasant and courteous over the phone
• Good computer skills
• Proficiency in English and Swahili
• Degree in any field
• Sharp attention to detail
• Smart and presentable
• Excellent and pleasant telephone conversation skills including telesales
• Excellent communication skills
• At least 2 years experience

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• Ensure Outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Courteously and accurately answers inquiries from potential clients.
• Responds to telephone and in-person inquiries and customer concerns.
• Supervise daily process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Cross Check all billing instructions are correctly updated
• Performs other duties as assigned, requested or deemed necessary by management.
• As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

• A positive attitude and excellent communication skills.
• Experience of motivating and leading a winning team.
• Ability to remain calm whilst under pressure.

• Degree or Diploma in Business Management or another related field is required.
• Computer Knowledge and experience in MS office programs.

• Minimum 2 to 3 years work experience as Front Office Associate / Front office manager.

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• Scale growth across regions and service offerings through partnerships and operations.
• Grow your department in Operations and hire excellent people to support you and grow the organization through a data and metric-driven approach.
• Work with a cross-functional team to identify and build partnerships with other companies in the industry and beyond.
• Conduct analysis of operations and report back to management with strategic insights on a regular basis.
• Develop and oversee the budget for your department.
• Manage partnership initiatives.

• 5+ years operations management / management consulting / investment banking / strategy
• Master’s degree in Economics, Mathematics, Operations Management, Finance preferred
• Prior experience managing cross-¬functional teams.
• Grounded
• Experience/Passion to work in a startup and highly competitive
• Data-driven thinker
• Operations leadership, preferably with P&L ownership preferred

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• To grow the value of the company’s customer base in every financial period and ensure total customer satisfaction on service delivery, information provision and issue resolution.
• Prepare forecasts of meetings with clients {using sales call planners} and present weekly achievement reports to the manager. Weekly sales reports to be submitted within allotted timelines.
• Ensure a minimum of 15 planned sales calls a week, unless otherwise advised / agreed upon with manager.
• Initiate customer contacts and generate new local business, whilst also migrating ad hoc customers into permanent, long-term customers through the delivery of superior customer service.

• Work together with the manager in setting up and mapping out the marketing strategy.
• Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.

• Communication with potential customer base to achieve understanding of their requirements, patterns and freight opportunities.
• Update and follow up with customers, particularly new and adhoc customers.
• Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
• Prompt intervention whenever serious customer issues arise.
• Periodical customer service surveys carried out and a report submitted to the manager every 3 months.

• Degree in business, logistics or transportation-related field preferred.
• Motivated by a sense of urgency, a will to win, and a talent for negotiating.
• Possesses excellent written and verbal communication skills.
• 3 – 5 years of experience in sales, marketing, customer service and working in a similar position is required.
• Experience working in a deadline-driven environment preferred.
• It is expected that the candidate will use her/his existing professional network to help the company in broadening its clientele, especially in the commercial and industry space.
• Take references from existing customers and get more customers on board.
• Prepare an annual sales and marketing strategy and budget.
• Continuously monitor and report on achievements on a weekly, monthly and annual basis.
• Prepare weekly sales and marketing reports for submission to the Chief Executive Officer and Managing Director.
• Must be able to work under pressure and meet deadlines.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Must be able to work under pressure and meet deadlines.
• High integrity.
• Creative thinker.
• Excellent presentation skills.
• Leadership skills.

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• Responsible for portfolio growth through a series of aggressive sales and relationship management activities including reviewing and monitoring of sales performance and profitability.
• Prospecting new accounts and manages a portfolio of accounts.
• Attend to new/potential client enquiries, communicate proactively with the clients.
• New client acquisitions and developing client relationships.
• Design solutions for acquiring, growing and retaining business.
• Ensure appropriate and accurate client information is maintained and deadlines are met on a timely basis
• Tracking on Outstanding Payments of Client Accounts and ensuring accounts are paid up in line with the company’s credit policy.
• Invoicing of services rendered and identifies inactive accounts for follow up.
• Set targets, business objectives for accounts to deliver sales growth.
• Identify and qualify new opportunities for growth; forge industry relationships that will create opportunities for driving portfolio growth.
• Collate competitive market place information.
• Provide monthly summary of highlights, issues and actions for each account.
• Any other official duties as assigned.

• A drive to achieve
• A demonstrable record of success.
• Pro-active approach.
• Selling Energy Solutions is desirable.
• Ability to build deep trust with internal team mates and end the customer.
• Desire and ability to lead, advise, coach and mentor sales professionals through a process of hands on training.
• Technical acumen to interface with technologists, understand complex concepts and translate in comprehensible ways.
• Influential individual with the ability to partner, energize, and inspire.
• Strong demonstrated oral presentation and written communication skills.
• Can manage through ambiguity and a complex matrix environment.

• Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills.
• A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
• Superior execution skills with a focus on clear, realistic action steps and timelines.
• Ability to make sound decisions.
• Good sales acumen and proven track records of sales growth.
• Good relationship management skills.
• Basic technical skills in Energy solutions.
• Leadership skills and excellent team player.
• Proven ability to manage multiple projects.
• Honest and of high integrity.

• University degree in Business related field.
• An MBA is an added advantage.
• A minimum of 3 years skilled experience in a vibrant sales environment.
• 28 years old and above.
• Knowledge on several CRM tools and willing to learn more.

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• Previous experience in Intelligence Gathering
• Analytical Chemistry diploma or degree is an added advantage
• Computer Literate
• Road Construction Industry knowledge
• Experience in Marketing
• At least 3 years experience as a Sales Representative
• An understanding of petrochemicals, bitumen roads construction .
• A high IQ, aptitude and logical thinker.