Chief Manager - People and Culture at Kenya Revenue Authority (KRA)

Job summary: The main purpose of this job is to provide support and guidance on the people aspect of change and transformation with an objective to enhance employee motivation and performance.

Key responsibilities:

I. Change Management

• Implement a structured approach to management of change
• Develop and implement Change readiness Assessments
• Ensure alignment of change projects to organisation objectives
• Build capacity for change across the organisation
• Develop and employ appropriate strategies to articulate business case and vision for change
• Development of Change Management tools and methodology
• Track change direction, impact and recommend corrective measures
• Conduct organisation and people change readiness assessments
• Ensure alignment of change projects to organisation objectives
• Provide a structure for collaboration with Business Process teams in identifying projects for transformation initiatives
• Provide and manage guidelines on how to minimise employee resistance and maximize employee engagement
• Develop framework on direct support, coaching and mentoring to departments on change management

II. Culture Change

• Develop tools and methodologies for culture change programmes
• Inculcate organisation values across the organisation
• Ensure awareness and compliance to national values
• Provide guidelines on minimisation of employee resistance and maximise employee engagement
• Drive culture and behavioural alignment
• Provide departments with capacity for culture change
• Set standards for both change management and culture change programmes

III. Information and Communication

• Develop and implement change communication Strategy
• Disseminate information and communication of reform and transformations
• Develop and apply structured change communication approach, build awareness, understanding and buy-in
• Engage stakeholders to ensure a comprehensive change communications approach
• Provide clarity and focus on changes happening in the Authority
• Ensure tracking communication effectivenessDevelop a feedback mechanism for communication initiatives
• Develop a relevant and well updated Resource Centre

Academic and professional qualifications

• Relevant Bachelor’s Degree from a recognised university
• Professional Certification in Change Management or other relevant areas
• Master’s degree in relevant field is an added advantage

Relevant work experience required

• Minimum 10 years’ experience in a large and diverse organisation
• Experience in managing large change management and culture transformation programmes
• 3 years of which should be in management roles

Skills required

• Flexible and adaptable
• Ability to work with wide range of people
• Assertive and self confident
• Excellent organisation and planning skills
• Excellent written, verbal communication and presentation skills
• Analytical
• Business minded
• Excellent people relations skills