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JUMIA is an e-commerce startup with an aim to mimic Amazon’s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d'Ivoire.
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What’s this job all about?
The Jumia Kenya COO (Ecommerce) will be responsible for leading the improvement of the Jumia Ecommerce Customer Experience, Vendor Experience & Operational Profitability in her or his country. Ensuring sharp execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading country related specific projects to reach those objectives.
Customer Experience being defined by all elements impacting the satisfaction of a customer navigating or buying on Jumia: online experience, delivery experience, product experience, customer service experience, aftersales (returns / warranties) experience.
Vendor Experience being defined by all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience, payment/finance experience.
It is a leadership role that sits on the Kenya Ecommerce Executive Committee, with a large team
The main challenges are described as below:
Main Responsibilities
- Management & recruitment
- Managing the country’s teams / efforts in terms of:
- Customer experience
- Vendor experience
- Customer Service
- Production
- IT local resources
- Leading recruitment when necessary.
- Interacting with other local & central teams (logistics & warehousing, IT, commercial, vendor management, marketing) to explain projects & solicit support, as many of the Ops projects are transversal.
- Projects/routines definition & execution
- Understanding the central improvement projects and ensuring their sharp and timely local execution
- Ensuring harsh execution of the centrally defined routines
- Developing Customer & Vendor Experience awareness across the country’s different services, through training & communication, to make Customer & Vendor Experience central in all decisions
- Collecting detailed feedbacks from customers & vendors
- Based on customer & vendors feedbacks:
- Feeding central team with their synthesis and the related necessary improvements
- Leading local necessary improvements
Required Skills & Qualifications
- Strong experience (>6 years) in senior operations management, deep culture & knowledge of Customer & Vendor Experience best practices in ecommerce, ideally specifically in developing countries.
- > 8 years total experience
- Strong inter-personal skills: convince the people and your team that you are making the right decisions
- Ability to manage efficiently multiple teams
- Hands on & results oriented – excited by solving problems yourself
- Well organized
- Strong analytically (good with numbers & analysis – we have a lot of them!)
- Excellent communication skills in English
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity to help build & shape a growing African ecommerce giant
- The opportunity to become part of a highly professional and dynamic team
- Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures)
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The job we are offering: Head of Category (Appliances and Home, Fashion and Baby Kids and Toys, Computing) As a Head of Category at Jumia, you will be responsible for designing and implementing the strategy of the category. You will be accountable for the most important of Jumia KPIs: growth and profitability. This position is currently one of the positions where Jumia Group is investing the most to grow the pool of talent. We expect the best performers to be the next wave of CCOs, MDs and Category Directors across the group.
You will focus on one or several categories, managing c-levels end-to-end relationship for our top brands and vendors. From the very essence of commercial, to operations or even co-organization of Jumia key commercial events, your scope will provide you with all levers to drive your categories toward the right direction. This position justifies a high exposure to Managing Directors, CCO up to Jumia CEOs
Key Responsibilities
- Building strong links with C-Levels and account managers of our top brands and vendors. You should justify a flawless understanding of the entire ecosystem as well as a tremendous network. You will be the only one along with country managing director & CCO to represent Jumia in front of those key accounts
- Driving the growth by ensuring we have the right products at the right prices
- Making sure your accounts are matching key operational KPIs (out of stock and time for having the products ready to ship)
- Ensuring we anticipate sourcing through brand product road-maps as well as we replenish fast enough missing strategic assortment
- On-boarding 100% of your account’s products available
- Organizing key commercial events such as Black Friday, Jumia Anniversary, etc
- Building business plans for your category(ies) to ensure we grow them in a structured way. Those BPs will be presented to Jumia local CEO & CCO as well as Jumia Group CCO
Required Skills and Qualifications
- Experience over 6+ years either in Computing, tier 1 retail groups, top banking & consulting companies
- Top Engineering, Business Schools & Universities (top 5 of your field for your country)
- Proficiency in MS Office and google tools (excel & PPT, Salesforce.com would be a plus)
- Familiar with relationship management tools
- Strong commercial skills
- Good analytical skills
- Great capacity to handle high stake negotiations
- Structured and organized
- Resistant to stress
- Strong inter-personal skills: Convince the people and your team that you are making the right decisions
- Great ability to work in a fast paced and competitive environment
- Flawless English communication
We offer
- A unique education in scaling new internet concepts
- Become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
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What’s this job all about?
As an Operations Excellence Associate your main responsibilities will be to training the team on new features developed by the Central IT Team,
Main Responsibilities
- Assist employees to set up systems or resolve issues
- Troubleshoot system, network problems and diagnose
- Provide support, including procedural documentation and relevant reports
- Set up new users’ accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Test and evaluate new technology and support the roll-out of new applications
Required Skills & Qualifications
- Ability to think logically
- Excellent Oral and Written Communication Skills
- Problem-solving skills
- Strong Customer Focus
- The ability to prioritize workload
- Attention to detail
- Bsc. Degree in Information Technology, Software Engineering or related field from an accredited University
- Adequate knowledge of the E-commerce industry would be an added advantage
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity to help build & shape a growing African ecommerce giant
- The opportunity to become part of a highly professional and dynamic team
- Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures)
go to method of application »
What’s this job all about?
The Finance Operations Associate will be responnsible for timely cash collection and reconcilation from delivery providers and restaurants
Key responsibilities
- Responsible for timely cash collection from delivery providers and restaurants through calls, emails and face to face meeetings
- Investigates and reviews credit risks involving customers and suppliers
- Provides timely reporting based on the deadlines
- Handles day-to-day activities in communicating with the delivery providers and restaurant with supervision from the senior team
- Prepares and follows up letters of collection
- Regularly reflects the status of credit and collection activities on a daily basis
- Manages escalations and is able to enforce processes in place set for collections
Qualifications
- Fluent English and Swahili
- Min 6 months experience collections / debt recovery and/or accounts receivable roles
- Proficient Microsoft Excel and Word skills
- Ability to work analytically within a high pressure problem-solving environment
- Excellent communication and interpersonal skills
- Strong organizational, multi-tasking, and time-management skills
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African ecommerce giant
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Method of Application
Use the link(s) below to apply on company website.
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