• Coordinator at Fairmont Hotels & Resorts

  • Posted on: 12 October, 2017 Deadline: 26 October, 2017
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  • Fairmont The Norfolk Hotel has played a leading role in Kenya’s colorful history, and continues to be Nairobi’s finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight. Guests of Fairmont The Norfolk are invited to with Fairmont President’s Club (FPC), a guest recognition program that celebrates our members’ unique interests and preferences. Your organizational support as FPC Coordinator will ensure that all departments have the tools to deliver a truly personalized guest experience to our members.

    FPC Coordinator

     

    Summary of Responsibilities:
     
    Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
    • Consistently offer professional, friendly and engaging service
    • Ensure all FPC members receive the highest attention prior, during and after their stays at the hotel
    • Assist in leading the FPC committee and ensuring all member profiles are current and accurate using the applicable computer applications
    • Monitor each department to ensure the FPC report is reviewed daily
    • Ensure all departments are well trained on their specific procedures with particular attention paid to reviewing the FPC reports and reviewing billing procedures
    • Liaise with all key departments, gather correct informationpreferences and ensure data is updated
    • Review all guest incidents and ensure proper follow up is completed with the relevant departments
    • Create daily and weekly reports highlighting upcoming member arrivals and in house guests
    • Communicate the FPC program details and updates on a regular bases at Colleague orientation and hotel general meetings
    • Balance operational, administrative and Colleague needs
    • Follow department policies, procedures and service standards
    • Follow all safety policies
    • Other duties as assigned
    Qualifications:
    • Previous experience in a Front Office role required
    • Previous Property Management System experience required
    • Computer literate in Microsoft Window applications required
    • University/College degree in a related discipline an asset
    • Excellent written and verbal interpersonal and communication skills
    • Must possess a professional presentation
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to work well under pressure in a fast paced environment
    • Ability to work cohesively as part of a team
    • Ability to focus attention on guest needs, remaining calm and courteous at all times
    Physical Aspects of Position (include but are not limited to):
    • Frequent standing, walking and sitting throughout shift
    • Occasional kneeling, pushing, pulling, lifting
    • Occasional ascending or descending ladders, stairs and ramps
    Visa Requirements: Must be Eligible to work in Kenya

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts career website on frhi.taleo.net to apply

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