Customer Service Officer/Admin at Alternate Doors

Job Description

Our Client is currently looking to hire a Customer Service Officer / Admin. Goal – To manage customer relationship in a manner that guarantees customer retention and growth

Qualifications

• Degree in hospitality management
• 5 years experience in a similar role and industry

Responsibilities

• Take orders from customers and process accurately and timely
• Acknowledge and resolve customer complaints and questions by clarifying and determining cause of action
• Answer customer questions about products and offers available
• Open and maintain customer accounts
• Maintain financial accounts of orders processed and make report
• Keep accurate records of customer feedback, comments and complaints.
• Ensure customer satisfaction
• Administrative Duties
• Petty booking keeping and disbursements of funds
• Keep and organize company records
• Prepare report on expenses and office budgets
• Maintain company database
• Organize filing system for important documents
• Collate and submit end of month staff report

Qualifications

• Able to manage pressure
• Proactive
• Able to think on the feet
• Problem solving skills
• Multitasking skills
• IT savvy
• Calm and assertive