Hospitality Business Associate at Cytonn Investments

To manage its growth strategy in the region, including the offering of a serviced apartments brand called ‘Seriton Suites’, the firm is inviting applications from talented practitioners in the hospitality industry to join the team as a Hospitality Business Associate in order to establish and run the management company. The successful candidate must be able to implement strategy and be able to work in both a project and team set-up.

Responsibilities for the Hospitality Business Associate Job

• Every day running of Cytonn serviced apartments business from a management company perspective, as Cytonn Real Estate undertakes the development;
• Lead the operational requirements and specifications from both the end user and investor perspectives by leading a team in development and implementation of hospitality strategies;
• Developing operational processes and manuals including adding technical systems for an operational hospitality establishment;
• Ensure that the required guidelines are met during project development and commissioning of hospitality projects;
• Develop guidelines to ensure consistency in the overall hospitality business including service delivery, market and brand positioning;
• Maintain accurate records including cash flow accounts, direct bill accounts, credit card receipts, registration cards, and reservation cards;
• Implementation of hospitality brand-franchise policies and operating procedures while meeting or exceeding user expectations by providing quality service;
• Performing other duties as assigned.

Hospitality Business Associate Job Requirements

• Bachelor’s degree with a minimum 2nd Class, Upper Division is required; and a minimum of B+ in KCSE, or equivalent registered with relevant professional body;
• 3 years’ minimum experience in hospitality management and/or operation, with a proven track record;
• Must demonstrate strong skills in: organizational development, personnel management, budget and resource development, and strategic planning;
• Should demonstrate an understanding in hospitality business models;
• Have a working knowledge and understanding of the requirements and operation of a 3 to 5-star hotel and serviced apartments;
• Strong business acumen and knowledge of the MICE industry and global hospitality market and must be able to display a working understanding of the design and interface between the front of house and back of house operations;
• Detail-oriented with strong organizational/administration skills and an ability to handle multiple tasks simultaneously and in a professional manner;
• Should be comfortable to work in a fast-growing and evolving organization that seeks to expand in the hospitality sector;
• A team player with strong interpersonal skills;