Job Opportunities at Kenya Revenue Authority (KRA)

The Chief Manager, IT Infrastructure as the head of IT Infrastructure Section in ICT Division.  The overall responsibility for this position include following functions:

• Data Centre Management;
• System and Database Management;
• Infrastructure Management, Design and Planning;
• IT Service Continuity, Availability, Capacity Planning and Service Monitoring.

Responsibilities

• Design and implement short- and long-term strategic plans necessary to certain network capacity meet existing and future KRA IT infrastructure requirements.
• Develops, implements, maintains policies, procedures, standards and associated training plans for network resource administration and appropriate use.
• Responsible for strategic planning, design and deployment IT infrastructure and networks with support from vendors
• Plans, acquires, and coordinates installation of in-house and remote hardware and software across the organization’s network and approves all upgrades.
• Conduct research and make recommendations on network products, services, protocols, and standards in support of infrastructure procurement and implementation in a cost effective manner
• Manages and ensures optimal operation of all network hardware and equipment, including routers, switches, UPSs, load balancers, security installations, VOIP, IP telephony
• Responsible for Corporate Data Centre(s) including recovery sites and data security
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
• Tests networks & servers performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
• Responsible for system and database administration for all business systems
• Provides leadership in the development, testing and support of the enterprise risk management program for business continuity and disaster recovery
• Conducts IT infrastructure capacity planning, hardware and data centre equipment replacement strategy, service availability and monitoring
• Serves as a liaison person between the Authority, regulatory authorities/agencies and service providers on IT infrastructure and data networks aspects
• Documents and maintains IT infrastructure assets inventory
• Manages day-to-day operations of the IT Infrastructure Section to ensure effective technical support, target setting and performance management

Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
• Masters degree in Computer Science, Business Administration, Information Systems or related Postgraduate degree will be an added advantage.

 The following certifications will be an added advantage

• Cisco Certified Network Professional or Cisco Certified Internet Engineer
• Certified Data Centre Professional
• Oracle Certified Administrator
• Red Hat/Unix/Linux Certified Systems Administrator
• Microsoft certifications; Certified Systems Engineer (MCSE)

Relevant Work Experience Required

• The post holder should have at least 10 years progressive experience in the IT environment, with at least 5 years’ experience at managerial level
• Extensive experience in Network, Data Centre and Database Management designs
• Excellent knowledge of current protocols and standards, including Active Directory, Group Policies, Core Switching/Routing, SSL/IPSec, SAN, Virtualization, Business Continuity, Disaster Recovery, databases.
• Hands-on experience troubleshooting hardware such as servers, routers, switches, modems, network interface cards, databases and installing network cabling and telephony systems
• Conversant with programming languages such as Python, .Net, PHP.
• Knowledge in budgeting and cost management

Competencies

The Job holder must:

• Have good leadership and managerial skills
• Honest and of high integrity
• Be resilient, focused, results oriented and a team player
• Good understanding of the KRA’s goals and objectives.
• Have strong analytical and problem solving skills
• Have ability to pay attention to details and work under minimum supervision and for long hours
• Strong interpersonal, written and oral communication skills.
• Strong abilities to conduct research affecting business and propose  suitable solutions/products
• Ability to prioritize and proactively execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language
• Have good negotiation skills

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Grade: KRA – 7

Department: Corporate Support Services Department

Division: Facilities & Logistics Services

Location / Work station: Times Tower – Nairobi

Supervisor: Deputy Commissioner – Facilities & Logistics Services

Supervisee: 

Direct Reports: Managers (Transport Logistics, Service Management & Contract Coordination)

Indirect Reports: F&LS Regional Transport Logistics Managers, 

Job summary:

Primary responsibilities include management of all Logistics and Transport services, Outsourced services and F&LS ancillary services. 

• Provide efficient transport logistical support to the Authority.
• Ensure regular inspection and maintenance of vehicles and related equipment.
• Coordination of outsourced services and adherence to SLAs.
• Formulation and enforcement of strategies, policies, procedures and Unit’s work plan.
• Providing technical and managerial support to the Unit’s staff.
• Effective management of administrative services (insurance, cleaning, courier, catering, parking, telephone services among other ancillary services.
• Ensure compliance with relevant statutory regulation
• Training and development
• Performance management of the Unit’s staff
• Any other responsibilities assigned.

Academic and Professional qualifications

• A Degree in Logistics, Mechanical Engineering or Business Management
• Membership of a relevant professional body.

Relevant work experience required

At least seven (7) years’ experience in managing logistics operations and administrative services in a busy public or commercial environment.

Skills/Competencies required

• Ability to provide strategic leadership
• Knowledge on Logistics & Transport
• Project/Operations management.
• Ability to carry out financial and technical appraisal of projects.
• High levels of commercial acumen.
• Ability to build and maintain relationships with third parties and staff – stakeholder engagement.
• Good communication and customer care skills

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Grade: KRA – 7

Department: Corporate Support Services Department

Division: Facilities & Logistics Services

Location / Work station:Times Tower – Nairobi

Supervisor: Deputy Commissioner – Facilities & Logistics Services

Supervisee: 

Direct Reports: Managers - Facilities Technical Services and Property & Estates

Indirect Reports: F&LS Regional Representatives and Assistant Managers One Stop Border Posts

Job summary:

Primary responsibilities managing of all the Authority’s movable and immovable assets and oversight for all works undertaken on the Authority’s properties.

• Develop, organize and control effective property and facility management systems.
• Providing leadership in management of utilities, properties and outsourced service providers.
• Management of leases and contracts.
• Formulation and enforcement of strategies, policies, procedures and Unit’s work plan.
• Providing technical and managerial support to the Unit’s staff
• Regular review and evaluation of outsourced services provided and adherence to SLAs.
• Review and approval of Bills of Quantities, drawings, proposals and RPFs for works.
• Ensure compliance with relevant statutory legislation
• Training and development for the Unit’s staff.
• Performance management of the Unit’s staff
• Disposal management in liaison with Supply Chain Management
• Property registration and any other property related activities
• Any other responsibilities assigned.

Academic and Professional qualifications

• A Degree in Engineering (Electrical/Civil), Quantity Survey, Architecture or any related field.
• Membership of a relevant professional body.

Relevant work experience required

At least seven (7) years’ experience in a busy operations and maintenance environment.

Skills/Competencies required

• Ability to provide strategic leadership
• In-depth knowledge of building maintenance and repair.
• Project/operations management.
• Ability to carry out technical and financial appraisal of projects.
• High levels of commercial acumen.
• Ability to build and maintain relationships with staff and third parties and – stakeholder engagement.
• Good communication and customer care skills

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Grade: KRA ‘7’

Department:    Corporate Support Services

Division:         Security & Safety Services

Work Station: KRA Head Office

Reports to:      Commissioner-Corporate Support Services

Job Summary:

Responsible for policy development and strategy formulation to ensure security/safety of personnel and assets.

Key Responsibilities:

• Formulate strategies, policies, procedures and work plans for the Division,
• Direct surveillance, security investigations and preparation of reports on crimes/incidences affecting KRA personnel and assets,
• Ensure availability and management of outsourced security services providers,
• Oversee implementation of risk assessments and management plans,
• Coordinate implementation of proactive security control measures and procedures in the Authority,
• Oversee preparation of budget and annual procurement plan for the Division,
• Manage and develop staff in the Division.

Requirements for appointment:

In service

• A degree or a diploma in related security studies i.e. policing and security management, investigations and crime prevention, counter terrorism and other specialized security training,
• Must have worked with discipline forces or private security at a senior level,
• Must be a member of a relevant professional organization,
• Seven (7) years experience at managerial level.

Skills & Competencies Required:

• Must have high standards of integrity,
• Senior leadership and managerial skills,
• Excellent Communication and Interpersonal skills,
• Interviewing skills,
• Excellent organizational skills,
• Mature and results oriented,
• Team player.

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Department:  Strategy Innovation & Risk Management

Division: Inspection and Testing Centre

Section: Testing Laboratory

Reports to:  Deputy Commissioner, Inspection and Testing Centre

Direct reports:

Manager - Organic Chemicals and Materials

Manager - Inorganic Chemicals and Products

Responsible for:

• Providing technical leadership in provision of testing laboratory service to support revenue and enforcement functions of the Authority.
• Tasks and outputs:
• Develops functional objectives and implements plans for provision of laboratory testing service.
• Provide science based consultancy service to support interpretation and application of tax and border control policies.
• Provides direction and operation guidance for the testing laboratory.
• Develops, recommends and implements laboratory testing policies and procedures.
• Directs the evaluation of technological advances and changes in services to support business process improvements.
• Plan and direct research and development appropriate to laboratory testing function.
• Develop and implement policies and procedures to ensure quality of testing and safety of the work environment. 
• Establish and maintain liaison with relevant government agencies and other organisations on matters related to laboratory testing and related technology.
• Performing such other duties as may be assigned.

Skills required:

Minimum qualifications

• Bachelor’s degree in Chemistry or Analytical Chemistry or Applied Chemistry.
• Masters degree will be an added advantage.

Minimum years of experience

At least twelve (12) years relevant experience with three (3) years at managerial level.

Competencies required for this Role:

• Strong leadership and management skills.
• Strong organisational and planning skills with the ability to prioritise.
• Strong research, analytical and problem solving skills.
• Good communication and interpersonal skills.
• Ability to build and maintain strong relationships with third parties and staff.
• Excellent decision making capabilities.
• Resilient, focused and results oriented.
• Motivated, dynamic and dedicated team player.
• Broad knowledge of chemistry, good knowledge in the Harmonized System (HS) Nomenclature and familiar with relevant tax laws and related regulations.
• Excellent ability to interpret scientific concepts, formulate and implement scientific programs and solutions to support administration of tax and related policies.

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Grade: KRA 7

Department: Strategy Innovation & Risk Management

Division: Corporate Data Office

Location/Work station: Head Office Times Towers

Supervisor: Deputy Commissioner Corporate Data Office

Job summary:

This is a leadership role that leads the design of Data architecture and Data governance processes within an environment with diverse and dynamic Data sources and platforms

This position has responsibility for improving Data availability, accessibility, quality and utilization as well as managing protection of sensitive Data and information assets. 

The position support establishment of a robust 360 view of our customers  to addition to supporting all critical enterprise Data requirements

Key responsibilities:

Data Governance

• Establish practices and procedures that ensure adherence to the Data governance framework for Data policies, standards and practices, both at the business and corporate levels, to achieve the required level of consistency, quality and protection to meet overall business needs.
• Provide vision, expertise, and long range planning in enterprise Data architecture, Data integration, master Data management, enterprise Data governance to support advanced analytics & Business Intelligence.  
• Develop & maintain inventory of the enterprise Data  maps, including authoritative systems, owners
• Facilitate the development and implementation of Data integrity standards, Data protection standards and adoption requirements across the enterprise
• Build and maintain a detailed profile of KRA core systems and Data assets held in these systems, as well as the teams and processes that use them.
• Create and maintain a framework for corporate Data  ownership,  accountability and access
• Manage access and provisioning of Data from the domain; define an access permission plan, monitor distribution of Data from the domain, approve Data provisioning to authorized users, support Data consumers as subject matter expert, negotiate Data Service Agreements and ensure Data access and provisioning comply with standards and controls
• Identify and find sources of third party Data needed to enhance Data quality
• Identify improvements through reducing Data redundancy and appropriate Data reuse
• Ensure alignment to relevant statutory frameworks applying to Data governance
• Prepare and present Cost Benefit Analysis of new Data platforms and tools.

Data Architecture Management

• Determine official sources of Data in scope of the domain
• Define and validate business metadata for each Data element
• Develop  and periodically review  Data Architecture and quality management & oversight
• Develop  business rules and Data quality standards
• Execute Data quality rules and definitions consistent with Business strategies.
•  Develop Data quality metrics that identify gaps and ensure compliance with standards across the organization
• Define standards for Data within assigned domain
• Manage domains business glossary; business relationships, new elements & metadata
• Lead Data migration activities including Data cleansing, Data creation, Data conversion, issue resolution, and Data validation
• Identify and source  third party Data sources required to enhance Data quality
• Leverage existing and  implement new technologies in the Data quality  management
• Engage and partner with third party vendors, IT and other parties as required

Data Literacy and Culture

• Lead and develop teams to ensure data governance policies and practices are embedded throughout the institution
• Initiate programs that  promoting data culture and literacy
• Communicate and Promote the Value of Data Assets

Academic and Professional qualifications

• A Master’s degree in Data governance  , Data Science, Information Management, Statistics,  or a related field
•  Membership of a  relevant Professional Body

Relevant work experience required

• Minimum Ten   (10) years  experience in  Data Governance and/or Management Five (5) of which must be at a leadership position
• Must have working in organizations  with mature Data governance capabilities
• Specialist knowledge of Data governance Principles and practices
• Working knowledge of process design and re-engineering.
•  In-depth knowledge of Data and  information management practices, including but not limited to:
• Data governance principals and  practices, including Data governance program lifecycles
• Data stewardship practices
• Metadata and Data quality management
• Data modeling and  master Data management
• system testing
• principles of IT security and Data protection
• Knowledge of Informatics Tools Suite, Tableau, SAS, ETLs, SQL, ORACLE etc
• Understanding of the Experience in project management
• Experience in Big data, cloud and advanced analytics is an added advantage.
• A clear understanding of the Kenya Revenue Authority’s  mandate, and automation journey  and business systems

Other Skills Required

• Proactively scans the environment and keeps updated  with current  emerging trends in Analytical tools and skills
• Ability to communicate complex technical concepts to non  technical audiences
• An understanding of relevant statutory frameworks applying to Data governance
• Familiarity with Revenue collection practices and policies
• Excellent communication and interpersonal  skills
• Ability  to liaise with staff at all levels across departments in KRA
• Strong analytical and problem solving skills
• Excellent writing skills, with the ability to  create clear requirements, specifications and documentation
• Strong ability to communicate information, business process and system changes to both  and a  technical and nontechnical audience
•  Ability to work under pressure and manage conflicting priorities
• Ability to develop people, skills in coaching, mentoring, teaching on the job, identify and recruit talent
• Effectiveness in building trust, respect and cooperation among teams
• Excellent problem solving skills to assist in issue resolution.

Note:

All applications from interested and qualified candidates must be submitted online via the process below.

ONLY shortlisted candidates will be contacted.

All applications should be submitted online by 5.00 pm on 5th June, 2019.

KRA is an equal opportunity employer committed to gender and disability mainstreaming. Persons with Disability are encouraged to apply.

KRA does not charge any application, processing, interviewing or any other fee in connection with our recruitment process.

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Department:  Strategy Innovation & Risk Management

Division: Corporate Risk Management  

Section: Quality Management Programme

Reports to:  Deputy Commissioner, Corporate Risk Management

Direct reports:

Manager – Quality Management Audits, Monitoring and Evaluation

Manager – Quality Management Awareness, Documentation and Trainings

Responsible for:

Provide leadership in quality management programme implementation in order to attain and maintain quality standards in the Authority.

Tasks and outputs:

• Provide leadership in sustaining of the Authority’s ISO Certification.
• Develop work-plans and align them to the Authority’s strategic objectives.
• Coordinate monitoring and evaluation of the quality management systems (QMS) to ensure compliance with requirements of the International and Internal Standards.
• Coordinate QMS reviews in the Authority.
• Make recommendations to the Quality Management Representative on risks that may threaten the Authority’s ISO Certification to ensure timely interventions.
• Liaise with relevant internal and external stakeholders on QMS Networking, Training, Awareness, Certifications and Surveillance Audits.
• Coordinate implementation of the Authority’s Integrated Management System (i.e. Convergence of Sector Specific ISO Standards).

Skills required:

Minimum qualifications

• Bachelors’ degree in economics, business administration, public policy, or any relevant qualification.
• Qualified QMS Lead Auditor.
• Experience in an automated QMS environment.
• Registration with the International Register of Certificated Auditors (IRCA-UK) and/ or Chartered Quality Institute or the National Quality Institute.

Minimum years of experience

At least 10 years’ experience in providing strategic quality management leadership in a large dynamic organization (multi-site).

Competencies required for this Role:

• Ability to build and maintain strong relationships with internal and external stakeholders.
• Self-driven, dynamic and dedicated team player.
• Strategic thinking and analytical skills.
• Performance driven with ability to optimise team results using available resources.
• High standards of integrity and ability to instil the same among teams.
• Strong leadership, team building and communications skills.

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Department:  Strategy Innovation & Risk Management

Division: Corporate Risk Management  

Section: Quality Management Programme

Reports to:  Deputy Commissioner, Corporate Risk Management

Direct reports:

Manager – Quality Management Audits, Monitoring and Evaluation

Manager – Quality Management Awareness, Documentation and Trainings

Responsible for:

Provide leadership in quality management programme implementation in order to attain and maintain quality standards in the Authority.

Tasks and outputs:

• Provide leadership in sustaining of the Authority’s ISO Certification.
• Develop work-plans and align them to the Authority’s strategic objectives.
• Coordinate monitoring and evaluation of the quality management systems (QMS) to ensure compliance with requirements of the International and Internal Standards.
• Coordinate QMS reviews in the Authority.
• Make recommendations to the Quality Management Representative on risks that may threaten the Authority’s ISO Certification to ensure timely interventions.
• Liaise with relevant internal and external stakeholders on QMS Networking, Training, Awareness, Certifications and Surveillance Audits.
• Coordinate implementation of the Authority’s Integrated Management System (i.e. Convergence of Sector Specific ISO Standards).

Skills required:

Minimum qualifications

• Bachelors’ degree in economics, business administration, public policy, or any relevant qualification.
• Qualified QMS Lead Auditor.
• Experience in an automated QMS environment.
• Registration with the International Register of Certificated Auditors (IRCA-UK) and/ or Chartered Quality Institute or the National Quality Institute.

Minimum years of experience

At least 10 years’ experience in providing strategic quality management leadership in a large dynamic organization (multi-site).

Competencies required for this Role:

• Ability to build and maintain strong relationships with internal and external stakeholders.
• Self-driven, dynamic and dedicated team player.
• Strategic thinking and analytical skills.
• Performance driven with ability to optimise team results using available resources.
• High standards of integrity and ability to instil the same among teams.
• Strong leadership, team building and communications skills.