Job Openings at The Don Hotel

Job Overview

Reporting directly to the Manager, the Head housekeeper will be responsible for providing leadership and direction in the housekeeping department. Responsible for planning, organizing, and developing the overall performance of the housekeeping operations in accordance with the set standards, and assuring that the highest degree of quality guest care is maintained at all times.

• Supervise and conduct daily detailed inspection of guest rooms, public areas, back of the house and outside of the hotel to ensure compliance with THE DON HOTEL Brand Standards of Excellence, health/ sanitation standards and regulations.
• Conduct pre- shift briefing on daily Basis.
• Maintain clear and efficient communication and coordination with the Front Office and Food & Beverage Departments.
• Follow up on maintenance/ equipment issues with technician for simple and quick repairs.
• Delegate assignments and supervise all Housekeeping staff
• Observes service behaviors of employees and participates in the employees’ performance appraisal process, giving feedback as needed to strive to improve service performance.
• Empowers employees to provide excellent customer service within guidelines.
• Monitor and perform inventories weekly / monthly to ensure enough guest supply, linen supply and uniform.
• Coordinate and ensure that Room Linen/ terry, guest clothing and beddings are correctly processed and returned in a timely manner.

Qualifications

• Minimum  3 years hotel experience as an Head/ Executive housekeeper in a 3- 5 star hotel
• Diploma in housekeeping management from a reputable institution
• Strategic, planning, problem-solving and analytical skills
• Team supervision experience
• Strong leadership ability
• Proficient in Microsoft Office, Xcel, Power-point and general computer skills
• Excellent technical housekeeping knowledge
• Managerial, Organizational and Training Skills
• Excellent Communicational skills and Presentation
• Good understanding of housekeeping financial management
• Specialty knowledge in customer care
• Strong interpersonal skills with customers/clients and internal colleagues
• Fluent in written and spoken English

If interested in this position and meet the minimum requirements.

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Job Overview

Reporting directly to the Head/Executive Housekeeper, the Deputy Head housekeeper will be responsible for planning, organizing, and developing the overall performance of the housekeeping operations in accordance with the set standards, and assuring that the highest degree of quality guest care is maintained at all times.

Duties and Responsibilities:

• Supervise and conduct daily detailed inspection of guest rooms, public areas, back of the house and outside of the hotel to ensure compliance with THE DON HOTEL Brand Standards of Excellence, health/ sanitation standards and regulations.
• Assist Executive Housekeeper in scheduling, training, empowerment, coaching and counseling of staff.
• Maintain clear and efficient communication and coordination with the Front Office and Food & Beverage Departments.
• Follow up on maintenance/ equipment issues with technician for simple and quick repairs.
• Observes service behaviors of employees and participates in the employees’ performance appraisal process, giving feedback as needed to strive to improve service performance.
• Empowers employees to provide excellent customer service within guidelines.
• Monitor and perform inventories weekly / monthly to ensure enough guest supply, linen supply and uniform.
• Coordinate and ensure that Room Linen/ terry, guest clothing and beddings are correctly processed and returned in a timely manner.

Qualifications.

• Minimum  2 years experience in hospitality service
• Diploma in housekeeping management from a reputable institution
• Strategic, planning, problem-solving and analytical skills
• Team supervision experience
• Strong leadership ability
• Proficient in Microsoft Office, Xcel, Power-point and general computer skills
• Excellent technical housekeeping knowledge
• Managerial, Organizational and Training Skills
• Excellent Communicational skills and Presentation
• Good understanding of housekeeping financial management
• Specialty knowledge in customer care
• Strong interpersonal skills with customers/clients and internal colleagues
• Fluent in written and spoken English