Sales Representatives at HF Group

The HF Group DSR

The jobholder is responsible for generating Retail leads and meeting sales goals. Duties will include

• Sales presentations
• Activations
• Product demonstrations

Scope of work:

• Business planning and growth
• Promoting the bank's products and services to clients
• Acquire new business through maximizing every customer (both new and existing) contact with a focus on the general Mass Market segment, covering all products needs to meet personal targets.
• Providing excellent customer experience to walk-ins and existing customers.
• Ensure the best in class in terms of quality of customer experience, sales, turnaround time and productivity standards.
• Work closely with the different Sales team to assist in the new acquisition of customers across segments.
• Continuously provide feedback on the acceptance of the products in the market and suggest changes that could improve uptake.
• Review and appraise customer application form before submission.

Operational risk controls and procedures

• Adhere to set guidelines and processes to avoid mis-selling, misrepresentation, fraud and ensure adherence to customer data confidentiality principles
• Adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
• Tracking and monitoring of TAT and errors to ensure the minimum threshold is met.

Desired Candidate Profile

The right applicant would have the following skill set:

• Diploma / Bachelor’s degree Experience:
• Minimum of 0-3yrs experience in sales, preferably within the Banking Industry.
• General knowledge of banking operations and processes.
• Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.

Does this sound like you?

• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have an eye for details, strong ability to scrutinize and examine.
• Ability to maintain the confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.
• Demonstrate integrity and ethical standards

What HF Group offers:

They are an equal opportunity employer and their staff comes from diverse backgrounds. They offer rewarding careers to banking and other specialist professionals with competitive compensation, clear career paths and opportunities to grow within the organization.

Housing Finance provides adequate learning & development and other tools to achieve success in the careers of their staff. They offer a very conducive work environment where excellence, commitment and loyalty are recognized and rewarded.