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  • Posted: Nov 13, 2019
    Deadline: Nov 18, 2019
  • I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
    Read more about this company

    Head of Front Office Operations

    Branch: Sarit Centre

    Branch Category: Large

    Reports to: Branch Operations Manager

    Supervision: Front Office Operations


    To supervise the Branch Front Office operations team to ensure timely and accurate processing of transactions in line with laid down procedures, whilst ensuring all the respective controls, bank policies and procedural guidelines are adhered to.


    Supervision of;

    • Processing of Outward RTGS, SWIFT, Deposit Contract Initiations, Deposit Contract Liquidations, Amendments of Deposit Contracts, Bankers Cheques, Drafts, and Foreign currency conversions.
    • Validation of customer instructions to ensure they are executed as per customer’s mandate held in our books and  calling customers to confirm issuance of said transactions.
    • Validation of customer accounts balances to ensure availability of sufficient funds to complete each transaction.
      Authorization / Verification of transactions in bank systems including CBS and DMS whilst observing delegated authorization limits.
    • Guiding customers on remittance requirements to bridge knowledge gap and to ensure compliance with Bank Policies and Procedural guidelines and Prudential guidelines
    • Obtaining necessary / required approvals from Superiors and Relationship Managers before progressing or executing any customer transaction which are NOT in compliance with Bank’s policies and Procedural guidelines
    • Ensuring that customers, respective RMs and Branch Leadership are kept in the picture of any transaction which CANNOT be progressed for lack of funds or any other reason.
    • Investigating and resolving customer inquiries and complaints in respect to their transactions processed by the Front Office Team in a timely manner – as per set TAT timeframes.
    • Undertake Joint custodian of Branch vault and/or ATM when called upon to do so.
    • To act as a reliever for Head of Back Office and Head of Cash, when the need arises and as will be advised by the Branch Operations Manager
    • Engaging in administrative duties such as leave planning, mentoring and coaching reportees and managing the performance of the direct reportees including undertaking performance reviews
    • Ensuring daily call backs are done and that reconciling of suspense accounts associated with above mentioned processes are done on a daily basis.
    • Cross selling the Bank’s retail products.
    • Any other duty as will be assigned by the Branch Operations Manager


    Academic Qualifications

    Bachelor’s degree in a Business related field from a recognized institution.

    Professional Qualifications

    Part completion of CPA (K), ACCA or its equivalent – can be an added advantage


    At least one to three years relevant experience.

    Generic Competencies

    • Technical skills;
    • Ability to communicate;
    • Report writing skills; and
    • Numeric skills.

    Skills and Attributes

    • Excellent communication and interpersonal skills;
    • Good people-management skills; and
    • Excellent planning and organization skills

    go to method of application »

    Officer E-commerce Support

    DEPARTMENT: E- Commerce

    REPORTS TO:  Manager E-commerce



    The position is responsible for supporting E-commerce and Acquiring business through Merchant sign up in line with laid down policies, procedures and controls. The incumbent will also process Visa and MasterCard incoming and outgoing settlement files within the stipulated regulations.


    • Setting up Merchant establishments within the E-commerce Payment gateway to enable them to accept Visa and MasterCard cards online from their website;
    • Processing of Visa/ MasterCard Incoming and Outgoing Interchange Files through the Edit Package to ensure the Bank settles with Visa and MasterCard; 
    • Processing Union Pay settlement files from Third Party Processor 
    • Supporting E-commerce Merchants in both technical and administrative issues;
    • Training of Merchants enabling them to extract their own payment reports from the Payment Gateway system;
    • Review of documents before opening E-commerce merchant accounts in the payments gateway; and
    • Training and responding to queries on E-commerce products to Bank Branches.


    Academic Qualifications

    Bachelor’s degree in Information Technology or its equivalent from a recognized institution.

    Professional Qualifications

    • Qualifications in ICT Applications relating to the job
    • Knowledge of Microsoft Office Packages, MS EXCEL, MS WORD,
    • Website and Applications Development skills


    • Experience in ICT support or Card Applications support
    • Experience in Banking and Card Management Applications

    Skills and Attributes

    • Excellent communication and interpersonal skills;
    • Good organization and presentation skills.
    • Good report writing skills and numeric skills
    • Strong web development skills
    • Strong ICT Technical skills;

    go to method of application »

    Branch Support Officer

    Reporting to: Manager- Branch Support

    Grade: B3

    Location: Head Office Operations

    Department: Operations

    Section: Branch Support

    Job Summary:

    The position is responsible for providing structured support to Branches in view of ensuring uniformity of application of procedures, processes and adequate effective controls across all branches.

    Primary Responsibilities:

    • Effective branch support
    • Undertake regular branch visit to ascertain;
    • The state of maintenance, including general tidiness,
    • State of repair and
    • That minimum standards set by the bank are being observed.
    • Branch support on Audit related matters
    • Coaching and mentoring of the Branches Operations team to address specific weaknesses noted through direct interaction or matters arising from Audit reports
    • Identify common weaknesses arising from Branch Audits and assess implications from an Operations perspective. Consider action required arising there from and ensure uniform application across all branches. This may require change of procedures, review of controls or need for training.
    • Timely identification of control lapses and in liaison with the manager branch support lead and coordinate for necessary corrective action
    • Assist branches with any operation issues requiring procedural clarifications
    • Undertake comprehensive review of actual application of controls in place
    • Conduct snap checks to ensure operational processes are adequately observed
    • Comprehensive cash counts for all cash holdings at the branch
    • Comprehensive review of all value instruments including but not limited to Drafts Bankers cheques, cheque books, Debit and credit cards, PIN mailers etc.
    • Participation and coordination in branch operations projects
    • Provide the required link/support required for effective branch engagement
    • Drive operational initiatives requiring central coordination at head office for branch input e.g. specific external audits

    Academic and Professional qualification

    • Business related degrees
    • Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.

    Training and Experience

    • At least 2 years’ experience in general Bank Operations
    • Conversant with the general branch operations functions and products as well as CBK prudential guidelines

    Other skills

    • Excellent Oral and written communication skills
    • Excellent interpersonal skills
    • Excellent Analytical and problem solving skills
    • Attention to detail
    • Work with minimum supervision
    • Computer literacy especially in Ms Word and spread sheet solutions
    • Flexibility and willingness to travel sometimes for durations of time

    Method of Application

    Interested and qualified? Go to I&M Bank on to apply
  • Send your application

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Average Salary at I&M Bank
KSh 133K from 18 employees

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