Branch Business Supervisor at Oriel Kenya

Reporting to the Sales, Networking & Development Manager, the job holder will have the overall responsibility of leadership and business growth in the assigned branch through aggressive customer acquisition and growing market share of Oriel product portfolio.

Principal Accountabilities:

Business Development and Sales

• Plan and implement sales strategies within the branch
• Responsible for achievement of overall sales targets (monthly/quarterly/annual) for the branch
• Maintain existing accounts, obtains orders, and establishes new clients
• Exhibit products and services to existing/potential customers and provide best solutions vs needs
• Coordinates sales effort with marketing, finance, technical and logistics teams

Customer Focus

• Regular communication with customers to increase customer satisfaction
• Resolves customer complaints by investigating problems and giving suitable solutions
• Preparing reports on customer feedback and market intelligence with recommendations
• Carry out customer education on importance of using genuine parts

People Management

• Direct and coordinate overall staff operations of the branch unit
• Set employee goals and objectives and monitor performance
• Organize and manage business meetings within the branch
• Establish systems and procedures that ensure that staffs are informed about the business directions and their expectations.
• Supervise all sections to ensure they are working efficiently and in tandem with overall business objective and ensure the business unit complies with company policies

Branch Administration

• Oversee stock control, stock levels and stock reconciliation
• Approving stock orders and supply management
• Forecast future stock needs and orders and ensure they are in line with financial goals
• Ensure that the company’s assets are adequately safeguarded from abuse or loss, and fully utilized in the interest of the business improvement and development

Business Reporting

• Prepare clear and timely monthly performance reports and proposals to the line Manager
• Prepare reports for senior management and attend business review meetings
• Assess the performance of the business unit against the business’s goals and plans
• Follow up on concerns raised from the monthly reports

Key Performance Indicators

• Revenue generation – achievement of branch sales target as per set sales budget
• Quality operational standards within the branch
• Excellent customer service in the branch
• People management
• Accurate reporting on market intelligence and feedback
• Facility utilization and maximization

Key Skills and Qualifications

• Degree/Diploma in business or engineering field
• Minimum of 3 years’ experience in a supervisory role
• Prior experience in sales role preferably in automotive industry
• Possess strong business acumen
• Ability to attain targets & get things done
• Ability to lead and develop people