Job Opportunities at PACIS Insurance

To ensure that the needs of our customers are being satisfied. Your aim is to provide excellent Customer Service/ Experience and to promote this idea throughout the organization, manage Customer service teams and deliver Customer driven targets.

Roles for the Customer Service Manager Job

• Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change.
• Meet customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Improves customer service quality results by evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Providing help and advice to customers using our organization’s products or services
• Communicating courteously with customers by telephone, email, letter and face-to-face
• Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
• Issuing refunds or compensation to customers
• Keeping accurate records of discussions or correspondence with customers
• Analyzing statistics or other data to determine the level of customer service your organization is providing
• Developing feedback or complaints procedures for customers to use
• Training staff to deliver a high standard of customer service
• Leading or supervising a team of customer service staff

Customer Service Manager Job Requirements

• A Bachelor Degree in business related filed from a recognized institution
• Diploma in Customer Service
• 3 years’ experience in Customer management field

Skills

• Strong Customer Service management skills;
• Excellence emphasis
• Technical acumen;
• Problem-solving and decision-making abilities;
• Analytical skills and a good eye for detail;
• The ability to cope under pressure;
• Planning and organization skills;
• Good communication and presentation skills;
• Numerical skills and the ability to evaluate costs;
• The ability to understand broad business issues.
• Strong interpersonal skills;

go to method of application »

To guide and manage the overall provision of Human Resources services, policies, and programs for a company.

Roles for the HR & Administration Manager Job

• Maintains the work structure by updating job requirements and job descriptions for all positions.
• Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
• Prepares employees for assignments by establishing and conducting orientation and training programs.
• Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
• Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
• Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Completes human resource operational requirements by scheduling and assigning employees; following up on work results.
• Maintains human resource staff by recruiting, selecting, orienting, and training employees.
• Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
• Contributes to team effort by accomplishing related results as needed.

HR & Administration Manager Job Requirements

• Minimum of a Bachelor’s degree or equivalent in Human Resources, Business, or Organization Development.
• A minimum of five years of progressive leadership experience in Human Resources positions.
• A valid member of IHRM
• Masters in HR will be an added advantage

Skills

• Knowledge and experience in employment law, compensation, organizational planning, recruitment, organization development, employee relations, safety, employee engagement, and employee development.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching skills.
• Demonstrated ability to lead and develop HR department staff members.
• Demonstrated ability to serve as a knowledgeable resource to the executive management team that provides overall company leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Human Resources Information Systems (HRIS).
• General knowledge of various employment laws and practices and experience working with a corporate employment law attorney.
• Experience in the administration of benefits and compensation programs and other Human Resources recognition and engagement programs and processes.
• Evidence of the ability to practice and coach organization managers in the practice of a high level of confidentiality.
• Excellent organizational management skills.