Job Opportunities at Nyati Savings & Credit Co-Operative Society - 3 Positions

Ownership of customer inquiries and complaints up and up to successful resolution Qualification Level:

Qualifications

• Diploma or Degree in Public Relations or related field
• Minimum two years’ work experience in Customer Service
• Experience in the Sacco industry is an added advantage
• Strong computer skills especially MS Office
• Excellent communication skills written and oral both in English and Swahili.

Job Responsibilities

• Ownership of customer inquiries and complaints up and up to successful resolution
• Ensuring all relevant communications, records and data are updated and properly stored.
• Handling escalations and difficult calls where more expertise is required.
• Preparing customer service performance reports by collecting, analysing, and summarizing data and trends
• Maintaining professional and technical knowledge by tracking emerging trends in the Sacco industry and customer service to continue to offer first time value to customers
• Regular customer service process review to ensure gaps and risks are managed and procedures followed, and improvements are effected.
• Identifying customer touch points and developing and implementing innovative and scalable means to serve customers throughout the customer lifecycle in conjunction with sales and marketing team
• Developing and implementing customer retention plan in conjunction with the sales and marketing teams
• Developing and implementing a customer referral and cross selling plan in conjunction with the sales and marketing teams
• Facilitates cross-functional working to provide effective solutions to customer. Supports the Sacco in being focused on the customer journey and not internal functions leading to faster resolution
• Collect and collate customer feedback and developing actionable changes/improvements to senior management

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Reporting to the Operations Manager, the incumbent will be responsible for making deliveries and assisting in the Sacco office whenever they are called upon. The position is on a 6 months renewable contract.

Requirements

• Must have valid Driving License and Good Conduct.
• Possession of a KCSE certificate
• Experience of working for corporate/company as a rider.
• Experience riding in Nairobi.
• Good geographical knowledge of Nairobi and its environs.
• Good integrity and clients handling skills.
• Must be able to perform any other duty than may be assigned from time to time.
• Dedicated and meticulous – high level of accuracy and attention to detail

Job Responsibilities

• Highly skilled in picking up and delivering items to their ultimate destinations
• Track record of verifying delivery information, for instance names, addresses, and contact numbers
• Competent at planning and following the most resourceful routes for delivery
• Proven record of collecting essential payments and signatures from customers
• Ability to record package delivery information, for example time of delivery and recipient’s name
• Profound ability to communicate verbally with customers in a professional manner
• Able to complete paperwork accurately and completely

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Job Summary: Responsible for all procurement and administrative functions in the Sacco.

 Qualifications

• A Bachelor’s Degree or Diploma in Procurement/Purchasing and supplies
• 3 to 4 years of progressively responsible experience in procurement.
• Possession CPA will be an added advantage.
• Good working knowledge of MS Office application (Word, Excel), email and able to easily navigate the Internet.

Competencies

• Able to uphold and respect procurement ethics and to conduct activities with integrity.
• A team player who demonstrates patience, flexibility and honesty.
• Be willing and able to meet tight deadlines and work long hours when required.
• A self-starter, who is able to plan and manage his/her own work, takes initiative and strives to meet deadlines.
• Be able to work in a multicultural environment.

Job Responsibilities

• Preparation of Request for Quotation, Initiations to Bid, Requests for Proposal and co-ordination of their timely dispatch by fax and messenger;
• Maintaining current up to date Procurement documents and Manuals.
• Routing copying and circulation of quotes, bids and proposal for evaluation;
• Researching pricing obtaining quotes locally on low value items;
• Assist with the coordination with the selected bidder to ensure completion of administrative processes.
• Assist with managing the administrative process throughout the duration of the preparation of the all documentation until the award of the contract
• Preparation of management information and statistical report;
• Receive the approved requisitions by the procurement committee and process the appropriate documents procedures for local purchases/Services/Contracts;
• Check and classify the precedence of the requisition and process as priority setting of the material needed.
• Process and appropriate document and forms for issuing the petty cash from the cashier;
• Coordinate with requestors and make sure the right materials needed. Find out the sample of material to be purchased if necessary;
• Provide purchased materials to the responsible receiving office and do all actions for completing the process.
• Maintain appropriated records to ensure that procurement process, decision, and contractual agreement are accurately documented for accountability and audit purpose.
• Assist in the administrative process in the office
• Perform any other duties as may be assigned.