Job Openings at Alternate Doors

Job Description

Our Client is currently looking to hire a Customer Service Officer / Admin. Goal – To manage customer relationship in a manner that guarantees customer retention and growth

Qualifications

• Degree in hospitality management
• 5 years experience in a similar role and industry

Responsibilities

• Take orders from customers and process accurately and timely
• Acknowledge and resolve customer complaints and questions by clarifying and determining cause of action
• Answer customer questions about products and offers available
• Open and maintain customer accounts
• Maintain financial accounts of orders processed and make report
• Keep accurate records of customer feedback, comments and complaints.
• Ensure customer satisfaction
• Administrative Duties
• Petty booking keeping and disbursements of funds
• Keep and organize company records
• Prepare report on expenses and office budgets
• Maintain company database
• Organize filing system for important documents
• Collate and submit end of month staff report

Qualifications

• Able to manage pressure
• Proactive
• Able to think on the feet
• Problem solving skills
• Multitasking skills
• IT savvy
• Calm and assertive

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Job Description

Our Client is currently looking to hire a Graphics Design / Video Editing Officer.

Qualifications

• Degree in graphic design, videography, cinematography, graphic design
• 3 years’ experience in graphic design videography and video editing

Responsibilities

• Conceptualise and design creative and appealing art work in line with company brand guidelines
• Work with marketing team in creating graphical content for digital media
• Shoot all videos and commercials of the company
• Responsible for taking location and in-house shoots
• Responsible for designing promotional materials of the company
• Responsible for editing pictures and videos
• Responsible for completing editing assignments within 8-hour period
• Responsible for scouting locations for shoots
• Responsible for setting up equipment
• Liaise with graphic design specialist in developing promotional materials
• Responsible for maintaining all company equipment
• Perform all other functions assigned by management of the company

Personal Attributes

• Strong verbal Communication
• Creative
• Open minded
• Strong listening skills
• Time management skill
• Patient

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Job Description

Our Client a high end fast food restaurant is currently looking to hire Line Cooks.

Responsibilities

• Setting up workstations with all needed ingredients and cooking equipment
• Preparing ingredients to use in cooking (chopping and peeling vegetables, making beef patties etc.)
• Cooking food with various utensils or grillers
• Check food while cooking to stir or turn
• Flexible to help with morning prep
• Ensure great presentation by dressing dishes before they are served
• Keep a sanitized and orderly environment in the kitchen
• Ensure all food and other items are stored properly
• Check quality of ingredients
• Stock take and handovers
• Monitor stock and alert Kitchen Supervisor of any shortages

Qualifications

• Diploma or equivalent; Diploma from a culinary school will be an advantage
• Minimum experience of 1 year as a cook.
• Proven experience as cook
• Experience in using cutting tools, cookware
• Knowledge of various cooking procedures and methods (grilling, baking, boiling etc.)
• Ability to follow all sanitation ad health and hygiene procedures
• Ability to take criticism positively and make changes to practice accordingly
• Ability to work in a team
• Very good communication skills
• Excellent physical condition and stamina

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Job Description

Our Client in the hospitality industry is currently looking to hire a Kitchen Steward.

 Responsibilities

• Replenishing salads, sauces, condiments, bread, serviettes, wipes, etc. (food and non- food items)
• Consistently offers professional, engaging and friendly service
•  Report for duty punctually, in the correct uniform, clean and neatly pressed with your name-tag clearly visible.
• Liaise with the Kitchen Supervisor on duty for specific instructions/requests and to work on staff food menu that is varied, cost effective and produced before service.
• Carry out duties as assigned, also refer to cleaning schedules and perform the necessary duties.
• Collect the appropriate cleaning materials and equipment.
• Help to wash and clean where necessary
• Check equipment daily to ensure they are in good working condition and promptly report any defects/malfunctions to the Kitchen Supervisor or a senior person.
• Assist in the set up and packing away of service areas (bar, inside the kitchen, clearing of tables etc).
• Cleans stoves, ovens, grills, refrigerators, and using cleaning solutions, brushes and wash cloths.
• Transports food supplies, such as meats, vegetables, fruits, and canned foods from storeroom or freezer, using a basket to kitchen.  Returns surplus food to storeroom or freezer.
• May assist with food preparation, such as blending sauces, washing and peeling vegetables.
• Recycle all vegetable and fruit peelings, tomato tops and bottoms to make compost.
• Any other reasonable requests made by Management.
• Assist the team with stock-take as requested.
• Assist in transporting of food, beverage and other items to and from the kitchen.
• Assist kitchen team in replenishing food items, crockery, cutlery, etc
• Attend Department meetings as requested.

Qualifications

• Responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling
• Occasional ascending or descending ladders, stairs and ramps

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Job Description

Our Client in the hospitality industry is currently looking to hire a Restaurant/Shift Supervisor.

Responsibilities

• Schedule all activities for restaurant staff according to guidelines and ensure proper uniform of staff at all times and provide assistance to all guest and administer all requirements for meals
• Oversee all work in shift and restock all supplies at end of shift and perform regular inspections on all equipment’s and recommend required repairs.
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
• Oversee health code compliance and sanitation standards of waiters
• Train new employees and provide ongoing training for all staff
• Ensure that all checklists, requisitions and proper opening and closing duties are completed for each shift.
• Observe performance and encourage improvement where necessary
• Communicate with the staff on pertinent information such as menu changes, equipment issues, reservations, and guest’s special needs
• Communicate with all guests with a clear and kind tone and make every effort to resolve any conflict to ensure the guests highest satisfaction.

Qualifications

• Minimum of two years fine dining, full-service restaurant experience, supervisory role preferred.
• Advanced skills in Restaurant Point of Sales experience
• Advanced oral and written communication skills.
• Excellent organizational and possess the ability to undertake and complete multiple tasks.

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Job Description

Our Client in the hospitality industry is currently looking to hire a Kitchen Supervisor.

 Responsibilities

• Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales
• To replenish any equipment that needs replacing
• To regularly check kitchen equipment and to book maintenance/repair
• Study each recipe and gather all necessary ingredients
• Cook food in a timely manner
• Delegate tasks to kitchen staff and train new starters
• To conduct induction, disciplinaries and appraisals for team
• To record absence and arrange replacements for team members who are not on duty
• Inform wait staff about daily specials and general menu training
• Ensure appealing plate presentation
• Supervise and train Line Cooks and assist as needed
• Slightly modify recipes to meet customers’ needs and requests (e.g. reduce salt, remove dairy)
• Accurately monitor food stock and place orders
• Check freshness of food and discard out-of-date items
• Experiment with recipes and suggest new ingredients – develop monthly special ideal using under utilised ingredients
• Ensure compliance with all health and safety regulations within the kitchen area
• Accept orders from suppliers and reject/return any that are below standard
• To motivate, upskill and supervise the team and to spot talent
• To actively prepare food alongside line cooks during service to prepare customer orders
• Coordinate customer orders when scheduled to do so

Qualifications

• Proven work experience as a Chef or Cook
• Hands-on experience with various kitchen equipment (e.g. grillers and fryers)
• Advanced knowledge of culinary techniques
• Leadership skills
• Ability to remain calm and undertake various tasks
• Excellent time management abilities
• Up-to-date knowledge of cooking techniques and recipes
• Familiarity with sanitation regulations
• Culinary school diploma preferred

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Job Description

• A skilled Cook should be able to prepare delicious meals according to the menu
• Ability to cook dishes that will delight our customers with their taste and timely delivery
• Ability to follow instructions and/or recipes in cooking and delivering well-prepared meals
• Must have the ability to move around the kitchen and great at multi-tasking, able to work under high pressure
• Have a high threshold of heat in the kitchen environment
• Experience in using various ingredients and cooking techniques is also important
• Ability to prepare African meals is an added advantage
• The goal is to help preserve and enhance our reputation so we can expand our clientele

Responsibilities

• Responsible for the daily preparation of food items in various stations or other areas of the kitchen
• Set up workstations with all needed ingredients and cooking equipment
• Follow recipes, portion controls and presentation specifications
• Restock all items as needed throughout the shift and ensure all food and other items are stored properly
• Clean and maintain station in practicing good safety, sanitation, organizational skills
• Perform additional responsibilities as requested and directed by the immediate supervisor
• Work at an efficient and consistent pace
• Ensure all food and other items are stored properly according to standards and procedures, cleaning surfaces, performing any other additional sanitary measure
• Monitor stock and place orders when there are shortages or when required

Qualifications

• A college diploma or certificate from a reputable and recognized culinary school will be essential
• Minimum Two years’ experience in a busy a la carte kitchen
• Knowledge of various cooking procedures and methods
• Ability to follow all sanitation procedures
• Ability to work in a team as well as good communication skills
• Excellent physical condition and stamina
• A College Diploma from a reputable and recognized culinary school will be an advantage