Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jan 16, 2018
    Deadline: Jan 29, 2018
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
    Read more about this company

     

    Reservations Manager

    Job description

    At Fairmont The Norfolk, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

    Summary Of Responsibilities

    Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

    • Consistently offer professional, friendly and engaging service
    • Book and enter room reservation requests using the Property Management System
    • Enter rooming lists while ensuring accuracy, as required
    • Update reservations ensuring a flawless check in and check out process
    • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
    • Liaise with Sales and other departments as required
    • Answer telephone and email inquiries in a timely manner
    • Assist guests regarding hotel facilities in an informative and helpful way
    • Follow department policies, procedures and service standards
    • Follow all safety policies
    • Other duties as assigned

    Qualifications

    • Previous customer related experience required
    • Previous Property Manager System experience preferred
    • Computer literate in Microsoft Window applications required
    • Must be able to type 25 words per minute
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to work well under pressure in a fast paced environment
    • Ability to work cohesively as part of a team
    • Ability to focus attention on guest needs, remaining calm and courteous at all times

    Physical Aspects of Position (include but are not limited to):

    • Frequent sitting throughout shift
    • Occasional kneeling, pushing, pulling, lifting, walking and standing
    • Occasional ascending or descending ladders, stairs and ramps

    Visa Requirements: Must be eligible to work in Kenya

    go to method of application »

    Executive Housekeeper

    Job description

    Summary Of Responsibilities

    Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

    • Consistently offer professional, friendly and engaging service
    • Lead and manage the day-to-day operation of the department and ensure service standards are followed
    • Address guest concerns and react quickly, logging and notifying proper departments as required
    • Conduct regularly scheduled departmental meetings
    • Manage the departmental budget in a fiscally responsible manner
    • Oversee the recruitment and training of all Housekeeping Colleagues
    • Balance operational, administrative and Colleague needs
    • Follow departmental policies and procedures
    • Report necessary maintenance items
    • Follow all safety and sanitation policies
    • Other duties as assigned

    Qualifications

    • Previous leadership experience required
    • Computer literate in Microsoft Window applications preferred
    • University/College degree in a related discipline an asset
    • Excellent communication and organizational skills
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to work cohesively as part of a team
    • Ability to focus attention on guest needs, remaining calm and courteous at all times

    Visa Requirements: Candidates with valid Kenyan work authorization are encouraged to apply.

    Method of Application

    Use the link(s) below to apply on company website.

     

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Fairmont Hotels & Resorts Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail