Latest Jobs at Alternate Doors

Our Client in the IT industry is currently looking to hire a Service Center Support Engineer.

Responsibilities

• Installation and configuration of computer hardware operating systems and applications
• Ability to take staff and/or clients through a series of preventive actions, either face to face or over the telephone to help set up systems or resolve issues
• Provide support, including procedural documentation and relevant reports to the Clients
• Work continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritize and manage many open cases at one time and keeping them up to date
• Low and high end level pc, laptop and printer installation, hardware & software troubleshooting and repairs.
• Analyze and diagnose and resolve problems in real time.
• Courtesy calling existing customers to ensure business stability and Assisting with enquiries and issues affecting their operations.
• Provide real time resolution to escalated customer support inquiries;
• Ensure continuous monitoring of customer issues until they are resolved;
• Carry out proactive hardware maintenance and monitor all hosted equipment;
• Understand and convert customer technical requirements to solutions;
• Ensure IT policies and processes are followed at all times;
• Delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies
• Resolving escalated customer complaints without the need for team lead intervention
• Documenting troubleshooting and problem resolution steps
• Participation in providing training to customers as required
• Perform any other job that may be assigned by the management.

Requirements

• BSC Degree or equivalent; post graduate degree desirable
• Minimum of 3  years
• Knowledge of Windows OS, general desktop and printer support issues
• Have the necessary HP Certifications for HP Products (Desktops, Laptops, Printers and Plotter Models.
• Thorough knowledge of equipment, system and application design.
• Strong verbal and written communication skills: needs analysis, positioning, business justification.
• Provide training to internal users.
• Ability to travel as needed.
• Project Management skills
• Time Management skills
• Strong interpersonal skills and professionalism are critical

Key Competencies

• Demonstrated ability to solve complex technical problems in complex technical environments.
• Ability to demonstrate good judgment and decision making
• Demonstrated proficiency in one multi-user operating system.
• Tenacity, resilience and ability to tolerate stress
• Good troubleshooting technique
• To be able to work flexible hours when necessary
• Ability to pursue and achieve professional certifications

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Our client is in the FMCG industry currently recruiting an area sales representative

Developing and growing business in the assignment territory, servicing and ensuring all customer requirements are met.

Responsibilities

• Achieve monthly and annual sales targets of assigned areas/customers, as agreed with the supervisors.
• Promote, seek and secure timely sales orders for company products and participate in agreed sales and marketing events within the allocated territory.
• To keep assigned distributors, wholesalers and key accounts in area of jurisdiction aligned to the agreed plans and ensure product availability in all outlets within the assigned area.
• Identify new distributors and recommend their appointment.
• Timely collection and accounting for all sales proceeds.
• Timely submission of customer orders.
• Penetration into new markets, develop existing markets through existing and new product listing.
• Contribute in planning and implementation of departmental sales and marketing plans.
• Proposing changes in products, service, and policy by evaluating results and competitive developments.
• Recommend and execute promotional activities on approval.
• Monitor and report customer service levels and product quality for remedial action.
• Prepare and maintain a record of sales activities and other related market activities including, counterfeits competition and advice management accordingly.
• Supervise and give on the job training to sales representatives in assigned area and ensure efficient and effective execution of their daily tasks.
• Ensure designated customers in designated area are within the approved credit terms.
• Consolidate weekly sales reports, daily call sheets and other related market activities including competitor activities.
• Ensure optimum utilization of vehicle allocated and keep it clean.
• In liaison with the Area Sales Representative, supervise merchandisers in assigned area and ensure efficient and effective execution of their daily tasks.
• Any other duties as may be assigned by the Deputy Sales & Marketing Manager or any other authorized superior.

Requirements

• Diploma in Marketing Management, Business Management or related field.
• Degree in business related field (Added Advantage)
• Strong proven track record of sales and marketing experience in a fast moving consumer goods (FMCG).
• Hands on experience of merchandising and promotional activities.
• Be computer literate in MS Office packages.
• Minimum experience of two years in managing, distributors, modern and traditional trade.
• A clean valid driving license with a minimum of 1 year driving experience.

Skills

• Strong communication skills, Presentation skills, negotiation skills, Interpersonal skills, self-initiation, supervision skills.
• High integrity.