Business Process Analyst at Britam

Job description

• Review, understand and internalize Britam’s existing business processes through literature review and stakeholder interviews.
• Review, understand and internalize Britam’s 2016 – 2020 group strategy together particularly the Operations Excellence strategy and linkage with Project Jawabu . Project Jawabu is
• Britam’s Digital Transformation initiative that looks to fully automate Britam front and back office operations.
• With reference to Operational Excellence and Project Jawabu initiatives:-
  
  • Develop detailed Microsoft Visio process flow diagrams for all Britam future state processes.
  • Develop detailed operational procedure documents/manuals for all Britam future state processes.
  • Develop content for e-learning modules per process with the associated roles
• Perform detailed workload analysis for each of the documented processes culminating in a comprehensive process register detailing each of the Britam processes together with the number of Full Time Employees (FTEs) required to effectively and efficiently run the end to end (E2E) process.
• Perform Activity Based Costing (ABC) for each of the E2E processes culminating in a comprehensive process cost model for ALL Britam processes.

Requirements

• Graduate degree from an accredited university.
• At least 3-5 years’ experience as a Business Analyst, on large and complex projects
• Strong skills in Process Mapping and Business Process Reengineering
• Strong analytical skills with a demonstrated ability to extensively analyse business processes and workflows
• Experience facilitating workshops and focus groups
• Strong business/client engagement skills
• Experience developing business requirements
• Experience developing instructional and procedural documentation and presentations
• High level of competence with MS Office and MS Visio
• Certification in Business Process Management, Business Analysis or Lean/Six-Sigma is desirable