Manager- Business Transformation Office at Kenya Revenue Authority (KRA)

Grade:

KRA 6

Department:

Strategy Innovation & Risk Management (S.I.R.M)

Division:

Operations Office

Supervisor:

Chief Manager - Operations Office

Supervisee:

Assistant Manager- Project Coordination & Business Processes

Assistant Manager- Change Management

Job summary:

Responsible for the development and delivery of Business Transformation across the Department to ensure delivery of quality front line services and maximise customer satisfaction in the most cost-effective and efficient manner.

Key responsibilities:

• Coordinate development and implementation of the departmental Transformation Agenda.
• Program and Portfolio Management and oversight for Projects at the departmental Level.
• Change Management at the departmental level and liaison to the Corporate Change Management Function.
• Communication and sensitization on Transformation at the departmental level.
• Business Process Management for the department including enhancement, Reengineering and measurement of the performance of business processes.
• Transformation Budget management including preparation of the departmental transformation budget, tracking expenditure and reporting on budget.
• Documentation and proper management of records related to transformation at the departmental level.
• Secretariat for assigned Transformation Project Board
• Lead and coordinate innovation activities at the departmental
• To work with Transformation Leadership Office to embed service transformation in the organisation, working to achieve a culture of continuous improvement.

Academic and Professional qualifications

• A Bachelor’s Degree in project management or related fields
• Proven experience of project management eg. PRINCE II and effective change management.

Relevant work experience required

Minimum of one (1) year experience at a Manager level or 2 years as Assistant Manager

Skills required

• Experience leading business transformation and programme and project management in large complex private, public or voluntary sector organizations.
• Evidence of successful delivery of large scale change programs that have realized savings and service improvements for the organization
• Proven experience in using technology to improve business outcomes
• Experience in employee engagement and influencing staff, senior managers, Members and stakeholders, to achieve organizational outcomes.