Job Openings at Barclays Bank

Job Descritpion

• The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Head of Channels Strategy in the management and commercialization of new digital channels for Barclay’s customers.
• Provide information on competitor in formation, local pricing and local market potentialResponsible for supporting the Head of Channels Strategy in production and building of strategic relationships that will give Barclays a prominent brand name in the Market.
• Responsible for maintaining workflow, budget and planning standards.

JOB PURPOSE

• The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Head of Channels Strategy in the management and commercialization of new digital channels for Barclay’s customers.
• Provide information on competitor in formation, local pricing and local market potential Responsible for supporting the Head of Channels Strategy in production and building of strategic relationships that will give Barclays a prominent brand name in the Market.
• Responsible for maintaining workflow, budget and planning standards.

MAIN ACCOUNTABILITIES & APPROXIMATE

TIME SPLITS %

Accountability: CONTROL & GOVERNANCE, BUSINESS DIRECTION

Time Split: 20%

Outputs:

• Ensures review and escalation if required, of Channel Risks and Issues.
• Responsible for monitoring activities and ensure compliance with laid down channel standards and procedures.
• Provide feedback to Bank on local competitor product activity
• Undertake local market research to provide management information
• Undertake legal and regulatory assessment as required
• Feedback suggestions for new channels and channel enhancements to bank and local stakeholders
• Provide data for Local and Centre management information

Accountability: RESOURCE/FINANCE & BUSINESS MANAGEMENT

Time Split: 60%

Outputs:

• Ensures review and escalation if required, of Channel Risks and Issues.
• Responsible for monitoring activities and ensure compliance with laid down channel standards and procedures.
• Provide feedback to Bank  on local competitor product activity
• Undertake local market research to provide management information
• Undertake legal and regulatory assessment as required
• Feedback suggestions for new channels and channel enhancements to bank and local stakeholders
• Provide data for Local and Centre management information

go to method of application »

Absa Regional Operations encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in three geographic areas: East and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa (Botswana, Zambia and Mozambique), and Indian Ocean (Mauritius and Seychelles).

Absa Regional Operations serves over 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.

Outcome: Achieve engagement metrics as agreed with the People Director

• Lead the People Operations team in country managing resources and workflow
• Provide clarity of vision and strategy to the People Operations team, ensuring clear understanding of objectives and deliverables
• Work with senior leadership regional and local to meet stakeholder needs and provide insight on People Operations & Governance matters
• Recruit, induct, manage and develop the People Operations and Governance team
• Agree performance objectives, metrics and standards, ensuring all individuals have Performance Development plans aligned with operations strategy.
• Ensure individual development plans are in place to enhance the capability of staff and Business continuity.
• Monitor individual performance against SLA and set metrics, providing feedback, coaching, reward and recognition as appropriate
• Prioritize and allocate tasks
• Regularly review workload, productivity and resourcing levels
• Identify and take action where service levels are in danger of breach
• Seek ways to continuously improve the operation of the team through benchmarking, monitoring internal and external best practice and analyzing patterns in queries, taking appropriate action to resolve common queries at source
• Manage issues and complaints relating to the team