Career Opportunities at Britam - 4 Positions

Job description

Job purpose

Growth of general insurance business to meet set annual premium targets

Key Responsibilities

• Identify leads and make general insurance sales pitch
• Develop and maintaining good working relationships with intermediaries and direct clients
• Participate in the introduction of new products through regular visits and frequent communication with intermediaries and direct clients
• Respond to queries and concerns from clients
• Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products
• Credit control management of general insurance debtors
• Provide coaching and training to brokers and independent agents
• Perform any other duties as may be assigned from time to time
• Ensure delivery of the general insurance business target as provided by head office

Working Relationships

Internal Relationships

• Accountable to the General Insurance Manager holding the budget at Head Office
• Reporting to the Branch Manager
• Required to liaise and work closely with the other departments as may be necessary

External Relationships

• Britam customers
• Intermediaries

Knowledge, Experience And Qualifications Required

• Bachelors’ degree in a business related field
• AIIK or ACII qualification or progress towards qualification
• 4-6 years’s relevant experience in the insurance industry

Core competencies

• Leading and Supervising
• Persuading and Influencing
• Presenting and Communicating Information
• Adhering to Principles and Values

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Job description

Key Responsibilities

• Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
• Overall responsible for branch profitability ;
• Manage and supervise the branch operations and staff and ensure that company policies and procedures are adhered to;
• Meet the various revenue targets for all product lines as agreed with the businesses;
• Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
• Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
• Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
• Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
• Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
• Responsible for ensure proper credit control management in the branch; and
• General management and administration of the branch office.

Key Performance Measures

• STRATEGIC PERSPECTIVE
  • Total Revenue (per client)
  • # Products (per client)
  • Branch Profitability
  • Customer Satisfaction Index
  • Key Talent Retention
  • Persistency levels
• INITIATIVES PERSPECTIVE
  • Success of Single Distribution within the region & branch
• OPERATIONAL PERSPECTIVE
  • % of employees achieving targets
  • % FA training plans executed
  • % processes re-engineered to serve the customers
  • % audit recommendations implemented
  • % FAs trained on all product lines
• Revenue per FA
  
  • % Retention of high performing FAs

Working Relationships

Internal Relationships

• Responsible for staff working under this position
• Required to liaise and work closely with the other staff members in Commercial and other Business Units

External Relationships

• Britam customers
• Insurance sector players

Knowledge, Experience And Qualifications Required

• Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
• 5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
• Professional qualification in Insurance (ACII, FLMI or AIIK).

Technical/ Functional competencies

• Selling skills;
• Sales and marketing management skills;
• Customer, market and competitor understanding;
• Knowledge of insurance regulatory requirements; and
• Knowledge of Britam products.

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Job description

• Review, understand and internalize Britam’s existing business processes through literature review and stakeholder interviews.
• Review, understand and internalize Britam’s 2016 – 2020 group strategy together particularly the Operations Excellence strategy and linkage with Project Jawabu . Project Jawabu is
• Britam’s Digital Transformation initiative that looks to fully automate Britam front and back office operations.
• With reference to Operational Excellence and Project Jawabu initiatives:-
  
  • Develop detailed Microsoft Visio process flow diagrams for all Britam future state processes.
  • Develop detailed operational procedure documents/manuals for all Britam future state processes.
  • Develop content for e-learning modules per process with the associated roles
• Perform detailed workload analysis for each of the documented processes culminating in a comprehensive process register detailing each of the Britam processes together with the number of Full Time Employees (FTEs) required to effectively and efficiently run the end to end (E2E) process.
• Perform Activity Based Costing (ABC) for each of the E2E processes culminating in a comprehensive process cost model for ALL Britam processes.

Requirements

• Graduate degree from an accredited university.
• At least 3-5 years’ experience as a Business Analyst, on large and complex projects
• Strong skills in Process Mapping and Business Process Reengineering
• Strong analytical skills with a demonstrated ability to extensively analyse business processes and workflows
• Experience facilitating workshops and focus groups
• Strong business/client engagement skills
• Experience developing business requirements
• Experience developing instructional and procedural documentation and presentations
• High level of competence with MS Office and MS Visio
• Certification in Business Process Management, Business Analysis or Lean/Six-Sigma is desirable

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Job description

• Undertake project initiation activities including preparing a project charter and business case for assigned projects
• Translate the project mandate into a detailed concept document, defining benefits, analysing interested parties, and defining deliverables
• Responsible for providing strategic project planning, including resource planning, preparing a comprehensive project schedule and project budgeting
• Mobilise project team consisting of internal business users, IT experts, business partners and third party suppliers
• Lead the project team in execution of project activities ensuring required quality standards are adhered to. Coach and mentor respective project team members to ensure delivery as and when required.
• Vendor management to ensure project is delivered on time, on scope and within budget.
• Project risk management including carrying out risk assessments and designing and implementing risk mitigation strategies
• Develop and execute a communication and change management plan for the project
• Develop and execute a stakeholder management plan to ensure project success
• Update the project plan and other project governance artefacts as the project progresses, assess risk, resolves issues and reports/escalates accordingly to project stakeholders
• Manage project CAPEX and OPEX budgets
• Provide periodic project status reports to project stakeholders
• Employ business analysis, system design and system testing methodologies to manage quality of project deliverables ensuring business requirements are fully met
• Ensures appropriate handover of the project to the business & IT support teams including the documentation of lesson learned and a project close-out report
• Ensures proper integration (by appropriate communication and documentation) of the deliverables into existing IT infrastructure and business processes

Requirements

• University degree in Computer Science, Information Technology, Engineering or equivalent
• Project Management Expertise: Certification in AGILE, PRINCE2 or PMP would be an added advantage
• Minimum of 4- 6 years’ experience in a similar role
• Strong skills in Process Mapping and Business Process Reengineering
• Strong analytical skills with a demonstrated ability to extensively analyse business processes and workflows
• Strong business/client engagement skills