IT Support Intern at Hanmak Technologies Ltd

Details:

Office Location

Aqua Plaza, Muranga Road, near Pioneer International University – Pangani (Nairobi).

Requirements

• Excellent verbal and written communication skills
• Ability to think logically
• Professionalism and dependability
• Willingness and ability to learn and adapt fast to work requirements
• Ability to maintain stable performance under pressure or opposition
• Willingness to travel
• Customer focus and ability to understand and appreciate different business processes
• Good memory of how windows operating system and application software work
• Excellent presentation skills and ability to demonstrate the workings of an ERP software
• Knowledge in computer network installation and configuration
• Knowledge and good understanding of databases such as MySQl, Ms-Server, Oracle etc
• CCNA certification

Key Responsibilities

• Presenting and demonstrating the use of software solutions to prospective clients
• Assisting in user requirement specification analysis
• Assisting the development team in testing new software
• Installing software and training users
• Providing software support in person, via telephone and internet
• Assisting in the diagnosis of computer hardware, network and software problems and providing solutions
• Preparing software technical documentation and user guides
• The IT support technician will be expected to fulfill additional duties as assigned