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African Management Services Company (AMSCO) is a pan-African private sector development Group that provides bespoke human capital solutions. Our core focus is partnership-driven capacity and skills development to assist African SMEs in becoming leaders in their field. We offer a comprehensive integrated service package including tailor-made development pr...
Ad Visible Until: 26 October 2018
Our client is a commercial bank providing banking services to corporate, SME and retail clientele. The bank has 30 branches in Kenya of which 15 are in Nairobi. Our client also operates 2 Business Centres in Nairobi and Mombasa to cater for enterprise clients.
Ref: KEN000224/MM
Vacancy Type: Permanent
Reports To: Managing Director Direct Reports: Head of IT Location: Nairobi, Kenya Job Purpose: This role is responsible for creating and implementing Digital/technology vision and plan, ensuring it aligns and drives the business strategy and helps supports its key lines of business.
POSITION: CHIEF DIGITAL OFFICER
Reports To: Managing Director
Direct Reports: Head of IT
Job Purpose: This role is responsible for creating and implementing Digital/technology vision and plan, ensuring it aligns and drives the business strategy and helps supports its key lines of business.
Key Responsibilities
Minimum Knowledge, Qualifications and Experience required for this Role
Ad Visible Until: 26 October 2018
The Big Square brand is operated in Kenya by Interstrat Ltd, a local company which also operates the Pizza Mojo brand. The first Big Square restaurant was opened in August 2012 and in late 2015 the Pizza Mojo was introduced. Since then eight additional restaurants have subsequently been opened with a further four earmarked by the end of 2018. Presently, Interstrat Ltd currently employs 480 employees and this is expected to increase exponentially as the company embarks on its growth plan of increasing its footprint to 30 stores by 2020.
Ref: KEN000225/MM
Vacancy Type: Permanent
The overarching role of the Chief Operations Officer is to be responsible for the performance of Big Square as delivered in the restaurants. This includes (i) delivery of the brand promise regarding service, product quality, and compliance, (ii) meeting the business’s financial and non-financial objectives, and (iii) ensuring the central kitchen is fit for purpose and operating to plan. This role
Reports to: CEO
OVERVIEW OF BIG SQUARE
The Big Square brand is operated in Kenya by Interstrat Ltd, a local company which also operates the Pizza Mojo brand. The first Big Square restaurant was opened in August 2012 and in late 2015 the Pizza Mojo was introduced. Since then eight additional restaurants have subsequently been opened with a further four earmarked by the end of 2018. Presently, Interstrat Ltd currently employs 480 employees and this is expected to increase exponentially as the company embarks on its growth plan of increasing its footprint to 30 stores by 2020.
This casual dining chain serves diversified, unique and innovative products to its Kenyan customers of all ages, in a charming environment. The casual dining concept in Kenya has experienced a boom and the industry is primed to become even more dominant in years to come. In addition to the traditional sit down service, all our brands extend service to cover: take away, delivery and outside catering serving an average of 56,000 customers every month.
SUMMARY OF THE ROLE
The overarching role of the Chief Operations Officer is to be responsible for the performance of Big Square as delivered in the restaurants. This includes (i) delivery of the brand promise regarding service, product quality, and compliance, (ii) meeting the business’s financial and non-financial objectives, and (iii) ensuring the central kitchen is fit for purpose and operating to plan. This role needs to be delivered in our existing restaurants and accommodate our new restaurant opening plan in Nairobi and beyond.
The Chief Operations Officer is a partner to the Chief Executive Office and will be expected to help set the overall strategy for the business, design the process for this to be realised in the company’s operations, and ensure its continued and successful implementation. In addition, the Chief Operations Officer will be required to work closely with the Head of Finance, Human Resources, Marketing and Business Development to ensure these departments are well coordinated to deliver the company’s annual objectives in Kenya.
The role is an excellent platform for a high performing operational leader to move into a more senior general or country management position.
REQUIRED SKILLS
Leadership and communication skills are paramount to successfully manage 460 operations staff many of whom are early in their career and therefore needing continual training and management. You will have high emotional intelligence, be a clear and confident communicator both verbally and in writing, be fluent in English, be approachable and engaging with your team and peers, and lead by example in delivering the Big Square brand promise.
In order to plan, coordinate and monitor multiple activities across our growing portfolio of restaurants you will have first class organisational skills and by nature you will enjoy planning and task delivery.
Big Square strives to give each of our customers a fun and dignified dining experience. The Chief Operations Officer will have a deep appreciation of the requirement to deliver great customer service and ensure it is delivered in each and every customer engagement.
Responsibility for achievement of our financial objectives requires financial literacy and the Chief Operations Officer being comfortable in preparing a financial budget, reporting on performance against budget, and understanding how operational activities and financial performance intersect.
KEY RESPONSIBILITIES
Strategic
Financial Management
Talent Management
Customers
Compliance
Innovation
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