Site Operations Manager at Duma works

Overview: The Site Operations Manager (SOM) will plan, direct, and coordinate operations at the Zipline Distribution Center (DC) ensuring that our customers always receive life-saving deliveries from our Zips (our drones) whenever they’re requested.

We are looking for a fast learner who can think logically and strategically, someone who has the proven ability to work through really hard problems with patience and perseverance, who is extremely organized and detail-oriented, and who can motivate others and help them work more effectively.

The position requires a highly motivated individual with proven leadership skills, outstanding analytical, problem-solving, organizational, and communication skills, and experience making organizations and/or systems work better.

2. Ensure customer experience goals and operational targets are achieved or exceeded through a combination of direct leadership of your team and influence of suppliers and third-party vendors.

3. Lead the constant drive and focus to improve operational efficiency via process, people or practical measures. Develop effective reporting mechanisms and communicate feedback and direct operating experience to the global team, including input on how to prioritize and manage any necessary engineering or operational changes.

4. Build and maintain relationships with partners, delivery logistics partners, and other third-parties to support the mutual growth and success objectives of Zipline.

5. Collaborate to forecast ongoing capacity requirements and partner with merchants to plan resources to meet those requirements. Control the operational levers within the scope in order to achieve cost, quality, and customer satisfaction objectives.