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  • Posted: Oct 30, 2019
    Deadline: Not specified
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  • At Alternate Doors we pride ourselves on ensuring both the Employers and the job seekers get what they want in the most professional and efficient manner. ( HASSLE-FREE). As a client(Employer), we believe in ensuring we understand your business and your needs so that we can get the best candidates available for your business, and we will use any means ne...
    Read more about this company

    Customer Service Officer/Admin

    Job Description

    Our Client is currently looking to hire a Customer Service Officer / Admin. Goal – To manage customer relationship in a manner that guarantees customer retention and growth

    Qualifications

    • Degree in hospitality management
    • 5 years experience in a similar role and industry

    Responsibilities

    • Take orders from customers and process accurately and timely
    • Acknowledge and resolve customer complaints and questions by clarifying and determining cause of action
    • Answer customer questions about products and offers available
    • Open and maintain customer accounts
    • Maintain financial accounts of orders processed and make report
    • Keep accurate records of customer feedback, comments and complaints.
    • Ensure customer satisfaction
    • Administrative Duties
    • Petty booking keeping and disbursements of funds
    • Keep and organize company records
    • Prepare report on expenses and office budgets
    • Maintain company database
    • Organize filing system for important documents
    • Collate and submit end of month staff report

    Qualifications

    • Able to manage pressure
    • Proactive
    • Able to think on the feet
    • Problem solving skills
    • Multitasking skills
    • IT savvy
    • Calm and assertive

    Method of Application

    Please send your CV to jobs@alternatedoors.co.ke

  • Send your application

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