Housekeeping Supervisor at Monarch Hotel

Job Purpose

To supervise housekeeping operations in a manner that ensures that service standards are met and customers are satisfied.

Indicators Of Good Performance On The Job

• Housekeeping Standards maintained
• Hygiene and safety standards implemented and maintained
• Accurate and timely reports
• Accurate stock taking and returns
• Breakages/losses kept to a minimum
• Staff effectively supervised, trained and developed
• Guest complaints kept at a minimum

Housekeeping Supervisor Job Responsibilities

• Implement housekeeping performance standards and other specifications in line with best practice and ensure compliance to such standards by the housekeeping team.
• Implement standard operating procedures, review and initiate remedial action as and where needed.
• Stay abreast of developments and trends in housekeeping and make recommendation for cost saving and service improvement initiatives
• Requisition of cleaning materials, agents and guest supplies and continually monitor and control the usage
• Report faults and/or repairs which require attention from Maintenance department and follow up to ensure appropriate timely repairs are undertaken.
• Plan, organise, allocate and co-ordinate the work of the team
• Carry out monthly stock takes, explain variances and file stock sheets
• Report lost items to management and carry out first level of investigations
• In liaison with the Maintenance Supervisor coordinate timely repairs and maintenance
• Generate and file laundry summaries and housekeepers daily room report
• Resolve customer complaints expeditiously reporting and escalating as necessary
• Continually assess the competence of the team and offer coaching, support and training as needed
• Lead, motivate, develop and control staff
• Deputize the Executive Housekeeper
• And any other duties that may be assigned from time to time

Qualifications for the Housekeeping Supervisor Job

• Diploma or a Certificate in Hotel and Institutional Housekeeping and Laundry from Utalii College or equivalent
• 3 years experience in a housekeeping role
• Ms Office Computer Skills

Competencies

• Work planning and organization skills
• Staff supervision and discipline skills
• Safety and hygiene awareness
• Customer service skills
• Attention to detail
• Communication and interpersonal skills
• Financial awareness