Job Opportunities at Centum Investment Company Limited

1.      Mission:

Two Rivers Mall, East Africa’s largest Lifestyle Center is home to over 180 retail stores; offering a great blend of local and international experiences. A world class destination integrating commercial, entertainment, lifestyle and hospitality facilities, Two Rivers is the first of its kind in the Sub-Saharan region.

The mission of the Loyalty Manager is to design and implement a data driven Two Rivers’ loyalty and rewards program.  The role holder shall be responsible for driving the program to successful execution and managing its ongoing operations. He/she will work closely with the Customer service and Marketing teams to manage initiatives that will improve commercial performance and deliver excellent customer experience with the Two Rivers Website, eMall and mobile app across all devices. In addition, they will be expected to continuously collect and analyze data used to define growth trajectory.

2.     Key Deliverables: 

A)    Within the first 10 days, the role holder shall perform analysis through mobile app, WIFI and online provide analytics of shopper traffic, patterns and conversions. Information acquired shall inform the design of the loyalty program and all related features.

B)     Within the first 15 days, the role holder shall champion Two Rivers Loyalty Program amongst the tenants and develop promotions that will drive mobile and online sales.

C)    Within the first 20 days, the role holder shall develop an advanced multi-channel loyalty program for all brands with a clear business implementation strategy that will improve acquisition and retention of customers.

D)    Within the first month, the role holder shall prepare and launch program upgrades, both creative and rewards-driven. This will drive growth and development of the Loyalty Card discount scheme to deliver positive change to membership volumes, purchase behavior and attrition.

E)     The role holder shall examine customer data (program engagement, rewards redemptions, general customer behavior) and develop user experience analytics and business performance metrics associated with the program.

F)     The role holder shall work with other internal departments to ensure all loyalty features are executed in all sales channels

G)    The role holder shall ensure accurate website analytics and provide reliable, periodic, performance-reports to management. 

3.     The successful candidate will exhibit the following competencies; 

A)    Tangible experience in product development and loyalty management (preferably in a shopping destination)

B)     An exceptional performer with a track record of delivering tangible return outcomes through monitoring network analytics, tools and network diagnostic

C)    An innovative and creative individual with the ability to think outside the norm to achieve exceptional outcomes in the face of competition

D)    Excellent understanding of web/digital technologies and services and ability to translate that into methodologies related to planning and design of integrated developments

E)     Tangible experience in data evaluation

F)     Personable individual and excellent communicator who can build close and effective working relationships with all stakeholders

G)    An effective and ethical leader with proven ability to build, retain and lead successful teams

go to method of application »

1. Mission:

Two Rivers Mall, East Africa’s largest Lifestyle Center is home to over 180 retail stores; offering a great blend of local and international experiences. A world class destination integrating commercial, entertainment, lifestyle and hospitality facilities, Two Rivers is the first of its kind in the Sub-Saharan region.

The mission of the Leasing Manager is to perform lease administration functions, to ensure compliance of lease terms and tracking financial obligations for all lease documents. The role holder is expected to develop and maintain strong working relationships with the current tenants and maximize revenue and capital value of assets by attracting new occupants to TRLC.

2.    Key Deliverables:

A) Within the first 10 days, the role holder shall have formal face to face engagements with all tenants and provide documented output on various touch-points and key insights with action points. He/she will perform an in-depth analysis of all the tenants and develop a comprehensive, up-to-date information system. 

B) Within the first 15 days, the role holder shall champion tenant retention strategies aimed at presenting a first-class service consequently maintaining and optimizing the percentage of leased areas. The role holder shall work with leasing agents to ensure a strong level of rapport between the support staff and the tenants.

C) Within the first 20 days, the role holder shall develop initiatives to increase and optimize the percentage of occupancy to service all TRLC’s financing obligations by adopting a robust leasing rate based on the agreed leasing percentage quarterly; pegged to a minimum 5% conversion

D) Within the first month, the role holder shall liaise with the Marketing team to monitor traffic evolution over the past few months TRLC has been in operation. The role holder will be expected to contribute to the Marketing plan solutions aimed at growing the overall awareness of the Brand

E) The role holder shall develop a monthly tenant update report (internal newsletter) that shall relay big data people counters (Traffic flow to the mall), deliberations at the tenant meeting, output expectation; relationship building focused on revenue opportunities, key metrics for stores, market update, feedback amongst other tenant-related news; and ensure monthly distribution to all stakeholders.

F) The role holder shall build a comprehensive database including but not restricted to: customer information, trading densities across all store categories i.e. Average Sales, Per Basket Spends, Number of daily transactions. 

G) The role holder shall identify opportunities for cost savings and always ensure that all Rents & service charge Income and Utility Billings are done 7 days prior to period end and all collections have been done within 7 days into the period billed.

H) The role holder shall maintain and optimize the percentage of leased areas (*Leased status means; executed engrossed lease copy, security deposit, legal fees and advance quarter rent fully paid) and shall regularly check for 100% compliance i.e. all tenants have leases, licenses have been executed by both the tenant and the Landlord.

I) The role holder shall act as a credit controller and ensure 100% debt collection/arrears as stipulated in the leases. He/ she shall safeguard that at all times the Percentage available for Rent, Service Charges, Marketing collateral is 100% collected i.e. TRLC is self-funding

J) The role holder shall ensure that actual expenses are ever in line with the forecasted budget and oversee that TRLC has an operational budget that is in sync with the provisions with the tenant leases

3. The successful candidate will exhibit the following competencies;

A) Tangible experience in review and execution of lease administration and renewals (preferably in a shopping destination)

B) An exceptional performer with a track record of delivering tangible return outcomes through identification of leasing opportunities and proper management of leases in the property retail space

C) An innovative and creative individual with the ability to think outside the norm to achieve exceptional outcomes in the face of competition

D) Excellent understanding of key financial ratios such as: Interest cover ratio, Debt service cover ratio, Gross YIELD on investment, Break-even point

E) Understands property and accrual accounting principles and has tangible experience in Interpreting industry trends and benchmarks 

F) Personable individual and excellent communicator who can build close and effective working relationships with all stakeholders 

G) An effective and ethical leader with the maturity to deal with sensitive issues

go to method of application »

1. Mission:

Two Rivers Mall, East Africa’s largest Lifestyle Center is home to over 180 retail stores; offering a great blend of local and international experiences. A world class destination integrating commercial, entertainment, lifestyle and hospitality facilities, Two Rivers is the first of its kind in the Sub-Saharan region.

The mission of the Marketing Manager is to develop and drive successful execution of the Marketing strategy for Two Rivers Mall; ensuring that all marketing initiatives have a tangible return outcome. The role holder shall be responsible for formulation and delivery of tactical marketing programs, activities and a calendar of events that will drive footfall, occupancy and the brand of the Center. The job holder shall be charged with optimally managing the demarcated marketing budget to achieve the set sales, occupancy and revenue targets.

The role holder will report to the Managing Director of Two Rivers Mall.

2. Expectations of the role:
3. a)  Within the first month, the role holder shall review and refine the current Marketing strategy for the mall, and develop a program of marketing initiatives that will drive the growth of footfall into the Mall;
4. b)  The role holder drive the successful execution of marketing initiatives that will lead to tangible return outcomes for the Mall within budget.
5. c)  Within the first month, the role holder shall develop a strategy to generate non GLA income that will ensure a constant stream of return to the mall in line with budget
6. d)  The role holder shall be responsible for growth of footfall and growth of the Two Rivers brand through effective social media management.
7. e)  The role holder will be responsible for engagement with tenants on the Malls marketing initiatives and will support the tenants in marketing their brands.
8. f)  The role holder shall oversee the management of other key stakeholders; media, service providers, suppliers, local agencies etc. 
9. Key competencies;
10. a)  Retail marketing experience and a track record of translating marketing initiatives into tangible return outcomes
11. b)  An innovative and creative individual with ability to think outside the norm to achieve exceptional outcomes
12. c)  Excellent understanding of the demographics and trends in the retail sector and ability to translate that into feasible marketing solutions.
13. d)  Proven experience in managing large data and translating the same to useful insights that drive marketing focus/initiatives
14. e)  Personable individual and excellent communicator who can build close and effective working relationships with relevant stakeholders
15. f)  An effective and ethical leader with proven ability to build, retain and lead successful teams