Job Openings at I&M Bank Ltd

Job Summary

The position is responsible for marketing to new and existing clients to grow quality business of both the asset and liability book in line with segment targets and attain target profit for the Segment. This role is also responsible for the retention of existing Segment customers, and growing the wallet share from existing business/personal banking requirements and effective management of the relationship /customer experience. The role is also the point of contact for borrowing customers.

Job Responsibilities

• Prospecting for new business opportunities and offering the full range of Banking products and services such as personal accounts, current accounts, loans, fixed deposit accounts, card products, Internet Banking, Home Loans, Commercial Advances by way of Working Capital, Term Loans, STL’s, Hire Purchase, Asset Financing, IPF’s, Letters of Credit and Letters of Guarantees;
• Documenting Account opening and executing all KYC documents to facilitate account opening and all Bank’s products and services;
• Obtaining related financial documents to be able to put forward any new borrowing requests from the client;
• Preparing Call reports with recommendations and submitting for consideration by approvers;
• Mobilizing High Cost and Low Cost Deposits and growing the Bank’s Deposit Base in line with Segment targets;
• Providing feedback to the client on the outcome of their request and providing other solutions which could be beneficial to them in the long run;
• Processing and concluding transactions in a timely manner;
• Making regular client visits to review business requirements, assessing assets under securities held or offered and submitting call reports;
• Processing ad-hoc/additional/new requests/excesses under allotted portfolio and obtaining approvals where/when required;
• Cross selling the Bank’s and Group’s products.
• Conducting reviews and renewals for existing relationships for clients enjoying various Credit facilities by proposing and recommending Credit Appraisals;
• Making follow ups with Credit department on the offer letter and other Banks contractual documents for the client to execute for facilities approved and following up internally and externally for processing of securities and marking limits;
• Attending to  the Credit  Audit  report and  ensuring that ARPs  are  promptly  attended to  and  resolved;
• Making regular customer meetings and visits to build and grow the relationship;
• Filling customer instructions/important loan related documents in the client’s respective dockets for safe custody as the information is private and confidential;
• Reviewing Loan excess and arrears reports on a weekly basis and providing comments for all accounts listed. This involves making daily follow ups with clients to ensure that their accounts are conducted within their sanction limits and any irregular excess are regularized within the shortest time possible;
• Reviewing and commenting on enhanced and new facilities at the end of every month as per the Central Bank of Kenya requirement to the Credit department.

Qualifications

• Master’s degree in Business Administration or its equivalent from a recognized institution will be an added advantage; and
• Bachelor’s degree in Business Administration/Marketing or its equivalent from a recognized institution.
• Chartered Institute of Marketing diploma or its equivalent; and
• Member of Chartered Institute of Marketing (CIM) or equivalent professional body.
• At least 5 years relevant experience
• Ability to write complex letters, comprehensive reports and to perform complex calculations.

Skills and Attributes

• Excellent communication and interpersonal skills;
• Good financial analysis skills;
• Excellent problem solving and decision making skills;
• Knowledgeable in credit, legal (conveyancing) and lending knowledge;
• Basic understanding of Banking Law; and
• Knowledgeable in the Banking Act, CBK prudential guidelines and credit policies.

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Ref: SMCM/2/2018 –

Job Summary

The job holder will be responsible for ensuring that facilities extended to customers are used for the intended purposes and performance is per the agreed terms of sanction. Where deviations from plan are noted or foreseen, ensure that proactive remediation actions are in place to prevent accounts from progressing to non performing stage. The role holder will also be the custodian of the bank’s credit policies and assist the business to address emerging trends.

Job Responsibilities

Management

• Assisting management in the implementation of strategic plans through specifically assigned initiatives or collaborating with other managers to deliver broader banks targets.
• Providing leadership and oversight over the Credit Support and Monitoring unit by ensuring that the staff are highly motivated to effectively discharge their mandate, within the stipulated deadlines. This includes addressing and providing guidance on matters escalated by the team, providing training to the team as well as coaching the staff in one on one sessions to enhance their understanding of pertinent matters and their overall performance
• Champion dissemination of Credit policies and initiatives across the business.
• Periodically representing the Credit Department in meetings and forums as may be assigned by GM Credit.

Portfolio Quality monitoring

• Developing a tracking and monitoring mechanism for all post approval covenants and ensuring any breaches are attended to and escalated accordingly.
• Ensuring that account classification and provisions trends are proactively managed in line with regulatory and policy requirements
• Developing and implementing tools for identification of Warning Signs across the portfolio to enhance quality of the book and proactively address issues arising
• Working closely with Credit Managers and Relationship Managers (RMs) to implement remedial plans by recommending appropriate facility and collateral structures.
• Ensuring strict adherence to approved drawdown programmes for project finance loans and where necessary, recommending inspection of the projects to verify the position by internal or external resource
• Periodically accompanying RMs to client visits and/or meetings to address credit risk matters.

Management of delinquent accounts

• Designing and implementing appropriate collection strategy across the portfolios and segments.
• Ensuring escalation of issues within the agreed timelines.
• Streamlining all collections processes including automation of alerts to clients and RMs as may be required.

Governance and Controls

• Ensuring that all processes adhere to laid down controls and procedures in accordance with bank policies and
• Prudential Guidelines issued by the Central Bank of Kenya and any other relevant regulatory requirements.

Qualifications

• Bachelor’s degree in Finance, Accounting or its equivalent from a recognized institution
• Master’s degree in Business Administration or its equivalent from a recognized institution will be an added advantage
• Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
• A minimum of 7 years overall banking experience 3 of which should have been at managerial level within Relationship Management and Credit Risk environment
• Strong analytical and numerical skills supported by experience in credit analysis.
• Relevant Credit accreditation/certification form a recognized institution
• Good interpretation and decision making ability. Experience in holding a personal lending mandate will be an added advantage.
• Experience in development and review of credit management policies.
• Ability to manage complex and multifaceted stakeholders
• Effective communicator and influencer
• Excellent negotiation and stakeholder management skills.
• Good Leadership and people management skills
• Good planning and organizational skills.
• Excellent understanding of the banking act and prudential guidelines
• Good knowledge of banking products and evolving credit risk management systems; and
• Good understanding of legal risks and laws applicable to Banking and Finance relating to lending and credits documentation