Job Opportunities at Fairmont Hotels & Resorts

• Consistently offer professional, friendly and engaging service
• Assist in the operation of all spa departments and to have knowledge of all Spa treatments
• Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner
• Maintain equipment and sample inventory of products
• Keep documentation and maintain clients files
• Keep a clean and stocked room
• Acknowledge and respond to relevant customer queries, needs and expectations
• Suggest and promote retail products or additional services
• Uphold hygiene standards and follow health and safety regulations
• Cooperate with and report on administration on any arising issues
• Apply best practices and be up to date with market trends
• Other duties as assigned

Qualifications

• Previous Spa or Hospitality experience preferred
• CPR and First Aid certification preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous Spa or Hospitality experience preferred
  
  

Physical Aspects of Position (includes but are not limited to):

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 20 lbs
• Frequent bending, kneeling, pushing, pulling
• Occasional ascending or descending ladders, stairs and ramps
• Frequent standing and walking throughout shift

Visa Requirements: Eligible to work in Kenya

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Spa Manager oversees all aspects of the operations of beauty, health and wellness. Their core duties include managing staff, overseeing facility maintenance, developing budgets and creating marketing and promotions campaigns. Staff-related duties could entail hiring, training and scheduling employees. In addition, Spa Manager might interact directly with customers to resolve issues and ensure satisfaction with spa services and personnel

Summary Of Responsibilities

Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Spa Manager ensures the success of an establishment by hiring and training adequate staff members to deliver a spa’s services. The Spa Manager is typically involved in employee recruiting, selection and training. They typically set employee schedules, ensure that employees receive ongoing training and hold staff meetings to keep employees updated on spa procedures and policies.
• A budget is crucial to the operations of any business and it falls to the Spa Manager to create and manage such a budget. They set annual financial goals, review costs for spa procedures and services, oversee payroll and establish budgets for advertising, sales campaigns and promotional events.
• The Spa Manager has a hand in creating promotional and public relations campaigns to raise public awareness and visibility of their spa and its services to generate sales and increase memberships. They also assist in creating membership incentives and sales promotions leading to a larger client base.
• A Spa must typically meet sanitation guidelines and it usually is up to Spa Manager to make sure those facilities are properly cleaned and that all equipment is in working order. This might include ensuring that tools are adequately sterilized, linens are washed and a proper inventory of supplies are maintained.
• As with any service-oriented business, a spa relies on customer satisfaction and the Spa Manager are is generally responsible for ensuring that customers’ expectations are met. The Spa Manager might interact with clients to get feedback about services and facility cleanliness, handle customer complaints and create customer service tools such as comment cards and surveys.

Qualifications

• Previous experience is an asset

Visa Requirements: Eligible to work in Kenya.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!