Front Line Technical Support (FLTS) - Lubricants at NFT Consult

Reporting to Lubricants Sales & Marketing Manager, the Frontline Technical Support will be responsible for providing first line technical advice to our clients customers and staff on the application and use of our client lubricants in order to best exploit the technical attributes of products.

Front Line Technical Support Job Responsibilities

• Provide front line technical support to customers and our clients staff including problem solving, troubleshooting and application advice.
• Provide failure diagnosis for product-related equipment failure (e.g. engine, bearings, gears, filters, valves) where product quality or practices are in question.
• Prepare customer plant or equipment audits & lubrication surveys.
• Conduct field trials & Oil condition monitoring as necessary to support the overall business strategy.
• Develop and deliver appropriate product technical training to direct our client staff to develop their product-application-services expertise.

Minimum Requirements for the Front Line Technical Support Job

• Bachelors’ degree in Engineering with at least 3 years’ experience in a related field
• Experience in a customer facing role like sales.
• Good interpersonal and communication (written and verbal) skills.