Job Vacancies at Alternate Doors - 4 Positions

Our client is a social enterprise based in Nairobi currently looking to recruit a Sales Manager.

Job Responsibilities

• Group sales target and growth strategy planning
• Franchisee contract management
• Franchisee retailer rollout strategies across Kenya
• Managing the sales team and ensuring maximized productivity
• Regional farmer and franchisee periodic training
• Keep detailed records, generate reports, and develop presentations, including forecasting
• Any other duties as required by Management

Qualifications

• Degree in Business Management or similar
• 2 – 3 years’ field sales experience
• Prior experience managing retailers
• Excellent planning and organisation skills
• Good interpersonal skills and customer relations

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Our client  an IT Solutions company is currently looking for  a qualified individual to work as a Customer Service Coordinator.

Job Responsibilities

• Increase 60 SLAs
• Generate 3 monetary leads in a week.
• To cross sell from at least two deployments.
• Mandatory real-time use of CRM /ERP system on all Customer Service aspects.
• Enforce timely and effective submission of:
• Daily Technical Report to CSC upon site attendance
• Real-time updating of the Technical Timesheets
• Job Cards submitted within 12 working hours
• Survey reports submitted immediately upon attendance of site survey
• Mandatory follow-up for update with technical team on site within the hour
• Attain Alison Certification on:
• Customer Service up to Diploma Level
• Project Management up to Diploma Level
• Sales certification up to Diploma level
• Ascertain availability of all Project Tools and in enough quantities, i.e. PPEs, Ladders, drills, laptops, tone tracers, labelling machines, and civil work tools, etc.
• Ensure Effective Project management for all projects by ensuring:
• Project planning, scheduling, execution, onsite training, commissioning and timely handover;
• Deployment of professional project engineers as site leaders/managers for all projects
• Availability of Implementation schedule and project planning meeting minutes
• Reviving inactive/dormant accounts by cold calling at least 10 customers per week
• Ensure same day service on all call-outs by scheduling the requests within 1 hour of the customer call
• Daily feedback and reporting to Customers on status of their requests upon job scheduling, during implementation and upon completion.
• Embrace Speed and urgency on all customer requests
• Immediate Escalation of any challenge that may affect prompt quality service delivery to a customer.
• Minimize the number of repeat jobs in a month to 0 in all client deployments.

Qualifications

• Diploma in Business Information Technology / Telecommunication and Information Technology / Electrical and Electronic Engineering or a Higher National Diploma in Telecommunication / Electrical & Electronic Engineering or a Minimum 2 years’ Information Technology Installation industry experience.
• Extensive certification in Project Management and customer care.
• Proficiency in Microsoft Visio and Microsoft Project applications.
• Exposure to Prince2 Project Management Methodologies.
•  Information Technology Project management.

Skills Requirements

• Ability to prioritize and organize tasks in order of importance
• Client service and public interaction skills
• Analytical and problem solving & Decision making skills
• Effective verbal and listening communications skills
• Ability to read and write to record pickups and maintain daily records
• Stress management & Time management skills

Personal Attributes

• Be honest and trustworthy, be respectful, Possess cultural awareness and sensitivity
• Be flexible, demonstrate sound work ethics, Deal with the public in a positive, courteous and respectful manner

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Our client is a top ranked information technology solutions provider based in Westlands. They are looking for an intern that will be part of an agile development team, building and working on software systems in the company’s preferred programming language.

The intern will be exposed to producing detailed specification, fixing bug reports, and writing the program code.

Responsibilities

• Knowledge on Windows Operating Systems and Linux based systems. Communicate with customers in East Africa to elicit technical solutions from business requirements
•  Develop SW integrations between our client’s IT systems solutions and Cisco Unified Communications
• Design IVR back office integrations and develop customer voice portals
• Analyze and resolve incidents
• Management of contact center projects.
• Other duties as may arise from time to time and as may be assigned to the Employee
• Work closely with and be mentored by Senior Engineers in the team

Requirements

• A recent graduate with (Second Upper and above) holder of BS degree in Computer Science or Engineering.
• Professional Certification like CCNA will be a big plus.
• Demonstrate ability to deliver high quality products to sometimes challenging scale
• Should demonstrate passion to learn new technologies.
•  Eye for detail and identifying problems
• Strong interest in development technologies
• Ability to work under pressure in a fast paced environment

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Our client is a social enterprise based in Nairobi currently looking to hire a Warehouse and Supply Chain Manager.

He/she will be  responsible for maintaining receiving, warehousing and distribution operations by initiating, coordinating and enforcing programs, operational and personnel policies and procedures.

Job Responsibilities

•  Strategically manage warehouse in compliance with company’s policies and vision
• Oversee receiving, warehousing, distribution and maintenance operations Setup layout and ensure efficient space utilization
• Initiate, coordinate and enforce optimal operational policies and procedures
• Adhere to all warehousing, handling and shipping legislation requirements
• Maintain standards of health and safety, hygiene and security
• Manage stock control and reconcile with data storage system
• Prepare annual budget
• Liaise with clients, suppliers and transport companies
• Plan work rosters, assign tasks appropriately and appraise results
• Recruit, select, orient, coach and motivate employees
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc.)
• Receive feedback and monitor the quality of services provided
• Any other duties as required by Management

Qualifications

• Degree/ Diploma in Purchase and Supply
• 2-3 years’ experience in managing a large warehouse
• Good knowledge of computing and ERP
•  Proven work experience as a warehouse manager with excellent managerial, organization and planning skills
• Expertise in warehouse management procedures and best practices
• Proven ability to implement process improvement initiatives
• Strong knowledge of warehousing Key Performance Indicators (KPIs)
• Hands on experience with warehouse management software and databases
• Leadership skills and ability to manage staff
• Good analytical ,Strong decision making and problem solving skills
• Excellent communication skills, team player and result oriented