Coordinator Service Delivery at Nairobi County

JOB GROUP Q
Salary Scale: Kshs 94,850.00 to Kshs 127,110.00
House Allowance: Kshs 45,000.00
Commuter Allowance: Kshs 14,000.00

Job Description

• The Head Service Delivery reports to the Governor’s office and is responsible for the following:
• Proactively advice on the prevention of service delivery backlogs;
• Advice and ensure efficient and optimal service delivery in the County;
• Ensure effectiveness and efficiency of the core service delivery processes;
• Monitor and evaluate internal automation capabilities to drive e-service delivery;
• Drive performance improvements in service delivery areas;
• Develop and promote service delivery standards;
• Advice on citizen engagement in service delivery;
• Promote inclusive governance in the service delivery process by gathering and analyzing information from the county residents; and
• Support innovation coordination by various sectors and providing a forum for problem solving when needed.

Job Qualifications

• Bachelor’s Degree in Social Sciences from a recognized university;
• Possession of a Masters Degree in the relevant field will be an added advantage.
• Demonstrate relevant experience of not less than five (5) years in service delivery in the NGO, Private or Public Sector;
• Demonstrate passion in service delivery and understanding of vision 2030 and Nairobi City County manifesto;
• Satisfy the requirements of Chapter six of the Constitution of Kenya, 2010;
• Demonstrate professional competence in work performance and results; and
• Excellent inter-personal communication and report writing skills.